Defect cordless car vacuum and a slow refund
Recently, I bought a cordless Car Vacuum High Power 13000Pa/30AW and it smoked when first turned on the switch, so it is completely malfunctioned. I reported the issue and told the customer service in email that this is a serious issue. Since it's a defect product, so either full refund or resending a replacement should be justified; yet the reply is to only refund in half without further explanation. So be aware & this is not recommended.
I reported this issue to your customer service several times, Kayee is the 2nd representative that I talked to. She promised to provide the 2nd half refund on Nov 13, 2025, 16:43 email; yet it does not happen. Then I emailed her to please follow up this matter on 11/19 & 11/23 7:01 AM respectively, but no reply from her yet. Please check my Order #RUV9720 customer service email threads. (2nd update on 11/25/2025)
After two more follow up emails, the 2nd half refund is finally in.