The Supplant Company レビュー 55

TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Fabulous shortbread cookies that are very delicious and very healthy for your digestive health and well being. Sweetened with natural sugars.

5つ星のうち3の評価

Solid product. In my opinion, too many calories for the size. Taste, fine. Sweetness, could be slightly greater, but overall fine. As a Chemist, love the concept of fiber-derived carbohydrates. For... もっと見る

企業が回答しました

5つ星のうち2の評価

Well in response to my earlier review they said they would send the product to the different address where I have relocated for the summer, but I still haven't received it! When I "preordered" this... もっと見る

企業が回答しました

5つ星のうち5の評価

Love the products. My new favorite cookies and chocolate. Would love to see even more products and gift sets. Also hope to see it on store shelves in the future. A bit confusing delivery. Was told the... もっと見る

企業情報

  1. 食品製造業者
  2. チョコレート ショップ
  3. クッキー店
  4. 食品メーカー
  5. 健康食品店

The Supplant Company について

当該企業による記述

Welcome to The Supplant Company's profile page! Visit our website Try our products


Our current food system isn't good for our health, nor for our planet. On top of that, many people cannot afford to eat healthily or do not have access to nutritious food.


Supplant is on a mission to solve this by building a better food system.


❤️ Healthier

♻️ Sustainable food

🌎 For the World

🌾 Made by upcycling crops


Supplant chocolate and Supplant shortbread are available from our online store, and at selected bakeries, shops and restaurants around the USA - with more products and locations to come in future!


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

55件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

A diabetics dream

First of all my order was sent to me very quickly. Kinda miss the ribbon tie on each bag. BUT as diabetic these cookies are a game changer. Most low glycemic products are filled with sugar alcohols which isn’t great. I hope to some day buy your product to bake on my own! Thanks again for a high quality product!

2023年10月25日
5つ星のうち5の評価

Love the products

Love the products. My new favorite cookies and chocolate. Would love to see even more products and gift sets. Also hope to see it on store shelves in the future. A bit confusing delivery. Was told the order was rejected by the carrier and then it arrived.

2023年9月28日
5つ星のうち5の評価

Replacement cookies

I ordered two packages of shortbread, one of which was past the Best Buy Date. I asked for a replacement and today I was pleasantly surprised when I received a replacement for both shortbread.

2023年8月1日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Maryeileen,
Thank you very much for your review. We're sorry your first package wasn't as expected, but glad we could make it up to you!

Thank you
Harriet @ The Supplant Company

5つ星のうち4の評価

They are excellent

They are excellent. I was not home when they were delivered. Only comment I have that just about every package that I removed from the box the top shortbread in the bag were broken in 2 and sometimes 3 pieces.

2023年6月26日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Sharon,

Thank you very much for your review! We're so glad you enjoyed your cookies, and we're sorry that some were broken. Our shortbread is perfectly baked for that crumbly texture, which can be tricky to send in the post, but we know they'll taste delicious all the same!

Thank you
Harriet @ The Supplant Company

5つ星のうち1の評価

Too many broken cookies

Your cookies are delicious but 5 of the 10 cookie packs had broken cookies. I cannot serve these cookies! You need to improve your shipping method.

2023年6月16日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Jane,
We're so sorry to hear that your cookies arrived broken. I'll raise this with our delivery team, but as our shortbread cookies are baked for that crumbly texture, this can happen quite easily. Glad to hear you enjoyed our cookies though, and I'd like to send you an email with a little 'thank you' gift for your feedback.
Thanks, Harriet @ The Supplant Company

5つ星のうち2の評価

Well in response to my earlier review…

Well in response to my earlier review they said they would send the product to the different address where I have relocated for the summer, but I still haven't received it! When I "preordered" this product 6 or 8 weeks ago I had no idea it would take so long for it to be delivered.

2023年5月14日
自発的なレビュー
The Supplant Company ロゴ

The Supplant Company からの回答

Dear Nancy,
Thank you for reaching out to The Supplant Company again. I will be emailing you personally to give you an update on your order.

Harriet @ The Supplant Company

5つ星のうち5の評価

Five stars for helpful communication

I wrote my first review & gave the company only one star, as I still had not received my order and thought it way too early for a review. However, I have since heard from the company several times. They listened to my criticisms and have already corrected the email and website issues. I am impressed and appreciative. I still don’t t have the products but they will be arriving in a day or too. And I’ll be happy to review them after I taste them! My interactions with Supplant so far have been very satisfactory and I look forward to the products. As an aside, it has been very gratifying to correspond with an actual human who responded to me so promptly. Five stars.

2023年5月5日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Linda,

I have checked on your order which included a pre-order for Supplant Grain & Stalk Pasta. Our pre-orders were set to start shipping on May 1st, so orders are going out this week. Your delivery will be with your shortly.

We're sorry that no one replied to your emails, please may you tell me which email address it was so I can look into this for you.

Thanks
Harriet from The Supplant Company

5つ星のうち1の評価

Where are my products?

2023年4月8日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Valerie,

I've checked your order and you have pre-ordered our Grain & Stalk Pasta. Your pre-order is nearly ready and expected to ship this week.

Thank you
Harriet at The Supplant Company.

5つ星のうち1の評価

its been 3 weeks and still has not shipped

I have yet to receive anything from your company. I wrote last week to ask for an update, and got nothing back. I would like to cancel.

2023年4月3日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Michelle,

I'm very sorry no one replied to your email. Please could you let me know which email address you wrote to. I have looked into your order which includes a pre-order for our Grain & Stalk pasta which is expected to ship next week (May 1st). Would you still like your order cancelled?

Thanks
Harriet.

5つ星のうち1の評価

I didn't receive my package

I didn't receive my package. I emailed your company and no response.

2023年4月8日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Linda,
I've looked into your order which includes our Grain & Stalk Pasta which is on pre-order. All orders including our Grain & Stalk Pasta are expected to ship from May 1st.
Thank you,
Harriet

5つ星のうち1の評価

Order still not shipped after 3 weeks

I was asked to give a review but my order hasn’t even shipped yet even though I placed it 3 weeks ago. Hopefully the products are better than their timing.

2023年4月7日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Lisa,
We've looked into your order which includes a pre-order for our Supplant Grain & Stalk Pasta which is expected to ship on May 1st, which is why you haven't received it yet.

Thank you
Harriet

5つ星のうち5の評価

Looking forward to trying this product.

Will look forward to reviewing once I receive.

2023年4月5日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Carol,
Your most recent order included our Grain & Stalk Pasta that is on pre-order and expected to ship on May 1st, which is why you haven't received your order yet. We hope you enjoy your order when it does arrive.
Thanks,
Harriet at The Supplant Company

5つ星のうち5の評価

Loved the short bread cookies

Loved the short bread cookies! Also the orange dark chocolate bar.

2023年4月4日
The Supplant Company ロゴ

The Supplant Company からの回答

Hi Sancho! We're so glad you love our shortbread cookies and orange dark chocolate bar!

Thank you for your review.

Harriet at The Supplant Company

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