Surecredit レビュー 171

Surecredit からの回答

1日前

We’re sorry to hear about your experience, we understand how frustrating this must feel.

When you registered with SureCredit, your account started with a 7-day free trial, after which the subscription renews at $39.95/month unless cancelled. There is also a $1 upfront charge used for bank account verification during sign-up. These details are outlined in our terms and conditions, which you can review here: https://surecredit.io/terms

We definitely want to help sort this out for you as quickly as possible. Please get in touch with our support team at hello@surecredit.co.uk so we can locate your account, assist with cancellation, and address any billing concerns right away.

Surecredit からの回答

2日前に更新

We're sorry to read your review James.

This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.

Please note that an account cannot be created without going through this sign-up process, so it would not be possible for a membership to exist without registration being completed.

SureCredit is a credit education service that provides access to your TransUnion credit report, credit score monitoring, alerts, and additional tools such as affordability calculators and personalised insights. We are not a lender, but an online loan broker.

You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.

Surecredit からの回答

4日前

We’re sorry to read your review and hear about your experience.

The charge you’re referring to indicates that a 14-day free trial was activated on our website, during which payment details are required to set up the account. Throughout the sign-up process, key information, including the monthly membership fee of £24.95 following the trial period is clearly presented, and acceptance of our terms and conditions is required to proceed. A confirmation email is also sent after sign-up, outlining the trial details.

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. Our platform provides access to your TransUnion credit report, credit score monitoring, alerts, dark web monitoring, and a range of tools such as affordability calculators, score simulators, and personalised financial insights. We also want to clarify that we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.

Memberships can be cancelled at any time during the trial period without charge. If you would like assistance reviewing or cancelling your account, please contact us on 0330 335 8509 or email hello@surecredit.co.uk, and our team will be happy to help.

Surecredit からの回答

5日前

We're sorry to read your review.

SureCredit is a credit education service, not a lender or credit card provider. We do not offer loans or credit directly. When you register, you are signing up for a 14-day free trial of our membership, which is clearly shown during the sign-up process and confirmed in your welcome email.

After the free trial, the membership continues at £24.95 per month unless cancelled. You can cancel at any time during the trial period to avoid any charge, and our support team is always available to help with this.

We’re sorry to hear you didn’t feel this was clear and would like to look into your account and assist further if needed. Please contact us at 0330 335 8509 or hello@surecredit.co.uk so we can review this with you directly.

Surecredit からの回答

5日前

We’re sorry to hear you feel this way after reading other reviews.

We understand how important it is to feel confident and fully informed before signing up for any service. Our membership includes a 14-day free trial, and all pricing and cancellation details are shown during registration and confirmed in a follow-up email, including how to cancel at any time within the trial period to avoid any charges.

We absolutely don’t want anyone to feel misled. If you have any questions about how the service works or would like us to review anything with you, our support team is here to help at 0330 335 8509 or hello@surecredit.co.uk.

Surecredit からの回答

5日前

We’re sorry to hear about your experience and that the charge was unexpected.

Our service operates on a 14-day free trial, after which a monthly subscription fee of £24.95 applies unless cancelled. This information is presented during the sign-up process, alongside our Terms & Conditions, which you confirm before completing registration. We also send a welcome email outlining the trial period and account details.

That said, we understand your concerns and would like the opportunity to look into this further for you. If you believe you were charged in error or would like help reviewing your account, please contact our support team at 0330 335 8509 or hello@surecredit.co.uk, and we’ll be happy to assist and resolve this for you.

Surecredit からの回答

2026年4月10日

We're sorry to read your review Robert.

This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.

SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.

You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.

Surecredit からの回答

2026年4月8日

We’re sorry to hear how strongly you feel about this situation and understand how frustrating unexpected payment attempts can be.

We want to reassure you that SureCredit is not a scam. Any charges or attempted payments are the result of a subscription that was set up through our website, where payment details are entered and terms -including any applicable fees are clearly outlined and agreed to before completion.

That said, we take concerns like yours very seriously and would like to help resolve this as quickly as possible. If payments are still being attempted, it may indicate that the membership has not yet been fully cancelled.

