Always a great experience with Superspares. Hard-to-find car parts are pretty easy to find at superspares which has been so appreciated while doing up an old car
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レビュアーのコメントを見てみましょう
Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... もっと見る
企業が回答しました
I feel like it took you a long time to advise me it couldn't be shipped to my address, I would think you should be able to tell straight away, its your business. We arranged to collect it from your wa... もっと見る
企業が回答しました
Had a difficult to find part in stock. Ordered two parts. Came back personally saying one was defective. Offered to refund both or send one. Opted for one to be sent. Waiting on its arrival. Re... もっと見る
企業が回答しました
企業情報
Superspares について
当該企業による記述
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
当該企業による記述
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
連絡先
159 woodpark RD, 2164, SMITHFIELD - NSW, オーストラリア
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4.1
ほぼ満足
426件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Genuine parts, right price.
Genuine parts at the right price. Very happy with my purchase of hard to source parts.
2025年11月13日
Superspares からの回答
We're happy to hear that you were able to find the parts you needed at a great price. Thank you for your positive feedback; we appreciate it.
Superspares からの回答
We're happy to hear that you had a great experience with our product and fast delivery. We appreciate your positive feedback and are grateful for your time.
Rite part at the best price
2025年12月5日
Superspares からの回答
We're happy to hear that you found the right part at a great price. Thank you for your positive feedback; we appreciate it.
Budget a few HUNDRED extra dollars
If you’re purchasing parts from super spares and you’re joyfully provided with a “free shipping” indicator on the store page then checkout, then shipping estimation, then shipping confirmation and then purchase confirmation… don’t believe it or you’ll be in for a nice surprise when you’re contacted (from the same email contact that had been asking for parts details for the kit, on the same message string, not a seperate email, scam or fishing attempt, the literal subsidiary that is organising the purchase) and promptly notified that the warehouse team realised the website was completely wrong and they want you to pump in another third of the value of your purchase if you actually want to get your product.
Unsure if this is a legitimate choice of business practice or a machine oversight but either way this is the last time I’ll be using this company, they managed to send my trust out the door before the item I purchased.
2025年12月4日
Superspares からの回答
We appreciate you bringing this to our attention. We are very sorry to hear about the unexpected shipping costs and the frustration this caused. We'll investigate the discrepancy between the website's shipping information and the actual charges with our team to prevent similar issues in the future. Thank you for your feedback.
Stocked items
The items I ordered that were in stock arrived quickly and in good order. The team have been very responsive and helpful with information regarding my purchase.
2025年12月3日
Superspares からの回答
We're happy to hear that your in-stock items arrived quickly and in good condition! We appreciate your positive feedback and are glad our team could provide helpful information regarding your purchase.
Phone help wasn't helpful would have…
Phone help wasn't helpful would have liked to talk to a real person not told to order on line
2025年12月9日
Superspares からの回答
We appreciate you sharing your experience. We're sorry our phone support wasn't helpful and you prefer speaking with someone directly. We'll review this to improve our service.
DOESN'T HAVEV ITEMS IN STOCK THEN WANTS…
DOESN'T HAVEV ITEMS IN STOCK THEN WANTS WEEKS TO DELIVER WHEN I SELECTED PICK UP
2025年12月9日
Superspares からの回答
We appreciate you taking the time to share this. We're sorry the item wasn't available and for the delayed delivery after you chose to pick it up. We'll review this.
The parts I needed for an old 80s…
The parts I needed for an old 80s toyota celica were easy to find and were delivered promptly. Thanks team.
2025年12月3日
Superspares からの回答
We're happy to hear that you easily found the parts for your Toyota Celica and that our delivery was prompt. Thank you for your positive feedback!
Shipping was super fast
Shipping was super fast
Pretty well priced parts
Shocks shocked me how much my car needed them
So far great experience
2025年12月1日
Superspares からの回答
We're happy to hear that our fast shipping and well-priced parts met your needs. It's great to know the shocks made such a difference. Thank you for your positive feedback!
Awesome company been buying parts…
Awesome company been buying parts online for a couple of years now always a hassle free experience and fast shipping.
2025年12月2日
Superspares からの回答
We're happy to hear that you've consistently had a hassle-free experience with us over the past couple of years. We appreciate you taking the time to share your positive feedback!
Efficient ordering process
Efficient ordering process, excellent communication and fast delivery. Well done!
2025年10月10日
Superspares からの回答
We're happy to hear that you found our ordering process efficient and the delivery fast. We appreciate your positive feedback and are glad you had a great experience!
Not getting shipping updates and still…
Not getting shipping updates and still haven’t received any other than calling up myself and not receiving any since I was also told that my suspension would be coming here mid this week but haven’t received any updates regarding shipping and it’s currently Monday
2025年11月27日
Superspares からの回答
We appreciate you sharing your experience. We are sorry to hear that you have not received shipping updates and that your delivery has been delayed. We will look into this matter to improve our shipping communication. Thank you for your patience.
Superspares からの回答
We're happy to hear that you had a great experience and that the item met your expectations. Thank you for your positive feedback!
They were very helpful and answered all…
They were very helpful and answered all my questions and were very professional in the transaction. highly recommended.
2025年12月8日
Superspares からの回答
We're happy to hear that our team was helpful and professional! We appreciate you recommending us and thank you for your positive feedback.
Quick delivery and awesome stock for…
Quick delivery and awesome stock for older vehicles
2025年11月29日
Superspares からの回答
We're happy to hear that you received your order quickly. It's great to know we have the parts you need for older vehicles! Thanks!
Easy to place order
Easy to place order, description accurate & delivered on time with constant updates.
2025年12月1日
Superspares からの回答
We're happy to hear that you found it easy to place your order and that the description was accurate. We appreciate your positive feedback regarding our delivery updates!
Received XY Falcon radiator hoses
Received XY Falcon radiator hoses
Good delivery time and the parts are correct.
2025年11月30日
Superspares からの回答
We're happy to hear that you received the correct parts for your XY Falcon and that the delivery was timely. Thank you for your positive feedback!
No issues with spark plugs or comms…
No issues with spark plugs or comms with Super Spares but postage took 10 days
2025年11月25日
Superspares からの回答
We're happy to hear that you're satisfied with the spark plugs and our communication. We appreciate your feedback regarding the postage time.
Superspares からの回答
Your item is currently being transferred from one of our interstate storage facilities to our local dispatch centre. As a result, there will be a slight delay of approximately 3-4 additional business days before your order is dispatched.
We sincerely apologise for any inconvenience this may cause. Please be assured that your order is a priority, and we'll dispatch it as soon as it arrives at our local facility
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