Sun Coast Sciences LLC レビュー 109

Sun Coast Sciences LLC からの回答

6時間前

Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you’re already enjoying how soft and manageable your hair feels after using the shampoo—that’s wonderful to know. At the same time, we sincerely apologize for the issue with your initial delivery. Your feedback about packaging is incredibly valuable, and we’ve shared it with our team.

It means a lot to us that you recognized our customer care team’s efforts. Providing prompt, friendly, and helpful support is something we take great pride in, and your kind words really reinforce that commitment.

Thank you again for your recommendation and for giving us the opportunity to make things right. We hope you continue to see great results with the product, and please don’t hesitate to reach out if there’s anything more we can do for you!

Sun Coast Sciences LLC からの回答

10時間前

Thank you so much for your wonderful feedback! We're delighted to hear that you're seeing such positive results, from smoother, softer skin to a visible improvement in wrinkles. It’s great to know you’ve also had success using the Total Package Serum on your hands and noticing dark spots fading—that’s fantastic to hear.

We truly appreciate you taking the time to share your experience, and we’re so pleased the serum is working well for you!

Sun Coast Sciences LLC からの回答

1日前

Thank you for taking the time to share your experience!

We’re sorry to hear you had trouble connecting to the customer self-portal, but we’re so glad Ryan was able to step in and help. It’s great to know he listened carefully, resolved the issue, and treated you with kindness and respect—that’s exactly the level of service we strive to provide.

Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else, please don’t hesitate to reach out!

Sun Coast Sciences LLC からの回答

2日前

We’re really sorry to hear that your order hasn’t arrived yet—we completely understand how disappointing and frustrating that must feel. We know how excited you must be to get started, and we want to help get this sorted for you as quickly as possible.

At the moment, we haven’t been able to locate your order using the details provided in your review, so we’ve reached out to request a bit more information. This will allow us to properly investigate and resolve the issue for you as quickly as possible.

In the meantime, we do recommend checking around your delivery area, such as near your mailbox, entrances, or any safe drop-off spots. If you’re in an apartment or shared building, it may also be worth checking with neighbors or your front office, as carriers sometimes leave packages in unexpected spots.

If your order still can’t be found, please rest assured—we’re more than happy to arrange a replacement. Once we confirm your shipping details (or an alternative address, if preferred), we’ll get a new package sent out to you right away.

We also suggest contacting your local carrier to report the missing delivery, as this can help prevent similar issues in the future.

Please get in touch with the requested details so we can resolve this for you promptly. We’re grateful to have you as a customer and can’t wait to get your order to you!

Sun Coast Sciences LLC からの回答

3日前

Thank you so much for your kind words! We're really glad to hear that you've had such a positive experience with our team. Providing clear communication and knowledgeable support is something we take great pride in, so it means a lot to know that we delivered on this for you.

If you ever need anything in the future, we’re always on standby to help!

Sun Coast Sciences LLC からの回答

6時間前

Thank you for taking the time to share your experience. We’re sorry for the confusion and frustration you encountered while placing your order—that’s certainly not the experience we want for our customers.

We’d like to clarify that we do not currently run a “buy one, get one free” promotion. At times, we may present optional offers or additional product suggestions during checkout that are designed to complement your purchase, but these are always optional and must be clearly accepted before being added to an order.

That said, it’s clear that something about this process felt misleading, and we take that seriously. Your feedback is valuable, and we will use it to improve how we present our offers to ensure greater clarity going forward.

We also recently attempted to reach you by phone, but weren’t able to connect. We’ve followed up via email to make sure you have all the details and support you need.

As a gesture of goodwill, we’ve emailed you a $55 coupon toward a future purchase. We hope this helps restore your confidence in us and allows you to try our products with a better experience.

Stephanie, we truly regret the inconvenience this caused and appreciate you bringing it to our attention. We’re committed to making this right and providing a clearer, more positive experience moving forward.

Sun Coast Sciences LLC からの回答

4日前

Thank you for your feedback! We completely understand the importance of genuine human support. We’d like to reassure you that our team is made up of real people who are here to help and respond as quickly as possible. If there’s anything more we can assist you with, please don’t hesitate to reach out—we’re always happy to help!

Sun Coast Sciences LLC からの回答

2026年4月10日

Thank you for reaching out and sharing your experience, Sandy. We're really sorry that your experience has been less than satisfactory.

