The documents were delivered fast. Everything was handled professionally and I didnât feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
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The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and th... ãã£ãšèŠã
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Support Pets, assisted with my renewal ESA paper work. I missed the letter from Support Pets with the questionaire the doctor needed to renew my dog as an ESA letter dog. Support Pets is customer or... ãã£ãšèŠã
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Support pets makes it easy to renew your esa. Wish it didn't cost so much, however. Thats why i almost let it expire this time. But having my girl with me truely reduces my stress in different envirom... ãã£ãšèŠã
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We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
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78 SW 7th St, 33130, Miami, ç±³åœ
- 855-700-7387
- info@supportpets.com
- supportpets.com
4.6
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All the help from customer service
All the help from customer service
2026幎4æ14æ¥
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Issues with the app in beginning
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
2026幎4æ11æ¥
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Support Pets ããã®åç
Thank you for your feedback! Weâre sorry to hear you experienced issues with the app at the beginning.
We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and weâll be happy to help complete everything smoothly.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Do Not Trust
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval."
The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
2026幎4æ6æ¥
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It was quick.
2026幎4æ14æ¥
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Support Pets ããã®åç
It is a pleasure to assist you, Kenydi.
Thanks for your review and support!
Fast response
They gave us everything we needed to be able to keep our dog when we moved.
2026幎4æ1æ¥
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Support Pets ããã®åç
Thank you, Christy! Weâre so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA
Count on us
I am grateful for how easy the processâŠ
I am grateful for how easy the process wasâthey made everything much easier for me. Thank you.
2026幎4æ11æ¥
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Support Pets ããã®åç
Thank you for your feedback, Belinda! Weâre happy to hear the process was easy and made things smoother for you. That's what we strive for!
Thanks for trusting and choosing us
Quick easy and very informative
Quick easy and very informative
2026幎4æ10æ¥
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Support Pets ããã®åç
Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!
Always a good customer serviceâŠ
Always a good customer service experience
2026幎4æ13æ¥
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Support Pets ããã®åç
It is a pleasure to serve, Denise!
Thank you so much for your review and support
Fast response and great service
Fast response and great service
2026幎4æ9æ¥
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Support Pets ããã®åç
Thank you, Jordan! Weâre glad you experienced fast responses and great service. We appreciate your support!
Quick and easy
Quick and easy process to get my dog submits as an ESA
2026幎4æ9æ¥
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Support Pets ããã®åç
It is a pleasure to assist, Autumn! Enjoy the best times with your ESA
Thanks for trusting and choosing us
Support Pets ããã®åç
Thank you, Gloria! Weâre glad you found everything easy to navigate and that our team responded quickly. Count on us!
The documents were delivered fast
The documents were delivered fast. Everything was handled professionally and I didnât feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
2026幎4æ9æ¥
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Support Pets ããã®åç
Thank you, Kim! Weâre glad everything was handled professionally and that you felt comfortable throughout the process. We appreciate your trust!
Made getting my ESA letter very easy
2026幎4æ10æ¥
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Support Pets ããã®åç
Thank you, Meghan! Weâre happy to hear getting your ESA letter was easy. We aim for an easy, fast and safe process
Count on us
Support Pets ããã®åç
We are glad to hear that, Rose! We truly appreciate your support and are glad youâre happy with your experience.
Very fast and easy
Very fast and easy! Although there are alot of upsells
2026幎4æ9æ¥
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Support Pets ããã®åç
Thank you for your feedback! Weâre glad to hear the process was fast and easy for you.
We understand your pointâthose additional offers are completely optional, and are there to give flexibility so you can choose only what you need. We appreciate your input and will keep working to improve the experience.
Everything was seamless
Everything was seamless, easy and the live chat was quick and efficient. Thanks for what you do!
2026幎4æ6æ¥
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Support Pets ããã®åç
Thank you for your kind words! Weâre glad everything felt smooth and that our live chat team could assist you quickly. We appreciate your feedback and support
Support Pets ããã®åç
It is a pleasure to assist in a easy, fast and safe way, Turhan!
Enjoy every second with your ESA
Thanks for trusting and choosing us
Support Pets ããã®åç
¡Muchas gracias por tu comentario! Nos alegra saber que estás contenta con nuestros servicios para ti y tu ESA. Si alguna vez necesitas ayuda, estaremos encantados de asistirte.
Company is a scam and violated ESA regulations.
Company is a scam. ESA paper work is free from your doctor while Support Pets charge and have you do an online question/form with NEVER TALKING TO A DR!!! Emotional Support Animals (ESAs) are regulated by the government, and require a consultationâeither in-person, over the phone, or via videoâwith a licensed mental health professional (LMHP) or healthcare provider while SUPPORT PETS DOESNT OFFER ANY OF THAT!!! I did chat support they said landlords can have different standards for ESA requirements, they dont do 1 on 1 and i did a form to see and they approved me for a letter without ever talking to a dr which is illegal and my letter from support pets can 100% rejected if verified because they are a scam company and i have all the screen shots from their chat and the rejection. Since they wanna respond and say its legal for an online assessment using their own words a simple google search shows its illegal. "No, a simple online assessment/questionnaire alone is not a legally valid ESA approval. A legally recognized Emotional Support Animal (ESA) letter requires a real evaluation by a licensed mental health professional (LMHP). While you can use online, remote services to connect with a professional, a mere "assessment" without a personalized consultation (verbal or video call) is a scam."...Support pets is a scam company and anyone who googles the legality of their business can see for themselves that its all illegal and a scam. Yall scammed the wrong person who knows the laws now from researching and calling on laws to verify. They also said i live call or meeting isnt always needed it a 10 second "do I need to verbally meet with mr for a legally valid esa pet letter" and it'll tell you yes. This company is clearly a scam ran about idiots. Also they say landlords can have their own esa standards...ESA animals are regulated by the government not per landlords under FHA and ADA.....they know literally nothing about what they speak.
2026幎4æ6æ¥
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Support Pets ããã®åç
Thank you for your feedback.
We take claims like this very seriously. However, after a thorough review, we were unable to locate any account, order, or communication associated with the email or information provided. This means we cannot verify that you have used our service.
We would also like to clarify an important point regarding ESA documentation. Emotional Support Animal evaluations can and is legally conducted through online assessments by licensed healthcare professionals. A live phone or video call is not required in every case, as long as the evaluation meets applicable guidelines and is performed by a qualified provider. This is a widely accepted and legitimate process used across the industry and that's exactly what we do.
Our service connects individuals with licensed professionals who review each case through a structured assessment before any documentation is issued. This process has helped thousands of individuals nationwide, which is reflected in the consistent positive feedback across multiple platforms.
We understand that some housing providers may apply their own verification steps or additional requirements, which can sometimes lead to confusion, but this does not invalidate the legitimacy of properly issued ESA documentation.
If you believe there has been a misunderstanding or if your order was placed under a different email, we encourage you to contact our support team so we can review your case and assist you directly.
Count on us
Support Pets ããã®åç
That's our goal! A fast, easy and safe service to assist those in need.
Thank you so much for your review and support
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