StyleSeat レビュー 196

StyleSeat からの回答

2026年4月7日 に更新

Thank you for taking the time to share your feedback. We wanted to clarify that the $50 figure you mentioned refers to our instant payout minimum threshold, which is the smallest amount eligible for instant payout.

Regarding your concern about the New Client Connection fee, we'd love the opportunity to further investigate any appointments you believe may have been misattributed. Please reach out to us at support@styleseat.com with “App Review” in the subject line so our team can review the details and look into this further.

StyleSeat からの回答

2026年4月4日

Thank you for sharing your feedback. We understand how frustrating it can be to expect one price and then see a higher total at booking, especially when cancellation options are limited.

Pricing is set at the discretion of each independent professional and may vary based on timing or other factors. The full total, including any applicable fees, is displayed before an appointment is confirmed to help avoid unexpected charges. After the appointment, a tip confirmation is sent via SMS, where the amount can be adjusted or skipped if preferred.

We’d like to take a closer look at your specific booking to better understand what occurred and ensure everything was displayed as expected. Please reach out to our Support team at support@styleseat.com with your booking details and include “App Review” in the subject line so we can assist further. We appreciate you bringing this to our attention.

StyleSeat からの回答

2026年4月7日

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

At StyleSeat, we aim to provide a safe and professional platform for both clients and professionals, with policies in place to help ensure fairness and address situations like this. We understand how frustrating this can be and take concerns like yours seriously.

We’d like to take a closer look at what happened. Please reach out to us at support@styleseat.com with “App Review” in the subject line, using the email associated with your account, so we can locate your case and review it in detail.

Your feedback is important to us as we continue working to improve the experience for everyone on the platform.

StyleSeat からの回答

2026年4月1日

Thanks for sharing your experience and for being a longtime StyleSeat user. We truly appreciate it. We’re sorry to hear that your experience didn’t meet expectations.

Some fees on StyleSeat can vary depending on the service and settings chosen by the professional, and in certain cases may include pricing adjustments for high-demand time slots. These are typically shown before booking, so you can review the total cost in advance.

If you’d like, please reach out to us at support@styleseat.com with “App Review” in the subject line. We’d be happy to take a closer look at your experience and provide more clarity.

We appreciate your feedback and have shared it with our team as we continue working to improve the platform.

StyleSeat からの回答

2026年3月11日 に更新

Thank you for sharing your feedback. We understand that fees can feel significant, and we truly appreciate you taking the time to let us know your thoughts. Our goal is to make sure you have the tools and opportunities to grow your business while connecting with the right clients. With the New Client Connection program, we’ll run ads and promote your profile across search engines and social media, and you only pay when we get you a new booking.

You can also track how well your New Client Connection feature is performing by going to your Marketing tab and selecting New Client Connection. There, you’ll find detailed stats, including the total revenue you’ve earned from clients who booked through the program. We value your partnership and look forward to continuing to support your success.

StyleSeat からの回答

2026年3月4日

We’re truly grateful for your kind words and are thrilled to hear that StyleSeat has been helping you grow your business.

Building and growing a business takes an incredible amount of dedication, and it means a lot to know that our platform has been able to support you along the way. Helping beauty and wellness professionals connect with more clients, manage their bookings, and expand their businesses is exactly what we strive to do every day.

Feedback like yours is incredibly encouraging for our entire team. We’re excited to continue supporting your journey and celebrating your success as your business keeps growing. Thank you again for being part of the StyleSeat community!

StyleSeat からの回答

2026年3月3日

We recognize how important it is to respond to your clients without interruption, and we’re committed to resolving this quickly.

We’ve taken a closer look and noticed that your device’s operating system and app version may not be fully up to date. Running the latest iOS version and updating to the newest StyleSeat app version can resolve many performance-related issues. Please make sure both are updated, then fully close and reopen the app.

We’ve also made an update on our end and believe the issue may now be resolved. We’ll also reach out directly to keep communication open and ensure everything is working as expected.

StyleSeat からの回答

2026年3月2日

Thank you for sharing your feedback. We understand how concerning it can be to experience delays with your earnings, especially when you’ve already been working to resolve prior verification matters.

We see that a previous verification issue was addressed, and it appears there may now be an additional requirement related to your account. We’re reviewing this to ensure you have clear guidance on what’s needed so your payouts can continue without further delay.

We’ll be reaching out to you directly to help move this forward as quickly as possible. We appreciate your patience and look forward to assisting you.

StyleSeat からの回答

2026年3月2日

We love hearing this. Thank you so much for sharing!

One of our biggest goals is to help beauty and wellness professionals grow their business and connect with new clients who turn into long-term relationships. It’s amazing to know that StyleSeat is helping you attract new potential clients and expand your reach.

Building a loyal clientele takes time, talent, and trust, and we’re honored to be part of that journey with you. We’re excited to continue supporting your growth and helping you fill your calendar with clients who keep coming back.

Wishing you continued success and even more fully booked days ahead!

StyleSeat からの回答

2026年3月2日

Thank you for taking the time to share your experience. We understand how important it is to feel confident in your earnings and how they’re handled, and we take concerns like yours seriously.

It appears your account was flagged for review by our Compliance team. These reviews are designed to help protect both professionals and clients, but we recognize how disruptive this can feel when it impacts your business. Our team is actively reviewing your case, and we’re committed to helping you resolve it as quickly as possible.

We see that you already have an open ticket regarding this matter. Please continue replying in that thread so all details can be reviewed thoroughly, and nothing is missed. If there’s anything additional you’d like to share, responding there will allow us to assist you most efficiently.

We appreciate your patience while this is being addressed and remain focused on helping you through it.