We completely understand how concerning and frustrating this must feel, with the tracking link not showing updates. We want to assure you that we're here to help and are committed to resolving this issue quickly for you.

We have had a look at your account and can see that an email was sent to you with your updated tracking information and expected delivery date and time. The great news is that your order is expected to arrive today!

We're truly sorry for any trouble you’ve had accessing your customer account. A step-by-step guide has been emailed to you to help you get back on track and access your account at your convenience.

At Sun Coast Sciences, we are proud to offer the kind of support that makes things right, not harder. If you have additional questions, we’re here for you!

Thank you once again for bringing this to our attention, Sandy. Your trust means the world to us here at Sun Coast Sciences.

Sun Coast Sciences LLC からの回答

2026年4月7日

Thank you for reaching out. We want to sincerely apologize for the frustration you experienced - both with your order and in trying to get through to us.

We understand how disappointing it must have been to wait on hold and feel like you didn’t receive the support promised in a timely fashion. You’re absolutely right to expect a timely follow-up, and we're truly sorry we fell short this time.

After investigating your account, I can see we've fully refunded your order, and a confirmation email was sent to you. There’s nothing else you need to do on your end.

We truly appreciate you reaching out to us so we could resolve this for you. If you ever decide to give our products another try in the future, we’d love to help.

In fact, we’re so confident in the effectiveness of our formulas that we offer a 365-day guarantee. That gives you a full year to try our anti-aging supplements and skin care products—risk-free.

To ensure that everything has been resolved to your satisfaction, we’d be more than happy to give you a quick call if you'd like to speak with someone directly! Just let us know the best time to reach you, and someone from our friendly Customer Happiness Team will be in touch.

Sun Coast Sciences LLC からの回答

2026年4月3日

Thank you so much for your kind words!

We’re delighted to hear that Merly was able to assist you quickly and make the process smooth and stress-free. Providing efficient and friendly support is very important to us, and it’s great to know we delivered that experience.

We truly appreciate you taking the time to share your feedback and for recognizing our team’s efforts. If you ever need anything else, we’re always here to help!

Sun Coast Sciences LLC からの回答

2026年4月3日

Thank you very much for sharing your experience with us. We want you to know that we take situations like this seriously and would truly appreciate the opportunity to look into this for you. At the moment, we’re having trouble locating your account details, so we may just need a bit more information to assist you properly. An email address or order number would be very helpful in order to do so.

In cases where a package is returned to us unexpectedly, we process it as soon as it’s received and logged by our warehouse. This can take anywhere from a few days to a couple of weeks, depending on volume and staffing. Once our support team is notified, we always reach out promptly to discuss next steps. Returns can sometimes happen due to address issues or delivery complications, and we’re always here to help resolve things as smoothly as possible.

We’re happy to offer a reshipment at no additional cost—either to the same address or a different one—or, if you prefer, a full refund.

We’re also very sorry to hear that you had trouble getting in touch with us. Since we’re unable to locate your account right now, we kindly ask that you check your spam or junk folder, as we respond to all inquiries and aim to do so within 24 hours.

We’d really appreciate hearing back from you so we can resolve this for you as quickly as possible. Thank you again for giving us the chance to make this right!

Sun Coast Sciences LLC からの回答

2026年4月3日

Thank you for taking the time to share your experience! We’re so glad to hear that everything went smoothly and met your expectations.

We completely understand how frustrating phone interactions can be, so it means a lot to know your experience with us was straightforward and hassle-free. That’s exactly what we strive for.

We truly appreciate your feedback and look forward to assisting you again in the future!

Sun Coast Sciences LLC からの回答

2026年4月1日

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our Customer Happiness Team.

Providing professional, thoughtful, and caring support is something we truly value, so it means a lot to hear that reflected in your interaction. We’re also so glad you love our products—it really means the world to us.

Thank you again for your support!

Sun Coast Sciences LLC からの回答

2026年3月30日

Thank you so much for taking the time to share your experience.

I completely understand how concerning and frustrating it must have been to see a charge for an order you’re sure you didn’t place, and I’m truly sorry for the stress this caused. Please know that we take situations like this very seriously and always aim to resolve them as quickly as possible.

After reviewing your account, I can confirm that your order was canceled and a full refund was issued the same day you reached out. We also sent the refund details via email and tried to contact you by phone to keep you informed.

