Supplymatter レビュー 6

I have been a customer of Supply Matter since 2024 and genuinely like their products, which is why this review is disappointing to write.

Unfortunately, my last two orders have been a complete disaster.

For one order, the package was supposedly marked as delivered, but I never received it. Despite several follow-up emails and messages through the website, and Instagram, I received absolutely no response from after-sales support.

For my second order, the purchase was confirmed on May 4th, and as of this review (today May 21st), there are still no tracking details, shipping updates, or delivery. Again with no meaningful communication from the company despite multiple attempts to reach out.

The products themselves are great, but the lack of customer service and after-sales support has been extremely frustrating and falls well below reasonable expectations.

I truly hope Supply Matter improves their logistics, communication, and customer support process going forward.

I've been a Supply Matter subscriber since 2023 with over $370 spent across 14+ orders. I'm not someone who leaves reviews lightly. I'm writing this after exhausting every available option to resolve this quietly.

Here's what happened:

My last two REFRESH subscription shipments arrived as completely different scents, IMPRESSION and PRIORITY. I didn't catch it immediately because I still had product from my previous REFRESH tin. My daughter is actually the one who noticed when she said "daddy that doesn't smell like you."

On top of that, my subscription was locked at $28 for years. After I paused it, the price jumped to $34 with zero email notification of any change. Then my most recent order shipped as FUNCTION, again not REFRESH.

Here's what I've tried since March 28:

Website contact form: no response. Multiple emails to their published support addresses: no response. Instagram DM: no response. An escalation email sent by their own SMS support AI on April 12, with my follow-ups on April 16 and April 20: no response. A second escalation sent April 30 with me CC'd directly on the thread: no response after 48+ hours.

The only person who has ever communicated with me is Sarah, their SMS AI assistant. She's been genuinely helpful within her limits and is honestly the only reason I held off this long. But she has no authority to fix anything, and every escalation she's sent has been ignored by the actual team.

What I'm asking for is simple: 2 REFRESH replacement tins, my $28 rate restored, subscription locked to REFRESH-only, and order #35252 addressed. That's it. I was planning to be a lifelong customer.

If you're considering subscribing, just know that if anything goes wrong with your order, you may be completely on your own.

I will update this review immediately if Supply Matter makes this right.

BEWARE!!! You will consistently have women fall in love with you if you wear this cologne....

It sounds crazy to say it but Supply Matter has been responsible for helping me leave an incredible impression on my girlfriend, every time I wear it she goes craz.

My go-to scents are Instance and Impression, and she literally can't get enough. I'll put it on before I go to the gym, a cafe, a seminar, or just have it on at work, and the amount of compliments I get..just insane.

Supply Matter has 100% lived up to all the hype, and my GF fully approves too!!

Great scent at my fingertips. The product was exactly as advertised, I loved refresh and the other tins. The delivery was timely and the packaging was great. I travel a lot (>50 flights per year) and being able to keep in my pocket alongside my chapstick was greatly appreciated!

Utterly Disappointing Product and even worse customer service. I bought a scent to try and was very disappointed with it. Now I'm trying to return it (their policies have a clear 30 day refund option) but they DO NOT RESPOND! You can't even get a return shipping label until they review your RMA and approve which they don't even after multiple email reminders.