StyleSeat からの回答

2026年3月5日

Thank you for sharing your experience. We understand how frustrating it can be when an appointment status changes unexpectedly, especially when a deposit is involved.

To clarify, deposits on StyleSeat are set and managed by the professional offering the service rather than by StyleSeat directly. That said, we want to make sure the situation around the appointment change and the deposits you mentioned is fully reviewed.

Our team has located your support ticket and will continue following up with you there to look into what may have happened and help clarify the next steps regarding the appointment and deposit.

We appreciate you bringing this to our attention and will work with you directly through your existing support message.

StyleSeat からの回答

2026年2月13日

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this has been, especially regarding profile visibility, leads, and billing. That’s not the experience we want for any professional on our platform.

We take concerns about search visibility and subscription charges seriously. Our team would like to review your account history, including your profile status, search placement, and the timing of your cancellation, to ensure everything functioned as expected and address any discrepancies.

We weren’t able to identify your account based on this review alone. Please email us at support@styleseat.com with “App Review” in the subject line and include your account email or any previous ticket numbers. This will allow us to investigate thoroughly and follow up directly.

We appreciate you raising these concerns and would welcome the opportunity to review the details with you.

StyleSeat からの回答

2026年2月13日

Thank you for taking the time to share your feedback. We understand that pricing and fees are an important part of running your business, and we appreciate the opportunity to provide more context.

StyleSeat’s membership and transaction fees support the tools and services designed to help professionals attract and manage clients, including marketplace visibility, integrated payments, automated reminders, client management, marketing tools, and business insights. Many professionals use these features to grow their client base and streamline day-to-day operations.

Regarding Smart Pricing, this feature applies an upcharge for premium time slots to help maximize earnings during high-demand times. Professionals maintain full control and can choose whether to use Smart Pricing or turn it off at any time within their account settings.

We’re always happy to walk through a detailed breakdown of fees and help ensure you’re getting the most value from the platform. If you’re open to it, please reach out to us at support@styleseat.com with “App Review” in the subject line so we can connect directly.

We appreciate your feedback and the chance to clarify.

StyleSeat からの回答

2026年2月10日

We’re sorry for the frustration this situation may have caused, especially given your long history as a valued client. Unfortunately we can’t cancel appointments via email, and stylists set their own no-show/late cancellation policies.

Cancellations through StyleSeat will send notifications to both you and your stylist via email. To cancel an appointment, log into your account, open “Appts,” click “View Details,” select “Cancel,” and confirm that you've received the cancellation confirmation via email.

While we cannot provide refunds on behalf of the professional we would love the opportunity to look into the technical issue you experienced further. Please send any proof of your cancellation to support@styleseat.com so we can investigate and work toward a resolution. Our goal is to keep your experience fair and positive.

StyleSeat からの回答

2026年2月6日

We recognize your dedication to building your business and the success you’ve achieved, especially through the positive experiences you’ve created for your clients. We'd appreciate the chance to address your concerns around fees. Our aim is to ensure that any costs are matched—and ideally exceeded—by the value you receive from the platform.

Many professionals find that the platform helps them connect with more clients, strengthen their reputation, and grow their business. While we can’t discuss account-specific details here, our team will reach out to you directly to better understand your situation and explore ways to help you manage costs while continuing to succeed.

Your feedback is important to us, and we look forward to connecting with you soon.

StyleSeat からの回答

2026年2月10日

We’re sorry to hear about your experience and understand how frustrating it must have been to have your appointments impacted and to be waiting on a resolution. We appreciate you taking the time to share these details so we can better understand and address your concerns.

To clarify, StyleSeat is a platform that connects clients with independent beauty and wellness professionals. While professionals manage their own schedules, locations, and communication, we take reports like yours seriously and will review them in line with our Terms of Service.

In situations where an appointment is cancelled by the professional, any applicable fees or deposits may be eligible for a refund depending on the circumstances. If an appointment is not accepted by a professional in time, your deposit and booking fee will be automatically refunded. Please email our Support team at support@styleseat.com with your booking details, any receipts or screenshots, and include “App Review” in the subject line. This will help us locate your account quickly and investigate further.

Thank you for bringing this to our attention. We value your feedback and the opportunity to work toward a resolution.

StyleSeat からの回答

2026年1月15日

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take concerns about professionalism and customer trust seriously, and if you’re open to it, we’d like you to reach out to our support team directly so we can look into the situation in detail. Please contact support@styleseat.com with the subject line “App Review,” so our team can further investigate this issue for you and address your concerns. Your input helps us enhance our processes and work toward providing a better experience for all users.

StyleSeat からの回答

2026年1月10日

We’re thrilled to hear how much you’ve enjoyed using StyleSeat over the years and that we've supported your growth. It’s great to know the premium tools, data insights, and StyleSeat Capital have helped you grow your brand and connect with more clients.

Supporting professionals like you is exactly what we aim to do, and feedback like this motivates us to keep improving. Thank you for being part of the StyleSeat community!

StyleSeat からの回答

2026年1月3日

Thank you for sharing your experience with StyleSeat! We’re so glad to hear the app has helped you showcase your work, promote your business, and reach Top Pro status. That’s an exciting milestone.

Helping professionals grow through visibility, tools, and client connections is exactly what StyleSeat is built for, and we’re proud to support your continued success as part of our community.

StyleSeat からの回答

2026年1月3日

Thank you so much for your kind words! We’re thrilled to hear the app has been helpful in connecting you with clients and supporting your journey as a new stylist. It’s great to know our marketing efforts are making a positive impact for you.

We appreciate you being part of our community and look forward to continuing to help your business grow!