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11
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TrustScore 5段階評価の4

4.0

太陽エネルギー装置提供業者
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企業情報

  1. 太陽エネルギー装置提供業者
  2. ・
  3. エネルギー機器とソリューション
  4. 太陽エネルギー会社
  5. 太陽エネルギー施工請負業者

当該企業による記述

SunwurX Installations is a UK renewable energy company specialising in residential Solar PV and Battery Storage. Our mission is simple: to help homeowners reduce their energy bills, increase their energy independence and make the transition to cleaner, smarter energy as straightforward as possible. With decades of experience in the home improvement and renewable energy sectors, our team is committed to delivering a professional, transparent and customer-focused service from initial consultation through to installation and aftercare. We work with trusted products, accredited installation partners and industry-leading standards to ensure every system is designed and installed to meet the individual needs of each customer. At SunwurX, we believe that great customer service is just as important as great technology. We value honest advice, clear communication and quality workmanship, and we welcome feedback from our customers to help us continually improve. Whether you're considering solar panels, battery storage or a complete home energy solution, we're here to help you make an informed decision and get the most from your investment.

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

11件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100％に回答しています

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4.0

すべてのレビュー

(11)

過去12か月のレビュー数: 11件

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5つ星のうち5の評価

Professional and honest

We have just had solar panels fitted by SunwurX. I can honestly say everyone we came into contact with was very friendly, professional and extremely helpful.
Alex took his time to explain the whole process, costings and savings that xan be made. He was really honest and genuine with his advice. Alex secured us a competitive price we are happy with and the team made sure the whole installation went smoothly with no issues.
I particularly like that Alex set up a WhatsApp so we could ask questions anytime and nothing was ever too much trouble, this gave me confidence that he was genuine and not just trying to secure a sale. Our solar panels wasn't the cheapest, however we was very clear with what extra quality we was paying for.
I really appreciated the honesty and professionalism. Thank you to Alex and the team at SunwurX.

2026年10月25日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience.

It’s fantastic to hear that Alex took the time to explain everything clearly and that his honest advice and ongoing support gave you confidence throughout the process. We believe it’s so important that our customers feel comfortable, informed and supported every step of the way. We’ll be sure to pass your kind words on to Alex

Thank you again for choosing SunwurX and for taking the time to share your experience. We really appreciate it.

Kind Regards,
The SunwurX Team.

5つ星のうち5の評価

We recently had solar panels installed…

We recently had solar panels installed and honestly, the whole experience was so much easier and smoother than we expected.

From the very beginning, Alex who came to speak with us was incredibly approachable, friendly and easygoing. He explained everything clearly and was happy to answer any questions we had, no matter how many we asked! What we really appreciated was how realistic and honest he was throughout the process. We never felt like anything was being hidden or exaggerated, which made us feel really comfortable and confident in our decision.

The whole process, from the initial conversation through to having the solar panels installed, was quick, straightforward and hassle-free. We were actually surprised by how fast everything happened.

We were also genuinely surprised by how affordable the whole system was. We expected it to cost much more than it did, so that was a really pleasant surprise.

Overall, we’re really happy with Alex and his team and the whole experience. Would definitely recommend them to anyone considering solar panels.

2026年9月21日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for taking the time to share such a detailed review! We’re absolutely delighted to hear that you found the whole process smooth, straightforward and hassle-free.

It’s fantastic to hear that Alex was able to answer all your questions and make you feel comfortable and confident throughout the process. We really pride ourselves on being honest, transparent and realistic with our customers, so your feedback means a lot to the whole team.

We’re also so pleased you were happy with the affordability and speed of the installation. Thank you again for choosing us and for recommending Alex and the team. We really appreciate your support and hope you enjoy the benefits of your new solar system for many years to come!

Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Best experience with sunwurx

They were with me every step of the way offering support

2026年9月21日
SunwurX ロゴ

SunwurX からの回答

Thank you so much for taking the time to leave us such lovely feedback.
It really means a lot to know that you felt supported throughout the whole journey and never felt like you were on your own.

