SuperBike Factory - Cheshire レビュー 6,336

The initial valuation for my bike from Superbike was fair. A convenient day was fixed to come and view the bike and collect if the assessment was acceptable. Their agent Max came and we agreed the price and completed the deal. DVLA was notified and Superbike office confirmed payment details etc. I found Max to be very friendly and easy to deal with. I would recommend Superbike.

I purchased a 2024 CBR600RR from sales rep Thomas Kemp and paid for the bike in full. I was told at the time of purchasing that it is in for a random spot check recall and would take anywhere from 3 days to 30 days to receive this back. I emailed Thomas a week later for an update but he never responded, I followed up with a chaser email but again got no response. I then called and spoke to a sales rep who advised he would ask Thomas to call me, no response again. A few days later I spoke to a very helpful man called Cameron who explained that the bike never left for recall and would likely be at least 8 weeks before they can book it in. I explained that I would like the bike now and would sign off on me booking the recall myself. The bike has now been delivered but still no word from the sales rep Thomas. I have now found out that this was not a random recall and was in fact a purposeful recall for excessive oil consumption and may require multiple trips to the dealer to resolve, none of this was explained and the sheer lack of care and communication from the rep has made this a terrible experience. I would not use SuperBike Factory again and recommend extreme caution with believing what their sales staff say to earn a quick sale.

Good, realistic and competitive offer for my bike. Great communication via email, messages and over the phone. Driver/engineer was brilliant all through the collection process.

Simple process to sell my bike. Reasonable offer, no haggling, simple handover and the money paid immediately (albeit at an unnecessary extra cost!). Would do so again if I wanted a quick sale.

These idiots gave me a price on my bike and made an appointment to pick up. I then got an email to say that they couldn't purchase because it was registered as an insurance write off. I done a check on this and found that they were talking bollocks. I rang them and they admitted it was because of the bikes age that they wouldn't purchase. They then said that I would be contacted by their partners who did buy older bikes. That didn't happen either. A complete bunch of lying time wasting idiots.

First time using superbike factory to sell my bike to, they made the whole experience go smoothly, from speaking on the phone down to picking the bike up for collection. Would definitely recommend them and use them again in the future

Macclesfield site:

Good customer service from sales, but after this it went downhill a bit. The person I was messaging was doing the best they could, but I noticed the front wheel\tyre seemed to be on backwards, and was sent the picture below to show that the tread runs in the direction of the arrow, clearly it's not a picture of the tyre on the bike, it's a picture of a random tyre in the workshop! What does that prove?!
The delivery service they use, seven days later still hadn't collected the bike. It says to not contact them so I left a review accordingly, the next day they called me, and the day after that they finally picked the bike up, and "Put it in storage"
So it's over a week now, and it's looking like probably over 2 weeks before I get the delivery of the bike that I'm paying to not have, and no one from anywhere wants to take ownership of this issue!

Absolutely disgusted in the after sales service. Bike needs a repair within 2 weeks of having it. Thats not the problem. The problem is, I phoned the warranty guys and they do not recognise me or the bike. I spent 3 hours trying to get through to someone on the phone and nothing. Eventually got to speak to someone. But guess what no messages passed on, no phone call back.
This is the Macclesfield branch.
Avoid this firm!

Overall the experience was good, and I’m very happy with the bike I purchased from Macclesfield branch. However, there were a few crossed wires as a result of sales staff not being entirely au-fait with other aspects of the bike trade - so much so that I was almost at the point of cancelling a deal that has turned out to be one of the best bikes I have ever owned. Such crossed wires could simply be sorted by ensuring less experienced staff are taken through an appropriate induction process. Almost by accident I spoke to someone at Crawley, who had a background in customer relations, and her knowledge on this front saved the deal and my confidence. Overall, a great experience and the product purchased is just the best.

One star for Superbike factory. Otherwise 4.5 stars for the bike. I'll cut to the chase. If you want a nice bike with absolutely no usable warranty, buy private or go to Superbike Factory Macclesfield. It's the same experience. They will NOT answer the phone under any circumstances and will NOT return any email or text. Absolute complete waste of time buying through them. I now have a bike I haven't used in two weeks with a dud battery. I have tried to contact them from day ONE!. Eventually the Donington branch answered and offered to immediately send a battery out on Macclesfield's behalf. A week later, nothing, and they too now don't answer calls!. Oh, and dont try emailing the warranty email address, it doesn't exist. Save yourself a lot of grief, just go elsewhere. Worst experience of my 40+ bikes I've owned.

Great service from Andy at the Macclesfield branch, super quick service and the bike is fantastic.

Friendly and helpful customer service, we went for a helmet and we finished changing our nice bike for a beautiful bike. Thanks James.

Offered £6800 for my motorcycle selected collection date then I get a call 5 mins later 'we've made a mistake we can only give you £5100'

Bunch of utter scammers don't even bother with them

great place to sit on bikes and get a feel, was no pressure from sales team, ask if you want help, Dylan McMullen was there to help me, sound lad too, i had a laugh with him.
Martin, cb650f

The start of my buying process went really smooth. Fantastic communication, really informative and anything they were unsure of, they were able to come back with answers. They provided everything I asked for. Once the bike was delivered, that's when everything started going downhill. As the bike was delivered, the driver mentioned that the horn was not working and explained that he had already falgged it up. I also noticed the left pillion footpeg was missing. I accepted the delivery of the bike due to the fantastic communicaton I experienced in the beginning, but when it came to reporting these issues, there was no answer from them. It was weeks after the bike was delivered before I received any reply to my numerous messages and emails and even then they were useless. Making false promises and telling me one of their colleagues would call me to discuss the next steps, and never called.
I am now out of pocket for the horn repair and new pillion footpeg and still have no word from them.
I would not reccommend using them to purchase a bike, but if you do, be very careful and don't always believe the promises they make.

Decent price and a simple efficient process

Excellent way to purchase a bike….lots of choice, friendly helpful staff, lots of options and aftersales and delivery exchange options.
Good way to compare different bike options under one roof….i went in looking for one type/make of bike….and came outwith a different option better suited to me 👍
Technical knowledge of staff excellent and they are happy to advise and allow you time to make an informed choice without unnecessary pressure 👍

Very wide range of bikes. Definitely under staffed. Waited over an hour after my pick up slot to pick my bike up. Not a great experience

Had a good experience with superbike factory, Sammi-Lee was great, I’m very happy with my purchase.