Their products are very amazing! I purchased the Golden Dust and I absolutely love the scent. I've received so many compliments on it. They were incredible patient and helpful while I took my time dec... ãã£ãšèŠã
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As soon as we walked in we were greeted by the loveliest member of staff. She talked us through all the fragrances and oils (they all smell incredibly high quality) and eventually I settled on an oil... ãã£ãšèŠã
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Iâm a nosey person and I notice smells for ages. However some peopleâs feedback on smells might be influenced by things like incorrect application. Their customer service was brilliant though. I love... ãã£ãšèŠã
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Hafizullah H is a brilliant staff in Wood Green branch of sunnamusk. This gentle man recommends me all I liked and that person has great potential product knowledge, Beautiful advice and smile through... ãã£ãšèŠã
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Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of âFragrance Firstâ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
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Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, è±åœ
- online@sunnamusk.com
- sunnamusk.com
4.5
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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I was expecting the discovery set ofâŠ
I was expecting the discovery set of oils to be in a black rectangular package as seen in the online picture, but the tiny glass bottles were sent in a cloth pouch instead.
2026幎7æ30æ¥
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The product is really amazing reallyâŠ
The product is really amazing really good quality smells absolutely unbelievable
2026幎7æ26æ¥
Sunnamusk London ããã®åç
Dear TU
Thank you for your fantastic feedback. Weâre delighted to hear youâre so impressed with the quality of our products and that youâre enjoying the fragrances. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
My Recent Experience with Sunnamusk
I have been a loyal customer since 2024 and I got to know Sunnamusk through a friend at work when I asked about the name of his perfume, I have been buying my oil perfumes from Sunnamusk since then anytime I visit UK ð¬ð§ but my recent experience was great when I bought an oil Evantos perfume and was asked to pay 40 pounds instead of 45 pounds just because to I have to subscribe to Sunnamusk website, it was a cool deal for me because with the subscription I get a lot of updates on their new collections and reductions sales.
2026幎8æ3æ¥
Sunnamusk London ããã®åç
Dear Ismaila
Thank you for your wonderful feedback and for being such a loyal Sunnamusk customer since 2024. Weâre delighted to hear that a recommendation from a friend introduced you to our fragrances and that youâve continued to enjoy our fragrance oils whenever you visit the UK.
Itâs also great to hear you were pleased with the offer on your Evantos fragrance oil and the benefits of subscribing to our website. We truly appreciate your continued support and look forward to helping you discover more of our new collections and offers!
Kind Regards
The Sunnamusk Team
I;m completely satisfied.
I bought this parfume as a gift. Delivery was by time, so I;m completely satisfied.
2026幎8æ3æ¥
Sunnamusk London ããã®åç
Dear Ana
Thank you for your lovely feedback. Weâre delighted to hear your perfume arrived on time and that youâre completely satisfied with your purchase. We hope the recipient enjoys their gift!
Kind Regards
The Sunnamusk Team
Watered down product
The fragrance I was given to test in store was completely different from the one I received after purchasing. The tester was strong, long-lasting, and exactly what convinced me to buy it.
However, the bottle I was sold barely lasts two hours before the scent disappears. It feels like a much weaker version of the tester, which was extremely disappointing given the price.
Based on my experience, I feel the product I purchased does not match the quality of the sample I was shown. I wouldnât buy from this company again.
2026幎8æ8æ¥
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Sunnamusk London ããã®åç
Dear Thomas
Thank you for taking the time to share your detailed feedback. Weâre sorry to hear that the fragrance you purchased did not perform as you expected, particularly after enjoying the tester in store.
We understand how disappointing this would be, especially when the tester was the reason you decided to make your purchase. We take concerns regarding the quality and performance of our fragrances seriously.
Please reach out to our customer care team with your order or purchase details so we can look into this further for you and assist with your concerns.
Kind Regards
The Sunnamusk Team
Return and refund process is a joke
Had issues with communication on last review but then i sent back the unopened sealed perfume back and havenât received any refund or email. Their customer service is awful and any returns refund is treated with less care.
Thanks for the reply and sending me shipping label but I have already sent it back to the address mentioned in the website and paid for my own shipping. I am simply waiting to be refunded.
2026幎7æ21æ¥
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Sunnamusk London ããã®åç
Dear Utsah
Thank you for your feedback. Weâre sorry to hear you feel you have experienced issues with communication regarding your return.
We can confirm that the refund has been processed on our system. If you have not yet received the funds or have any further concerns regarding the refund, please contact our customer care team directly so we can look into this for you and provide any further information required.
Kind Regards
The Sunnamusk Team
Sunnamusk London ããã®åç
Dear Sana
Thank you for your lovely feedback. Weâre delighted to hear your fragrance oil arrived in excellent condition and that youâre happy with your purchase.
Kind Regards
The Sunnamusk Team
Was really nice in there
Was really nice in there, staff was nice and helpful, but I went to the one in Cardiff not London and my name is Alfi but it isnât a problem
2026幎8æ2æ¥
Sunnamusk London ããã®åç
Dear Alfi,
We're so glad to hear you had a nice experience and found our staff helpful! We appreciate you taking the time to share your positive feedback.
