Sunset Finance Inc. - Flight Augusta レビュー 9

Cause you gave me information I was looking for so thanks

Great service

I have had a few loans from this company. The first couple of times, I had a decent experience, besides the insane amount of interest they charge). This last loan I took out in November, I noticed new employees, but same manager. Dillon, the manager has always been kind to me. Today, he was out of the office, I called to pay off my loan. Kelly, one of the employees there had quoted me a payoff amount 5 days prior, and said as long as I pay it by today, that is what the pay off would be. When I called in this morning, i was given a different amount, almost one hundred dollars more. I questioned her as to why I would be paying almost a hundred dollars more than she originally told me. Kelly explained to me that when she said "by the 22nd" she meant it had to be paid "BEFORE the 22nd." Then, wanted to argue with me telling me that "by" and "before" meant the same thing and I just misunderstood. (I definitely did not misunderstand anything). When I pushed further to get a reasonable explanation as to why the amount increased almost 100 dollars in 5 days time, she became hostile, yelling and eventually hung up on me. I called back and asked her why she would hang up on a customer trying to pay a debt, she stated she did not hang up on me. I let her know at that time, the previous conversation as well as this conversation was being recorded. She became very hostile at that time, and yelling "that is illegal, you cannot record me". (which is not accurate, only one party has to know about a recorded conversation,
not both parties...a quick google search will explain that.) She then immediately put me on hold. The 100 dollar increase is sketchy enough, but her becoming so hostile when I am questioning why there was such an increase when she told me there would not be an increase until later on in the month, seems like maybe they are adding charges that should not be there and don't like being questioned about the charges...and definitely get outraged when phone calls are recorded. I guess so they can lie and deny things. This business is shady. I will never do business with them again. As a loyal customer that always paid the debt without any issues, and paid all but one loan off extremely early, I will take my business to a trustworthy bank that has employees that can handle their attitudes/tempers. Had she just admitted that she misspoke, I would have immediately understood what the issue was rather than asking her to explain it. Instead she decided to become defensive, blame and then verbally abuse the customer when a simple honest explanation would have cleared up the misunderstanding.

Sunset finance is the greatest!! The process was quick and simple. I would recommend you give them a try plus they have referral bonus.

Very friendly and great personalities . Definitely would recommend .

Love them they are great

Flight finance is very unprofessional and the customer service is horrible. I would not recommend this company to anyone.

This company is always there when I need them. They also took a chance on me to restart my credit. They will help you, just give them a try. Owner super nice.