Thank you for putting your trust in SunwurX — we genuinely appreciate it and hope you enjoy your new system for many years to come.

Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Great from start to finish great sales…

Great from start to finish great sales team not pushy and great installation team polite and 100% professional throughout

2026年9月18日
SunwurX ロゴ

SunwurX からの回答

Thank you so much for your lovely feedback!

We’re really pleased to hear you had such a great experience from start to finish.

It’s fantastic to know that our sales team gave you the information you needed without any pressure, and that the installation team were polite, professional and did such a great job. We’ll be sure to pass your kind words on to everyone involved.

Thank you for choosing SunwurX, and we hope you enjoy your new solar system!

Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Clear presentation with no sales…

Clear presentation with no sales pressure. All of the team were very professional with the installation completed to a high standard and lots of pre and post communication

2026年8月28日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for sharing your experience with us. It’s really lovely to hear that from your first conversation through to the installation and aftercare, you felt supported and well informed without any pressure.

We’re especially pleased that the whole team made such a positive impression and that the installation was completed to a high standard. We know that having work carried out on your home can feel like a big step, so keeping you informed throughout is really important to us.

It’s fantastic to know that the communication before and after your installation has also been appreciated. We’ll make sure your kind feedback is shared with everyone involved.

Thank you for choosing SunwurX
Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Nick, Sharon and the team were great!

Nick came to our home at a time that suited us both. He was pleasant, friendly and well informed. He educated us both on our energy usage, bill and made sure the system would be beneficial for us in multiple ways. Taking our financial situation into account he really went the extra mile for us pre and post installation.

The instillation itself was speedy after the initial meeting & survey were carried out. During the install everything was ran through with myself before they carried out the works to make sure I was happy with how the system would look on the outside of our home.

Post installation we have been kept in the loop by Sharon, she kept us up to date on the certificates and checked in with myself and my partner to make sure our tariffs were set up correctly.

We are made up with our investment and the experience we have received.

Thank you

2026年8月26日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for taking the time to share such a detailed and positive review. We’re delighted to hear how pleased you are with your experience from start to finish.

It’s fantastic to hear that Nick took the time to understand your energy usage and financial circumstances, ensuring you had a clear understanding of how the system could benefit you. We’re especially pleased that he continued to go the extra mile both before and after installation.

We’re also glad the installation team took the time to run everything through with you beforehand and make sure you were happy with how the system would look on your home. We’ll be sure to pass your kind comments on to Nick and the installation team.

It’s wonderful to hear that Sharon has continued to support you post-installation, keeping you updated with your certificates and checking in to make sure everything was set up correctly with your tariffs.

We’re thrilled that you’re so happy with your investment and the service you’ve received. Thank you for choosing SunwurX and we wish you many years of enjoying the benefits of your new system!

Kind Regards
The SunwurX Team.

5つ星のうち2の評価

Snake-Oil Salesman

I really wish our experience was better. The only reason I’ve given two stars is that the person who initially called me to book a home visit/meeting was really nice and told me that if we have the meeting we’ll receive a no obligation, no pressure 28 day quote - they won’t contact us again after - and respect our decision on the product afterwards. Then the snake oil salesman came.

Bombarded us with a lot of information and numbers, ran through the slide presentation way too quickly for any human to comprehend, only showing the slides that depicted how good their product/company was. Then gave us the price and when we said we need to talk it though between us and sleep on it the pressuring started making us feel like we are stupid for not taking the deal and making the biggest mistake of our lives. Given us a better deal straight away on the price to try and persuade us to sign there and then.

Gave us by the end of the week to make a decision. When we declined the offer the next day we have received a shockingly unprofessional message that was clearly written out in a hurry and sent without reading it back misnaming myself and trying pit myself and my husband against each other, making assumptions about our life and relationship.