Best Wishes
The Sunnamusk Team
Product and service is nice.
2026幎8æ1æ¥
Sunnamusk London ããã®åç
Dear Nuhi
Thank you for your lovely feedback. Weâre pleased to hear youâre happy with both our products and service. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Jâai commandé le Golden Dust OriginalâŠ
Jâai commandé le Golden Dust Original et jâai reçu ma commande il y a quelques jours. La tête du parfum est bancale et le bouton pulvérisateur est bloqué (reste enfoncé si on appuie tellement la tête est bancale)
Je suis vraiment trÚs dessus de recevoir une commande pareille.
Jâai demandé un échange, ils mâont envoyé une étiquette de retour DHL qui ne fonctionne pas car dâaprÚs le service il manque des informationsâŠJ attends de voir la suite
Je suis tellement déçue par cette expérienceâŠ
2026幎7æ31æ¥
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I constantly order this perfumed oilâŠ
I constantly order this perfumed oil because it has an exquisite, very delicate scent that lasts a long time; it suits me perfectly, and I really like it.
2026幎7æ31æ¥
Sunnamusk London ããã®åç
Dear Zaneta
Thank you for your wonderful feedback. Weâre delighted to hear how much you love your fragrance oil and that you enjoy its delicate, long-lasting scent. Itâs fantastic to know youâve found a fragrance that suits you so perfectly!
Kind Regards
The Sunnamusk Team
Their products are very amazing
Their products are very amazing! I purchased the Golden Dust and I absolutely love the scent. I've received so many compliments on it. They were incredible patient and helpful while I took my time deciding what I wanted to purchase.
2026幎7æ31æ¥
Sunnamusk London ããã®åç
Dear Alicia
Thank you for your fantastic feedback. Weâre thrilled to hear how much you love Golden Dust and that youâve been receiving so many compliments! Itâs also wonderful to know our team gave you the time and patience to find the perfect fragrance for you without feeling rushed. We truly appreciate your kind words and support!
Kind Regards
The Sunnamusk Team
Always a good experience but theâŠ
Always a good experience but the experience at the Manchester branch was not good
Staff needs to be better trained
2026幎7æ25æ¥
Sunnamusk London ããã®åç
Dear Shali,
Thank you for taking the time to share your feedback. Weâre sorry to hear that your recent experience at our Manchester branch did not meet the standard youâve come to expect from us, especially as youâve previously had good experiences with Sunnamusk.
We take your comments regarding staff training seriously and will ensure your feedback is shared with the relevant team so we can look into this and continue improving the experience we provide.
Kind Regards
The Sunnamusk Team
Customer assistant was attentive
Customer assistant was attentive, pleasant and polite.
2026幎7æ25æ¥
Sunnamusk London ããã®åç
Dear Anna
Thank you for your wonderful feedback. Weâre delighted to hear our customer assistant was attentive, pleasant, and polite. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Sunnamusk London ããã®åç
Dear Marilyn
Thank you for your lovely feedback. Weâre delighted to hear that it's always a pleasure shopping with us. We truly appreciate your continued support!
Kind Regards
The Sunnamusk Team
Sunnamusk London ããã®åç
Dear Mohammad
Thank you for your fantastic feedback. Weâre thrilled to hear you received outstanding customer service. Your kind words mean a great deal to us!
Kind Regards
The Sunnamusk Team
Trying a new oil
Trying a new oil. Not as strong as insigna but gorgeous The bloke in meadohall was amazing
2026幎7æ29æ¥
Sunnamusk London ããã®åç
Dear Angela
Thank you for your wonderful feedback. Weâre delighted to hear youâre enjoying your new fragrance oil and that you received such amazing service from our team member at Meadowhall. Weâll be sure to pass on your kind words to the team. We hope you continue to enjoy your new fragrance!
Kind Regards
The Sunnamusk Team
10/10
I ordered a few oils and a couple of their fragrances at a great price compared to any of their competitors around. The oils smell incredible and last all day. I was still getting a whiff of them the following morning on my skin and they are at a great price. As I ordered a few things, come checkout I was eligible for a few samples and they do treat you with the samples! Really great company to buy your scents from in my opinion.
2026幎7æ29æ¥
Sunnamusk London ããã®åç
Dear Jake
Thank you for your fantastic feedback. Weâre delighted to hear youâre enjoying both our fragrance oils and Eau de Parfums, and that you found them to be great value. Itâs wonderful to know the longevity has impressed you and that you were pleased with the complimentary samples included with your order. We truly appreciate your recommendation and your support!
Kind Regards
The Sunnamusk Team
Sunnamusk London ããã®åç
Dear Dawn
Thank you for your lovely feedback. Weâre delighted to hear you were pleased with the beautiful packaging and prompt delivery. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Quite expensive with no online discountâŠ
Quite expensive with no online discount compared to shop/stalls.
Also no samples provided
2026幎7æ27æ¥
Sunnamusk London ããã®åç
Dear K Ali
Thank you for taking the time to share your feedback. Weâre sorry to hear you were disappointed with your experience. We appreciate your comments and will ensure your feedback is shared with the relevant team for consideration.
Kind Regards
The Sunnamusk Team
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