That said, we'd really appreciate the opportunity to make sure everything has been fully resolved and that you feel comfortable moving forward. If you’re open to it, could you let us know a convenient day and time for a quick call? We'd be more than happy to answer any remaining questions or concerns you may have.

Marsha, I’m truly sorry again for the inconvenience this caused. We genuinely value your trust and patience, and it means a lot to us. Providing a positive experience is very important to our team, and we regret that we fell short in this instance.

Sun Coast Sciences LLC からの回答

2026年3月27日

Thank you for sharing your honest experience—we completely understand where you’re coming from! It’s not easy to switch from a routine you’ve trusted for 20 years, and it’s perfectly natural to feel a bit apprehensive.

Easing into a new product the way you are is a great approach, and giving it a full month on its own can definitely help you see its true benefits more clearly. Skincare often takes a little time, and consistency really makes a difference.

We appreciate you giving us a try and being open to the process. If you have any questions along the way or want guidance on how to transition your routine, we’re always here to help!

Sun Coast Sciences LLC からの回答

2026年3月21日

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. Ryan will be especially happy to know his help made a difference. We truly appreciate your support and look forward to serving you again whenever you need us!

Sun Coast Sciences LLC からの回答

2026年3月20日

Thank you so much for your kind words!

We’re thrilled to hear that you’re consistently enjoying your Sun Coast Sciences products and that they’re delivering the results you expect while feeling great on your skin—that’s exactly what we strive for.

We truly appreciate your continued support and are so glad to have you as part of our community. If you ever have any questions or need recommendations, we’re always here to help!

Sun Coast Sciences LLC からの回答

2026年3月20日

Thank you so much for the amazing review!

We’re really glad to hear that your experience with our customer service team was a great one. It means a lot to us that you felt supported after placing your order and that you were reassured by our team keeping you updated throughout the process.

Ryan will be especially happy to hear your kind words — we’ll be sure to pass them along! We always aim to provide genuine, helpful support.

Thanks again for the 5 stars and for taking the time to share your experience. We truly appreciate it!

Sun Coast Sciences LLC からの回答

2026年3月21日

Thank you for taking the time to share your feedback. We are truly disheartened to hear about the numerous obstacles that you faced and deeply regret that this was your experience with our services. We have thoroughly investigated your account and would appreciate the opportunity to clarify what happened.

For added convenience, we offer a 24/7 self-service return portal, so customers can start a return whenever it works best for them. It appears that when you contacted us on February 23rd, our virtual assistant directed you to this portal as a first step, with the option of speaking to a live agent if you require further assistance.

If a customer prefers to speak with a real person, our Customer Happiness team is available 24/7 by email, text, and chat, and daily by phone. We are always happy to help! As we did not hear back from you, the conversation was automatically closed by our virtual assistant.

We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a full refund on every bottle they return, and our team is here to support that process every step of the way.

When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. Unfortunately, as you were having difficulty contacting us, we were not aware of your return, which is what caused a delay in the processing of your refund.

We recently tried to contact you by phone, but we were unable to connect with you. We have left you a voicemail and an email to ensure that you have all the information you need. We were able to track your return right away, and a full refund has been issued for you. The details of your refund have been emailed to you.

Please accept our apologies for the inconvenience you have experienced with your order and for the difficulties in reaching someone from our team. We would appreciate the opportunity to connect with you further to ensure that this matter is resolved to your satisfaction and so that we may address any remaining concerns you may have.

Sun Coast Sciences LLC からの回答

2026年3月13日 に更新

Thank you for sharing your experience. We’re really sorry to hear about the frustration you had while trying to contact our support team and process a return. That’s certainly not the experience we want any of our valued customers to have.

We thank you for giving our products a try and want to assure you that we absolutely stand by our return policy, which is as follows:

Whether you buy just one bottle or several, every order comes with 1 year of purchase protection. If you don’t see or feel the difference, simply return all your bottles (full and empty) for a full refund of your purchase price. Don’t have all the bottles? No worries! We’ll refund you for everything you send back.

Whether it was a technical issue or a problem with our agent's connection, we'd love to investigate the issue further so we can prevent it from happening again.

Unfortunately, your review doesn’t contain enough information for us to review your account. Please contact us at 1-888-281-6816, email us at mail@suncoastsciences.com, or text us at 1-561-232-3612, so we can make this right.

We appreciate you bringing this to our attention and hope we can turn your experience around.