I was recommended by my friend. It smelled so nice on her. When i wore it it was too strong to my liking. She suggested I buy the oil to compliment the edp. I got the same perfume and oil bundle. The... もっと見る
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The fragrances and oils are absolutely amazing. The sales staff really do know their products and deliver a great customer experience. The items are packaged beautifully too. I do not need to go to... もっと見る
企業が回答しました
I’m a nosey person and I notice smells for ages. However some people’s feedback on smells might be influenced by things like incorrect application. Their customer service was brilliant though. I love... もっと見る
企業が回答しました
I had a great experience at Sunnamusk in Birmingham with the staff that was so passionate and was not pushy. Was really patient and gentle and offered so many combinations of perfume plus oil to match... もっと見る
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, 英国
- online@sunnamusk.com
- sunnamusk.com
4.5
優良
8396件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not buy. They do not take returns although unopened.
I was recommended by my friend. It smelled so nice on her. When i wore it it was too strong to my liking. She suggested I buy the oil to compliment the edp. I got the same perfume and oil bundle. Then I requested to return one bottle of unopened fragrance but they did not accept my return. If this was the case, you should have clearly mentioned in website that it’s non returnable no matter what..even though the perfume is fully sealed and never touched.
Their customer service takes ages to get back. I had awful experience so be very careful before purchasing online. They do not take returns in any condition.
2026年7月13日
The oil had leaked by the time I had…
The oil had leaked by the time I had gotten back to aylesbury from mk
2026年7月13日
Really good perfume
Really good perfume! It smells fresh, lasts for hours, and the quality is excellent. I’m very pleased with my purchase and would definitely buy from Sunnamusk London again. Highly recommended.
2026年7月12日
I had a great experience at Sunnamusk…
I had a great experience at Sunnamusk in Birmingham with the staff that was so passionate and was not pushy. Was really patient and gentle and offered so many combinations of perfume plus oil to match my request. Found the perfect one and so happy I bought it. Too pity I didn t took his name but it was a light skin gentleman with beard and bald. Thank you for your help!
2026年7月12日
He was elegant
He was elegant, professional, friendly with gentle approach and pleasantry and all transaction went smoothly and very happy with my products as l have been using them for over 5 years 🌹
2026年7月10日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Great Customer Experience
The fragrances and oils are absolutely amazing. The sales staff really do know their products and deliver a great customer experience. The items are packaged beautifully too. I do not need to go to any other fragrance shop again.
Great products, staff and excellent Customer Service. Well done to all of you.
2026年7月17日
Sunnamusk London からの回答
Dear Judith
Thank you for your incredible feedback. We’re absolutely delighted to hear how much you enjoy our fragrances and oils, and that our team’s knowledge and customer service made such a positive impression. It’s wonderful to know you also love our packaging and that we’ve become your go-to destination for fragrances. Your kind words mean a great deal to us and will be shared with the team.
Kind Regards
The Sunnamusk Team
Beautiful smells
Beautiful smells. Packaging is exquisite and feels smells and looks expensive. It's not the cheapest however up there with the famous tags. I would recommend the oils and the EDP. Will buy again most definitely
2026年7月16日
Sunnamusk London からの回答
Dear Peter
Thank you for your wonderful feedback. We’re delighted to hear you love our fragrances, luxurious packaging, and overall quality. It’s fantastic to know you would recommend both our fragrance oils and Eau de Parfums, and we look forward to welcoming you back for your next purchase.
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Kate
Thank you for your lovely feedback. We’re delighted to hear you’re pleased with the quality of our fragrance oils, the beautiful packaging, and the speedy delivery. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Excellent customer service had an issue…
Excellent customer service had an issue with my perfume they resolved it and gave me a brand new one if you’re after premium quality perfume that smells amazing head to sunnahmusk 👍🏼
2026年7月22日
自発的なレビュー
Sunnamusk London からの回答
Dear Mohammed
Thank you for your fantastic feedback. We’re delighted to hear that our customer care team was able to resolve the issue with your perfume and provide a replacement. It’s wonderful to know you’re happy with both our service and our fragrances. Thank you for your recommendation and support!
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Sameya
Thank you for your wonderful feedback. We’re thrilled to hear how much you love Abid Ambre and that you're already on your third bottle! We truly appreciate your loyalty and look forward to being part of your fragrance collection for many more bottles to come.
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Helen
Thank you for your wonderful feedback. We’re delighted to hear you found our website easy to navigate and that you’re enjoying our amazing fragrances!
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Claire
Thank you for your lovely feedback. We’re pleased to hear you received friendly and helpful service during your visit.
Kind Regards
The Sunnamusk Team
Finding great products with a unique…
Finding great products with a unique smell and good customer service
2026年7月14日
Sunnamusk London からの回答
Dear Nathan
Thank you for your wonderful feedback. We’re delighted to hear you’re enjoying our unique fragrances and the customer service you received.
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Mohammed
Thank you for your fantastic feedback. We’re thrilled to hear you love the fragrance and were pleased with our fast service!
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Mr Nuh
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying the quality of our products and their wonderful scent.
Kind Regards
The Sunnamusk Team
Review
Love Amber Rose one of my favourite and the customer service was great as they had recommended the oil which went really well with the perfume would most definitely return yo merry hill stall as they were very approachable and happy to help
2026年7月4日
Sunnamusk London からの回答
Dear Sultana
Thank you for your fantastic feedback. We’re delighted to hear you love Amber Rose and that our team at Merry Hill helped you discover the perfect fragrance oil to pair with it. We’ll be sure to share your kind words with the team and look forward to welcoming you back soon!
Kind Regards
The Sunnamusk Team
If you wanna smell the best go to this…
If you wanna smell the best go to this amazing store, I love it
2026年7月13日
Sunnamusk London からの回答
Dear Mark
Thank you for your amazing feedback. We’re thrilled to hear you love our fragrances and appreciate your recommendation!
Kind Regards
The Sunnamusk Team
Sunnamusk London からの回答
Dear Customer
Thank you for your wonderful feedback. We’re delighted to hear you received great customer service!
Kind Regards
The Sunnamusk Team
It was s great experience
It was s great experience
The female staff on 14/07/26 was very helpful and friendly dressed very smart
2026年7月13日
Sunnamusk London からの回答
Dear Tariq
Thank you for your lovely feedback. We’re delighted to hear you had a great experience and that our team member provided friendly, helpful, and professional service. We’ll be sure to pass on your kind words.
Kind Regards
The Sunnamusk Team
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