Have spoken to my husband many times about this mattress topper but he said it was too expensive but I finally wore him down and he’s glad that he did listened to me. We have had the best sleep we ha... もっと見る
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Hello, I wanted to share my experience with the mattress overlay topper I purchased over a year ago. Unfortunately, it has proven to be quite disappointing. Despite letting it sit for several day... もっと見る
企業が回答しました
I have sever arthritis and bad hips so far the marshmallow super sleeper seems to be helping. I can know sleep on both sides were as before one side was more painful than the other. So thankyou
After purchasing a new mattress else where 12 months ago, I still couldn't get a comfortable nights sleep. Purchased the marshmellow topper and pillows. Wow. Can't fault either of them. Absolutely b... もっと見る
企業が回答しました
企業情報
Super Sleeper Pro™ について
当該企業による記述
At Super Sleeper Pro, we’re passionate about helping Australians sleep better, live healthier, and feel more comfortable every day. With a focus on innovation and quality, we offer a curated range of sleep and comfort solutions - from premium mattress toppers and pillows to ergonomic bedding accessories.
We’re proud to be a trusted name in sleep technology, serving thousands of happy customers across Australia. Our commitment to customer satisfaction is at the heart of everything we do, and we strive to provide exceptional service, fast delivery, and ongoing support.
Discover the Super Sleeper Pro difference, where comfort meets quality and better sleep begins.
🇦🇺 Premium Australian Support
当該企業による記述
- Australian based customer support team
- Sleep easy knowing our Sydney-based support team is on hand to help, whenever you need it. Fast, friendly, and always just a call or message away.
✅ Up to 180 Night Trial
Not loving it? Send it back for a full refund.
Love it or return it - simple! With our Sleep Trial of up to 180 days (depending on the product), you can try Super Sleeper Pro risk-free and see why thousands are already raving.
連絡先
301/209 Oxford St, Bondi Junction 2022, NSW, Australia, オーストラリア
- +61 2 9387 4100
- support@supersleeperpro.com.au
- supersleeperpro.com.au
Sleep just got better.
4.2
ほぼ満足
613件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have sever arthritis and bad hips so…
I have sever arthritis and bad hips so far the marshmallow super sleeper seems to be helping. I can know sleep on both sides were as before one side was more painful than the other. So thankyou
2026年3月27日
Happy with my product delivered very…
Happy with my product delivered very quickly easy to unpack and so far so good sleep and comfort wise
2026年3月26日
Absolutely love the topper and pillows
Absolutely love the topper and pillows. Thank you for helping with a comfortable night. Have waited too long for this. Very Impressed.
2026年3月27日
My Mum purchased this topper & loves…
My Mum purchased this topper & loves it! She is sleeping much better!
2026年3月26日
Have spoken to my husband many times…
Have spoken to my husband many times about this mattress topper but he said it was too expensive but I finally wore him down and he’s glad that he did listened to me. We have had the best sleep we have had for quite some time even though our mattress was not very old. I certainly would recommend this mattress topper.
2026年3月23日
Super Sleeper Pro™ からの回答
Thank you so much for your wonderful feedback! We’re so glad you decided to give the mattress topper a try—and even happier to hear it’s made such a difference to your sleep. It’s great to know you’re both enjoying better rest, even on a relatively new mattress.
We really appreciate your recommendation and support!
Kind regards,
Super Sleeper Pro
Very happy with the products I…
Very happy with the products I purchased.
High quality and service.
2026年3月22日
Super Sleeper Pro™ からの回答
Thank you for your kind feedback! We’re so pleased to hear you’re very happy with your purchase and that you found both the product quality and service to be high. We truly appreciate your support.
Kind regards,
Super Sleeper Pro
A perfect nights sleep now!
The product arrived quickly and is exactly as advertised. Very comfortable and helped immensely with my quality of sleep. Even the free pillows are perfect. Would recommend this to anyone.A perfect nights sleep now!
2026年3月24日
Super Sleeper Pro™ からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear your order arrived quickly and is exactly as advertised, and even more so that it’s helped improve your quality of sleep. It’s great to know you’re enjoying the comfort of the product and that the free pillows are a perfect addition.
We really appreciate your recommendation and support.
Kind regards,
Super Sleeper Pro
Super Sleeper Pro™ からの回答
Thank you for your feedback! We’re glad to hear you’re finding the product comfy and that delivery time was very good. We really appreciate you taking the time to share your experience.
Kind regards,
Super Sleeper Pro
Super Sleeper Pro™ からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re so happy with the product and that it’s lovely to sleep on. It’s also great to know you found our service and communication to be first class.
We really appreciate your support and kind words.
Kind regards,
Super Sleeper Pro
All round Brilliant 🤩
All round Brilliant 🤩
Service and communication First Class
So happy with product as it is lovely to sleep on.
Thankyou!
2026年3月25日
Super Sleeper Pro™ からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re so happy with the product and that it’s lovely to sleep on. It’s also great to know you found our service and communication to be first class.
