supertails.com レビュー 

WARNING: THIS STORE KILLED MY 8-YEAR-OLD DOG.
I used to be one of their very first online customers. I even kept the birthday card they sent my dog, believing they genuinely cared about pets. I was thrilled when they opened a clinic/spa close to my house. That trust cost me my dog’s life in 15 days of absolute agony.
On a routine visit for my two dogs (brother and sister), I asked for a spot-on flea treatment. Their gross incompetence killed my female dog in less than 10 minutes:
Dangerous Medical Negligence: They gave an 8-year-old senior dog Bravecto spot-on. Every single vet and neurologist I’ve seen since asked the exact same question: Why on earth was this given to a senior dog?
Unqualified Staff: They handed the medication to an untrained, unprofessional groomer who slathered it on her back like a tube of glue. Because my dogs groom each other, one licked the toxin straight off the other's coat.
By day three, she was vomiting and panting. By day ten, the damage was irreversible. Three independent neurologists confirmed severe neurological damage caused by chemical toxicity. A dog who was perfectly healthy for 8 years—who had never needed a vet visit in her life—suffered through horrific, violent seizures until she died. (if I post the suffering videos here you will go sleepless night)
While my dog was dying, I went to this store repeatedly begging for help. The manager hid, and the front desk staff was completely useless, clueless, and heartless. Now, they claim they can’t even identify the groomer who did this.
This isn't a pet care business; it’s corporate greed hiding behind fake smiles and clever marketing.
What should I do with that sweet birthday card you sent my dog? Maybe you should print a new one taking credit for her death.
You stole my daughter from me. I will never forgive you, and I will make sure everyone knows what you did.
DO NOT BRING YOUR PETS HERE. THEY ARE CRIMINALS AND THEY WILL KILL YOUR INNOCENT ANIMALS.
Now the manager of the store Mr Zabi agreed to all the mismanagement . I will take this up with police now as they are not co operating. PLS STAY AWAY FROM THIS BRAND. THEY ARE FRAUD - CORPORATE MAFIA.

I honestly regret ordering from Supertails. I spent ₹1,000 on a product that is non-returnable, and only after receiving it did I realize how frustrating their policy can be.

The biggest issue is that once you’ve paid, you’re basically stuck with the product even if it doesn’t work out for you. ₹1,000 may not sound like a huge amount to a company, but it is money wasted for a customer.

After this experience, I would honestly say I’d rather buy pet products from Amazon, where the return/refund process is much more straightforward and customer-friendly.

⚠️ My advice: CHECK THE RETURN POLICY VERY CAREFULLY before placing an order on Supertails.

For me, this was a ₹1,000 lesson I didn’t want to learn. Definitely my worst online shopping experience with a pet-care website.

I placed an order on 8th September, with an estimated delivery date of 16th September. I kept checking the tracking, and by 14th September, the order hadn’t even been picked up.

I had to contact customer support myself to ask where my order was. Only then was I informed that due to “logistical issues,” it hadn’t been picked up and was asked if I wanted to cancel the order.

What makes this even more disappointing is that 17th September is my pet’s birthday, and I had placed this order specifically as a birthday gift. I ordered well in advance expecting it to arrive on time, only to find out just days before the occasion that it hadn’t even been dispatched.

Delays can happen, but the complete lack of proactive communication is what I find unacceptable. If there was a logistical issue, customers should have been informed instead of having to chase the company for an update.

A pet’s birthday may seem like a small occasion to some, but when you order something specifically for it and plan around the promised delivery date, this kind of service is incredibly disappointing.

I expected much better from SuperTails. Definitely not the experience I was hoping for, and I’ll never be placing another order with them.

I had a pleasant experience with supertails. I received fresh cat food and free samples too. This exact same order would have cost me a lot on other stores. Will be purchasing regularly from now. Delivery was quick and the items were packed very well

If your pet is in serious condition I think you must take a second opinion instead allowing them to proceed. I lost my pet which had food in the morning by himself and in the afternoon I lost them..
They had to remove urin from his blader and poop as he met with an accident.they did it with out giving anesthesia because he was crying whole the time.
Once after i posted they said they did give anesthesia.
It was my bad I lost him, because that day there was clinic open which we normally go to there was no xray. That's the reason we made our mind towards supertails for the first time. On the day one itself within 30 minutes we lost him.
After this recent incident in Bangalore I feel some of the doctors they don't feel the pain of pet parent. They always think of their pocket more than its health.
On the same day we took one more animal for treatment she isn't cured with medicine they prescribed. Now we are again planning to take her to our normal clinic.
I don't know about other branches Specially Brookfield supertails pls think once.
For normal vaccination may be they are okay, products in app we get it with good price but when it comes to life think 1000 times... It's been more than a month i couldn't come out of grief..
Only God and themself know what happened to my pet.

Placed order on 1st. Today is 7th. They cancelled my order and initiated refund without my knowledge. Also they lied about order delivery. Later said that it's going to be cancelled. Rude customer care executive. At the time of billing they talk Nice.