We strongly encourage you to contact our support team so we can locate your account and ensure it is cancelled immediately, as well as review any billing concerns. You can reach us on 0330 335 8509 or by email at hello@surecredit.co.uk, and we’ll prioritise this for you.

We also understand that there are other services available, such as ClearScore, and customers are always free to choose what works best for them. Our service is designed to offer additional tools and features that some customers find valuable, but we respect that it may not be right for everyone.

Please get in touch so we can put a stop to any further attempts and assist you further.

Surecredit からの回答

2026年4月8日

We’re really sorry to hear this, especially at the start of your weekend.

We completely understand how concerning it is to see a charge you don’t recognise. In most cases, this relates to a free trial sign-up completed on our website, where payment details are entered and a subscription begins after the trial period ends. However, we appreciate that this may not always be clear and can feel unexpected.

SureCredit is a credit monitoring and education service, and we take situations like this very seriously. We’d really like the opportunity to investigate this for you and resolve it as quickly as possible.

Before taking further steps with your bank, please contact our support team on hello@surecredit.co.uk with your details. We can check your account, explain the charge, and ensure any active subscription is cancelled immediately. If there’s been any misunderstanding, we’ll do our best to put things right.

Surecredit からの回答

2026年4月8日

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’d like to clarify that the charge relates to a 14-day free trial that was selected during the sign-up process on our website. As part of this, payment details are entered and the terms including the monthly fee of £24.95 after the trial period are clearly outlined and require confirmation before proceeding. A follow-up email is also sent, which explains the trial, the upcoming charge, and how to cancel if you decide the service isn’t for you.

That said, we understand that this may not have been your expectation, and we’re sorry for any frustration this has caused.

SureCredit is designed to help customers better understand and manage their credit profile. Our service includes access to your TransUnion credit report, credit score tracking, alerts, dark web monitoring, and a range of tools such as affordability calculators and personalised financial insights. We’d also like to clarify that we are not a lender, but a broker, and cannot guarantee loan approval.

Customers are able to cancel at any time during the trial period without charge, and we aim to make this process as straightforward as possible.

If you would like us to take another look at your case or assist further, please don’t hesitate to contact our support team on 0330 335 8509 or via email at hello@surecredit.co.uk. We’d be happy to help.

Surecredit からの回答

2026年4月2日

We’re sorry to hear about your experience and understand how frustrating this situation must feel.

We would also like to clarify that we do not make outbound phone calls, so we cannot account for the call you described.

Unfortunately, we’re unable to locate your account using the details provided in your Trustpilot review. To help us investigate this properly and resolve things as quickly as possible, please contact us at hello@surecredit.co.uk

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. Through our platform, users can access their TransUnion credit report, monitor their credit score, receive alerts, and benefit from features such as dark web monitoring, affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights. We are not a lender, we operate as an online loan broker and cannot guarantee loan approval.

Our service terms, including the 14-day free trial followed by a £24.95 monthly membership fee, are clearly presented during the sign-up process. To activate the trial, customers must complete a 3D Secure bank authentication step, which is designed to ensure full awareness of the service and any associated charges. A welcome email with login details is also sent upon registration.

If a membership is cancelled within the 14-day trial period, no charge is applied. We also provide clear cancellation instructions in our communications, and our support team responds to all enquiries as quickly as possible, typically within two working days.

We take feedback seriously and would appreciate the opportunity to look into this for you and reach a resolution. Please do get in touch so we can assist further.

Surecredit からの回答

2026年3月31日

We’re sorry to hear about your experience and understand your concerns.

Unfortunately, we’re unable to locate your account based on the details provided in your Trustpilot review. Please contact us at hello@surecredit.co.uk, and we’ll investigate this for you as a priority and work to resolve any issues as quickly as possible.

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. Through our platform, users can access their TransUnion credit report, monitor their credit score, receive alerts, and benefit from features such as dark web monitoring, affordability tools, loan calculators, score simulators, and personalised financial insights. We are not a lender; we operate as an online loan broker and cannot guarantee loan approval.

We want to reassure you that our service terms, including the 14-day free trial and the subsequent £24.95 monthly subscription are clearly presented during the sign-up process. Customers are also required to complete a 3D Secure bank verification step before activating the trial, ensuring awareness of the subscription. A welcome email with login details is sent immediately after registration.