If after declining the offer we weren’t attacked, but thanked for our time, sent over the 28 day quote and left to think it through with respect we probably wouldn’t have ended this journey with sour taste in our mouths and an absolute no from us.

2026年9月17日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you for taking the time to share your experience. We’re pleased to hear that your initial contact with our team was positive, but we’re genuinely sorry that the subsequent appointment left you feeling pressured and disappointed.

We’re particularly concerned to hear about the way the presentation was delivered and, most importantly, that you felt pressured to make an immediate decision when you had clearly expressed that you wanted time to discuss things and consider your options. This is not the experience we want for our customers, and we understand how this could have left a very negative impression.

We’re also sorry that the follow-up message was addressed incorrectly and came across as personal or as though it was attempting to create division between you and your husband. We appreciate how inappropriate and upsetting this must have felt.

We value the feedback you’ve provided and will ensure it is shared with the relevant teams so that the experience can be reviewed and lessons learned. We’re sorry that your journey with us ended but we appreciate you bringing this to our attention.

Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Really good service

Really good service and good communication throughout.

2026年9月11日
SunwurX ロゴ

SunwurX からの回答

Thank you so much for your great feedback!

We’re really pleased to hear you were happy with the service and communication throughout.

We truly appreciate you choosing SunwurX.
Kind Regards
The SunwurX Team.

5つ星のうち5の評価

Great customer service

Very polite and knowledgeable salesman, answered all my questions on how the system would work and where it would be best installed. Even after installation they have been keeping in contact with me, which I didn't expect. 5 out of 5 for me!

2026年9月4日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for the lovely 5-star review!

It’s really good to hear that you felt well looked after and that we were able to answer all your questions and help you work out the best option for your home.

We’re especially pleased you mentioned the contact after installation. We don’t believe our job ends once the system is fitted, so we’re always happy to stay in touch and make sure everything is working as it should.

Thanks again for choosing SunwurX and for taking the time to leave such a great review — it really means a lot to us!
Kind regards
The SunwurX Team

5つ星のうち5の評価

Very positive experience.

Very positive experience with this company. We knew very little about Solar other than it would cut our electricity bills. Alex who visited us was very polite and knowledgeable. He was able to answer all of our many questions without rushing us and is still keeping in touch after the installation to help us get the best from it. The office staff are extremely helpful too. We are happy to recommend SunWurx to our friends and family.

2026年8月24日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you so much for your lovely 5-star review! We are pleased to hear that Alex and the team have looked after you so well and that you’ve found everyone helpful and approachable.

It’s great to know you’re feeling confident with your new system, and we really appreciate you recommending SunwurX to your friends and family.

Thank you again for choosing SunwurX!
Kind regards
The SunwurX Team

5つ星のうち1の評価

Predatory financial agreement and sales tactics

Run away.

I was quoted around £20,000 cash equivalent for a 15 kWh battery setup spread over a 20-year finance term. This is an investment that will never pay for itself in any calculation with reasonable figures.

Laughably, their salesman told me that I could expect to spend upward of £100,000 on energy over the next 30 years.

They tried to get me to accept on the spot, which was obviously never going to happen.

It is now over one week later and I am yet to receive the copy of their figures I requested (and which they agreed to send me). Why? Because they know that their quote cannot survive a simple internet search.

2026年8月14日
自発的なレビュー
SunwurX ロゴ

SunwurX からの回答

Thank you for taking the time to leave a review. We take feedback of this nature very seriously and would welcome the opportunity to investigate the concerns you have raised.

At present, however, we have been unable to identify the quotation or customer account referred to from the information provided in this review. We have therefore contacted you via Trustpilot to request some further details so that we can look into this properly and provide an informed response.

We are always happy to discuss our proposals and the figures behind them, and we would never want a customer to feel that their questions or requests for information have not been addressed.

Please do get in touch with us directly with your name, contact details and we will be very happy to investigate this for you.
Kind regards
Sharon Cunningham
Head of Operations
0330 133 6789
sharon.cunningham@sunwurx.co.uk

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