Viator.com レビュー 7

The worse experience EVER. Do not work with this company!!!
I registered as a supplier, I contacted their chat team to avoid mistakes, I paid 29 EUR for my product listing after talking to their agents who guided me through the process. After I submitted my payment, They told me how I an not publish my event and they will not refund me the money.....I am consulting my lawyer to sue them. It is not about the money, but about cheating people. Do not work with them EVER!!

Booked a tour, they used a third party who lied and were unprofessional. I asked for a refund and was denied it due to scummy third party. I provided gps evidence and phone logs to prove I was there on time but was ignored completely. Do not ever buy a tour from this company, they just use third party and there no guarantee on the quality.

I just talked to a Viator agent since none of my tours were populating using their API feature with my booking system. He said this has been a known issue for a long time. They added a workaround for the issue but never told us as suppliers about it. So rather than fixing the problem, they keep collecting extremely high fees from us and do not even try top communicate with us about knows issues and said ways to fix them.

This company is the worst when it comes to having system that are easy to use and user friendly. The email support is non-existent in that they send you “canned” messages and do not actually read about your issue. The phone support agents are also useless. It seems they do have a quality control department or do they care to invest the money into this. All they want to do is collect their exorbitant fees from their suppliers with small businesses. They protect their booking customers but give their suppliers nothing. Worst booking company ever.

Nous avons réservé une excursion avec Viator pour Varsovie ‘Auschwitz-Birkenau’ prise en charge hôtel à 6am puis départ en train pour Cracovie et prise en charge pour l’excursion..
On nous demande si besoin, d’annuler 24h à l’avance sous peine de non remboursement ..la, le prestataire nous contacte la veille au soir pour nous annoncer que l’excursion est annulée ! Nous avons pris l’avion, réservé un hôtel pour voir ce site.. et là rien! Nous sommes venu de loin et pour très peu de temps pour rien ! Comment est ce possible !
Nous sommes furieux contre Viator et ne recommandons pas ce site même si le remboursement de la prestation a eu lieu..mais il devrait s’inquiéter de savoir si le prestataire est fiable, demander pourquoi celui ci ne peut pas faire la prestation et trouver une solution rapide pour le client !

Getting our account started as a supplier with Viator has been an absolute nightmare with a never ending list of technical issues on their side. Their support team really tries to help, but in the end every chat or call ends with "we'll have to escalate to another department, you'll get a response within 72 hours". When you do get a response, it's vague or off-topic, or it just opens the door to the next problem.
And then there are the little things, like how you get logged out without warning every hour or so. Or how they add little changes to your product without informing you about it.
It feels like Viator has suffocated itself with so many safety checks and protocols it can't function properly anymore.
If you are starting this journey with them, plan for a lot of patience and time. A lot.

There was a technical issue with my account setting. They made all the excuses but nothing got fixed for over days. This is the worst supplier service I ever had.
I don't recommend this platform for all suppliers.