Provide best service and nice. Collection of product

Very disappointing experience with Supertails.

I ordered Oxbow Critical Care for my rabbit, a product that was genuinely important and time-sensitive for my pet.

The order was showing a delivery commitment by 10 PM on August 19. However, 10 PM passed and the product was still not delivered.

What made the situation even more frustrating was that even after 10 PM had passed, the Supertails website was still showing the order as “On Time”, despite the fact that the promised delivery time had already expired.

There was also no proper courier tracking information available on the website that I could use to see where my order actually was. As a customer, I was basically left waiting without knowing whether the product had even been dispatched or where it was.

This is particularly unacceptable when the product is for a sick/weak pet and cannot simply be treated like a normal non-urgent purchase.

The cancellation experience was even worse

I had two products in the same order and clearly told customer support during my first call that I wanted BOTH products cancelled.

However, only one product was cancelled.

I then had to make another call — even using another phone — to get the second product cancelled, despite the fact that I had already clearly requested cancellation of both products during the first call.

Why should a customer have to repeat the same cancellation request multiple times?

And after failing to deliver the products, I was told that although the product amount would be refunded, delivery/platform-related charges would not be refunded.

So essentially:

Product not delivered → customer has to arrange it elsewhere → customer has to make multiple calls to cancel → and even then some charges are apparently not refunded.

I had to urgently arrange the required product from another source because I could not keep waiting for Supertails.

I sincerely hope my rabbit does not suffer any serious consequences because of this delay. When you sell pet-care products, you should understand that some products are not simply “convenience purchases” — they can be urgently needed for an animal.

What is especially disappointing is that Supertails' own policies say customers should receive tracking information once an order is dispatched.

My experience was completely different: promised delivery time passed, the website continued showing “On Time,” there was no useful tracking information available to me, and cancellation required multiple calls.

I would strongly recommend pet parents not to depend on Supertails for urgent/critical pet-care products without keeping a backup option.

For ordinary pet shopping, maybe it works. But for something your pet urgently needs, I personally would not take the risk again.

Extremely poor delivery experience. Extremely frustrating cancellation process. Very poor customer experience.

There is a major scam going on with this company.. if you use the app and book appointment for the pet at the clinic, you have to pay 99rs to block the slot and the same is supposed to be deducted from the final bill at the clinic.. yesterday I had this experience at Kalyan Nagar Store, where the store had no knowledge about the 10% off which was supposed to be given and also they did not deduct the 99 rs .. called customer service but waiting for concerned team to call back.. ordered the prescription medicine which was supposed to come in 30 mins they send one and the second one is coming after 10 days .. simple ear cleaning liquid. Company also does not give Reciepts for payments made.. at

Multiple incident of non transparent billing/offers. Also so called freebies are substandard products. Which do not even meet website description. Customer support is pathetic and does not respond in the right spirit.

Delivery promises are not met.

Very good experience
Good customer service

Worst experience when you give bank offer pls stuck to it, I ordered from ur site boz icici additional offer I was suppose to get but while billing supertails just ignored that. Not acceptable
In free gift you should mention napkin not towel hope supertails knows the difference between both items, Towels are generally longer/larger, while napkins are usually square. Stop making fool to customer. Really disappointed 😞 with ur misleading information on billing n gift product. Worst worst

Worst ever experience 3rd time with supertails
Guys always check with them the send the product what they have not what you have ordered and later when u talk to customer care they just bluff extuly it's true online is fraud

Will never suggest supertails to anyone

Terrible service. I ordered a packet of dry dog food. It had worms crawling over. I contacted Supertails over phone, email, WhatsApp and the Supertails app. But no response or resolution. Uninstalling the app. Right now.

After placing the order, the delivery date is stated to be 6/7 days and after 3/4 days the order is cancelled giving different reasons. This business is being done fraudulently.

They are frauds. They delivered a big stock packet near the expiry date, when I asked to replace it as it’s supposed to be expired before the consumption, they denied it. They even accepted, according to their system details I was supposed to receive the product with next year’s expiry date and the one which I got is wrong. Even after accepting their fault, they said they can’t replace it, if it’s unopened we will return and refund the money back in 10-14 days (holding amount for two weeks) but if you order again, you will receive the same item. It’s like committing a fraud, accepting it and not being apologetic about it and dare to say they repeat it again. Frauds!!

If u r looking for something for ur pet...it's one stop solution...nice app

Be careful ordering from Supertails. They are using deceptive logistics practices. My order (ST311676612507) was marked as "Delivered" on 7-July-2026, but I never received it.The delivery driver called me multiple times because they couldn't find the location. Even after I gave exact apartment and flat details, they simply marked the order as delivered to clear their system without dropping off the package. No package was left with security or neighbours.This is a clear case of fake delivery updates. Customer support (Ticket 416220) has been unhelpful. If you need pet essentials urgently, do not trust their delivery tracking.