Discord レビュー 16

My Discord account was hacked. I immediately reached out to support within minutes, hoping we could minimize the damage, and recover my account. Provided them with all information a support agent could wish for to identify me as the account's owner, even though it should be CRYSTAL CLEAR even with no information when my account was suddenly logged in from India, instead of the regular IP address in Europe that its connecting from, for years and years. I initially got an automated reply saying that "my case was escalated to someone who could take a closer look". Well its been days and I haven't gotten a single response from a human yet. They got into the ticket and update something on their end one time a day, to keep their support SLA or something, as the ticket always show "most recent activity" within 24 hours, but still no replies in all of those days. This is insanely unprofessional and I will not be using Discord ever again.

Is just a bot that copy pastes message that doesn't deal with the issue and closes ticket.

If you insist the bot tells you it "passed the ticket to someone" but it remains weeks without reply then closed...

my account was hacked. I submitted a support ticket, providing everything that was needed to be helped. they got back to me saying they would find a “new investigator who had experience with hacked accounts”. it’s been almost 3 weeks since that email. i’ve sent 2 follow up emails with no response. i’m deleting discord forever. support is crap and they never care. I see that now.

Their support is an absolute joke, making you wait weeks and using same ai slop replies and never helping you fix an issue which other platforms fixed for me within hours of reporting. Then they close tickets and mark them as solved without giving you any explanation, just vague "we cant offer you any help oe details at the moment". Total joke of a company

I don't need AI support, I need empathetic human support. It is terrifying to be hacked on this platform and have someone start acting as you, spamming friends and unblocking the account that infected you right before your eyes. The hacker demanded $500 after showing me a list of my emails and passwords, images of my account offering to sell porn, etc. I refused, reported the offending account's threats, and thought that was the end of it once I'd kicked out their remote login, changed passwords, and wiped my PC. Not so! Discord disabled my account. Because it is disabled, I cannot use SMS verification to remove it, the only option I used prior to this event. I was told I needed to login to appeal being disabled, but I cannot begin the appeal process without being able to login. It's a chicken-and-egg problem that needs compassionate human intervention.

Hackers are now using AI to read the messages of hacked accounts and respond as them to other people on their friend's list. They establish trust and then pounce. It is humiliating and traumatic.

Do not pay this platform for Nitro until they improve Support and moderation!

I had a great experience with the discord support team. I looked at the reviews and was shocked to see the bad reviews. The support I got was great. The only issue was finding an actual person to talk to because I could mostly see the frequently asked questions.

Discord customer service is the worst i have ever known they simply do not answer the questions.
IM sure its an AI BOT.
Total waste of time, stupidity at the highest level. so frustrating, would love to meet them and show them what i think of them :(

When my hotmail got hacked and Microsoft decide to "delete" it my discord account now its stuck with my old hotmail forever,i cannot change it because it ask me for email verification, email that its deleted and i cannot acces anymore, Discord support will not care about email changes, they well say to you "Make a new account", a Client support were they cant change the email via support its not a good support

My experience with Support Im gonna give it Zero. Nelly this Zero is specifically for you

I have submitted ticket 64043526 and 64004101. I have attached multiple screenshots explaining the situation and covering in substantial detail that I discovered over time that my email address was originally compromised which led to the account being logged out of discord.

The account is Vega Saturn, user id is Vega#7678. Your "bot" tells me to just "try the forgot password link" as if I havent already done so. I explained that the account has been most likely hacked. Every time I enter the email address or phone number it says neither exists on my account. Your bot says "if the process above does not work reply using your email address"

Your email response is "We appreciate you reaching out! We're unable to review email submissions via support@discordapp/ support@discord

We're currently only accepting submissions through our Support form. If you would like to contact Discord Customer Support, you can do so through this link: (basically back to discord support)

You are a disgusting service, im convinced ever since you've been acquired by Microsoft you don't actually have staff there managing service because its all AI nonsense. I reach out to your messenger team and they basically don't give a shit either because theyre just a social team. So who does? How are multiple people on this platform locked out of accounts and servers and you guys just let it slide?

I asked numerous times to be contacted, to verify my info or I'd to get this sorted. Im sent straight back into the same loop over and over

Dont bother contacting real people on Facebook, they claim they're the social team and can't help but somehow they have access to your support tickets and say they can't disclose information based on what was being asked on the tickets. Completely misunderstood that I wasn't asking for my login information, I stated my login information has been changed and im trying to reset and they can't provide a clear answer or solution of helping even when they have the resources and access to look into it. Completely lazy to be honest.

Today tried to edit my subscription due to the incoming changes regarding needing to upload a government ID to use the app. DATA BREACH 4 months ago, nothing reported as to how they increased their security, and they wanna give me a run-around with pre-scripted bot emails about how I cant cancel my subscription when its all about THE DATA BREACH.

The support site seems to be mostly run by AI chatbots and very little supporting seems to be done. Constantly get stuck in loops with AI trying to ask simple questions like "what is the process to do x". If something happens to your support account, they do not even have an account recovery process.

Discord is useless....proplems unsolved for years

modderating is low , security suck , low efford on helping members

You can get your account disabled due to some absurd accusations, and Discord Support will always respond with AI bots, with no way to reach a real human.

i had trouble witth this company the costumer support dosen't help