We really appreciate your support and kind words.
Kind regards,
Super Sleeper Pro
Got my new sheets and I love them
Got my new sheets and I love them. They are so comfortable
2026年3月21日
Super Sleeper Pro™ からの回答
Thank you for your lovely feedback! We’re so pleased to hear you love your new sheets and find them so comfortable. We really appreciate you taking the time to share your experience.
Kind regards,
Super Sleeper Pro
We brought a new mattress topper
We brought a new firm mattress. I found it to firm. Friends recommend the mattress topper and I'm so grateful they did. It transformed our mattress into the best night sleep. The mattress with the pillows has been a game changer.
2026年3月13日
Super Sleeper Pro™ からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that the mattress topper has transformed your bed and helped you enjoy a much better night’s sleep. It’s also great to know the pillows have made such a positive difference as well.
We really appreciate you taking the time to share your experience.
Kind regards,
Super Sleeper Pro
I have not received my mattress and…
I have not received my mattress and there has been no change to delivery details, no estimated delivery date was given
2026年3月21日
Super Sleeper Pro™ からの回答
Thank you for your feedback, and we’re sorry to hear about the delay and lack of updated delivery information regarding your mattress. We understand how frustrating this must be.
Please reach out to our support team so we can look into your order and provide an update as quickly as possible. We’re here to help resolve this for you.
Kind regards,
Super Sleeper Pro
Super Sleeper Pro™ からの回答
Thank you for your feedback! We’re so pleased to hear you’re finding it comfortable. We really appreciate you taking the time to share your experience.
Kind regards,
Super Sleeper Pro
Just good service and good products
2026年3月20日
Super Sleeper Pro™ からの回答
Thank you for your kind feedback! We’re so pleased to hear you’re happy with our service and products. We really appreciate your support.
Kind regards,
Super Sleeper Pro
Not happy I cannot find a sweet spot
Not happy I cannot find a sweet spot. Still have aching hips.
Delivery was quick.
2026年3月23日
Super Sleeper Pro™ からの回答
Thank you for your feedback, and we’re sorry to hear you haven’t been able to find a comfortable sleeping position and are still experiencing aching hips. We understand how important proper support and comfort are, and this isn’t the experience we want for our customers.
We’re glad to hear your delivery was quick, and we appreciate you taking the time to share your experience. If you’d like any assistance or guidance, please feel free to reach out.
Kind regards,
Super Sleeper Pro
I took my Super Sleeper pro off the bed…
I took my Super Sleeper pro off the bed because i’m too short and was having trouble getting into my bed so I bought the marshmallow topper but I don’t like it. It’s not comfortable and I feel like I’m sliding out of bed so I’m going to get somebody to take the feet off my bed and drop it on the floor and put my topper back on my bed I’m 78 years old so hopefully this will work
2026年3月22日
Super Sleeper Pro™ からの回答
Thank you for sharing your experience with us, and we’re sorry to hear the Marshmallow topper hasn’t been comfortable for you and that you’ve been having difficulty getting in and out of bed.
It sounds like you’re making thoughtful adjustments to find a setup that works better for you, and we hope lowering the bed and returning to your Super Sleeper Pro topper improves your comfort and safety.
If you need any guidance or further assistance at any stage, please don’t hesitate to reach out—we’re here to help.
Kind regards,
Super Sleeper Pro
Super Sleeper Pro™ からの回答
Thanks for your feedback! We’re glad to hear the product is working okay for you.
We understand your comment about the thickness—expectations can vary, especially when shopping online. Your feedback is really helpful and will be shared with our team as we continue to improve our product range and descriptions.
Thanks again for taking the time to leave a review!
Sore sleeper
I purchased a super sleeper pro about 5 years ago and it was that good that I also purchased 2 more about a year later for other beds,I changed from a double bed to a king single about 3 weeks ago so I ordered one for my new bed as it turned out it’s a wave topper not the original super sleeper pro that I first ordered and I have never slept on anything so awful my knees are raised up my hip and lower back are in a dip and my shoulders are raised up like my knees I wake up it takes awhile for me to drag myself out of bed as my back is soooo sore and I wake up with the worse headache I would not recommend them if I could give no stars I would I have giving it about 10 days and cannot sleep on it any longer it such a waste of over $350 I have to throw it in the rubbish as I would not give it to anyone to endure the pain that I have been experiencing
2026年4月11日
自発的なレビュー
Super Sleeper Pro™ からの回答
Thanks for your feedback, and we’re really sorry to hear about your experience.
It’s great to know you had such a positive experience with your original Super Sleeper Pro, but we’re disappointed to hear the wave topper hasn’t met your expectations and has caused discomfort. That’s certainly not what we want for our customers.
Comfort can vary between different topper designs, but the issues you’ve described sound very concerning. Please don’t dispose of the product just yet—we’d really like the opportunity to help.
If you can reach out to our support team with your order details, we’ll do our best to find a suitable solution for you, whether that’s an alternative product or another resolution.
Thank you for bringing this to our attention.
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