We never intend to mislead our customers and aim to be as transparent as possible. Customers who cancel within the 14-day trial period are not charged, and we provide clear guidance on how to cancel via email and our support materials. Our team responds to all enquiries as quickly as possible, typically within two working days.

We’d really appreciate the opportunity to look into this for you and make things right

Surecredit からの回答

2026年3月26日

We’re sorry to read your review, Adam.

The charge you’re referring to relates to a 14-day free trial that was activated on our website, where payment details were entered and the terms and conditions, including the £24.95 monthly fee after the trial period, were clearly outlined and accepted during sign-up. Following this, a confirmation email was sent which detailed the trial period, the date of the first payment, and included a direct link to the cancellation section.

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. This includes access to your TransUnion credit report, credit score monitoring, alerts, dark web monitoring, affordability tools, loan calculators, score simulators, and personalised financial insights. We’d also like to clarify that we are not a lender; we operate as an online loan broker and cannot guarantee loan approval.

You can cancel your membership at any time during the trial period without charge. If you would like us to look into your account or assist further, please contact us on 0330 335 8509 or email hello@surecredit.co.uk, and our team will be happy to help.

Surecredit からの回答

2026年3月23日

We’re sorry to read your review, Sarah.

We take allegations like this very seriously, and we’d like to reassure you that we do not operate fraudulently or take payments without authorisation. Unfortunately, we’re unable to locate an account using the details provided in your review, so we’re unable to investigate this specific case further at this stage.

Please contact us directly at hello@surecredit.co.uk
with any additional information (such as the email address or details you may have used), and we will prioritise your case and work to resolve this as quickly as possible.

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. During the sign-up process, customers are clearly presented with the terms of the service, including the 14-day free trial followed by a £24.95 monthly subscription. To activate the trial, a 3D Secure verification with your bank is required, ensuring full awareness and authorisation of the service. A welcome email with login details is also sent upon successful registration.

If a membership is cancelled within the 14-day trial period, no charges are applied. We also respond to all enquiries promptly, with an initial auto-response providing FAQs and cancellation guidance, followed by a response from our support team within two working days.

We’d appreciate the opportunity to look into this for you and resolve any concerns, so please do get in touch directly.

Surecredit からの回答

2026年3月24日 に更新

We’re sorry to read your review, Daniel.

Unfortunately, we’re unable to locate an account using the details provided in your Trustpilot review. To help us investigate and resolve this as quickly as possible, please contact us directly at hello@surecredit.co.uk with any additional information (such as the email address you may have used), and we’ll be happy to assist.

If you have been charged by us, this indicates that a sign-up has been completed and an account has been created. We’d like to help get this resolved for you as quickly as possible. Please contact our support team so we can locate your account, ensure it is closed, and make sure no further subscription fees are charged.

SureCredit is a credit education service designed to help customers better understand and manage their credit profile. Through our platform, users can access their TransUnion credit report, monitor their credit score, receive alerts, and benefit from features such as dark web monitoring, affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights. Please note, we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.

Our service terms, including the 14-day free trial followed by a £24.95 monthly subscription, are clearly presented during sign-up. All customers are required to complete a 3D Secure verification with their bank before any trial begins, ensuring full awareness of the service. A welcome email with login details is also sent upon successful registration.

If a membership is cancelled within the 14-day trial period, no charges are applied. We respond to all enquiries as quickly as possible, with an initial auto-response that includes helpful FAQs and cancellation instructions, followed by a response from our support team within two working days.

We’d really like to get to the bottom of this for you, so please do reach out directly.

Surecredit からの回答

2026年3月17日

We’re sorry to read your review, Vicky.

We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.

Surecredit からの回答

2026年3月6日

We're sorry to read your review.

This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.

SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.

You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.

Surecredit からの回答

2026年3月2日

We're sorry to read your review. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.

SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.

Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.

We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.

Surecredit からの回答

2026年2月24日

We’re sorry to read your review.

We did respond to your emails but were unable to locate an account using the details provided and requested further information to investigate. Unfortunately, we did not receive the required details to proceed.

Please note that cancellation cannot be completed via text message.

You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.

Surecredit からの回答

2026年2月23日

We're sorry to read your review.

Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.

SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.

Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.

Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.