Style My Wall レビュー 110

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2026年4月25日

Hi Ash!

Thank you so much for your kind words, we really appreciate your support!

We’re glad to hear you’re happy with the quality and delivery, and we look forward to helping you find your next piece soon.

Style My Wall からの回答

2026年4月25日

Cheers Matt! Happy to have helped and hope your walls look brilliant.

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2026年4月25日

Love to hear it Lish!!

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2026年4月25日

Cheers Charlie, hope your walls look stunning now 🔥

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2026年4月25日

Sometimes having over 3,000 designs it's hard to choose! So glad you found something you loved and happy with the quality and note that the price was very affordable. Cheers Sue!

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2026年4月25日

Hi there,

Thanks for your feedback, we’d like to clarify a few points.

All orders are processed as normal without any additional payment. At checkout, we offer an optional priority dispatch upgrade for customers who want to jump the queue during high-demand periods, but this is completely optional and not required.

The email you received was simply a reminder of this option while dispatch times were longer than usual as we were transparent with how long it was taking to get orders out. (In case you neeeded your order sooner for maybe a birthday present, or a gift if you could not wait the standard 25 days dispatch)

Your order was never held or delayed pending any extra payment. This service is completely optional, and also provided to you at checkout prior to your purchase.

If you’d like to discuss your order further, please feel free to reach out to us directly at info@stylemywall.com.au

Thanks

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2026年4月24日 に更新

Hey Darren,

Thanks for your comment and concern. We have emailed you back and tried calling you to explain. Threatening claims of 'extortion' we take very seriously, and being called out and falsely threatened of taking more money from our customers is a serious matter.

At checkout, customers have an option to 'Jump the queue' for an extra $10 their order gets prioritized and you get priority dispatch. You would have seen this prior to you making your order. It was already available.. You can see this clearly marked at checkout as an offer as some customers need their order ASAP.

Our email was simple.. We are letting customers know due to our busy sales periods that on average it's taking 25 days to ship out due to a backlog and volume of orders and are being transparent about it. No where do we ask for more money and if you don't pay we will hold onto your order.

As an option, we let customers know to 'jump the queue' we can still offer that service and still available to you as an option. To get their order pushed up quicker, in case they had just purchased and cannot wait the 25 days or they can ring and cancel their order.

You've unfortunately completely misunderstood the message. The offer was there before you made the purchase. And we are reminding customers that it's still there if they need to upgrade and expodite their order if 25 days on average is too long to wait.

We arenot holding your order at 'ransom' or demanding more money.

This was the email we sent to all customers politely letting them know about delays. See below.

Email Sent 23/4/26:

Hey Darren,

I wanted to personally thank you for your recent purchase. As a small business built alongside my family, your support truly means a lot. What started small has now grown to a close-knit team of 15 staff members, and we’re incredibly grateful for the overwhelming response to our sale. I honestly can’t believe how many of you have chosen to support us. It means the world to me, my family, and our team.

We put a great deal of care and effort into every single order. Everything is produced in-house to keep costs down, allowing us to pass those savings directly onto you.

Due to the strong demand, we’ve experienced a significant surge in orders. Our team is working around the clock and we’re actively bringing on more staff to keep up.

For full transparency, during this sale period it is taking approximately 25 days on average for orders to leave our warehouse. We are continuing to expand the team, but we want to be upfront in setting clear expectations.

If you would like to prioritise your order, there was an option at checkout to pay a small fee to jump the queue for priority assembly and dispatch. If you’d still like to take advantage of this, please reply to this email or contact us at info@stylemywall.com.au

To track your order, please click https://stylemywall.com.au/apps/track123
(You will also get an email and be notified when your order has been printed and moved onto the framing stage)

Again, from the bottom of my heart thank you to every single one of you. We had the option to make our prices higher, get less orders and as a business make the same amount of money.. Yet instead, we wanted to discount as much as possible so everyone can enjoy high quality real wooden frames, printed on museum quality paper at affordable prices. And we would not change a single thing 🙂


Justin
Founder, Style My Wall

Style My Wall からの回答

2026年4月24日

Thank you Leanne! We are so happy you love your print!

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2026年4月24日

Great to hear, thank you!

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2026年4月24日

Appreciate it Carrol!

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2026年3月31日

Hey Martin, thanks so much for your review, we really appreciate you taking the time to share your experience.

With the recent increases in fuel levies and courier restrictions on certain box sizes, our options can sometimes be a bit limited depending on the order and delivery location. If we had access to more reliable options across the board, we’d absolutely use them, but unfortunately it’s not always possible.

As mentioned, our 50% off birthday sale is our busiest time of the year, and we do flag that there may be some delays during this period. We offer these large discounts so more customers can enjoy beautiful artwork at an affordable price. You mention about go find something else to do if we can't get products in a timely manner. Just to be clear, everything is printed and framed to order in-house, it can add a bit of extra time. Hence the affordability of our products also..

Your order was dispatched within 10 business days during this peak period, which we think is quite timely given how busy we are during our sale period and we communicated that, and we hope the significant savings made the short wait worthwhile.

We’re always working to improve and truly appreciate your patience and support.

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2026年3月8日

Thank you Michele! We appreciate such a kind review. Looking forward in serving you again

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2026年3月6日

Thank you so mcuh Francine, appreciate the review!

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2026年3月6日

Cheers Chelsea! Hope to see you again as a customer soon.