Just a really positive experience. I was looking to sustain the weight loss I had achieved and started following him on Facebook. Had a brief text chat with Alex and he kindly forwarded me some links... ãã£ãšèŠã
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Joining Sustainable change was the best decision I have ever made. I have tried many different diet plans over the years but this is by far the best. Having your own personal coach means that I am see... ãã£ãšèŠã
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I was in a rut, doing what I thought was best in terms of exercise and diet but not making any progress. I invested in the 12 week programme and immediately felt connected to a team who cared and a wi... ãã£ãšèŠã
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I was given a couple of free courses to set me on my way, ð. The structure was great, not too intense but still impactful. Alex is a great speaker. The additional videos from several specialists we... ãã£ãšèŠã
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So much more than "just another diet club"
In September 2024 having seen one of Alex's posts on Facebook I decided to join sustainable change. I was 2 months away from my 59th birthday and spinal surgery but made the decision to invest in myself. my physical and mental wellbeing and turn my back on the diet rollercoaster I'd been on for over 40 years.
Is it a cheap programme? No, but paying for diet clubs over the past 40 years has cost a small fortune and had left me heavier than ever.
Have I regretted my decision ? No. I have had access to mental wellbeing coaches, a physio to advice on the correct exercises for me, an extensive support network and most importantly a fantastic coach who has been by my side all the way with phone calls, messages, support, advice and guidance.
The results speak for themselves.... I am now 23 kilos lighter, have lost a total of 125 cm but more importantly I have a healthy relationship with food and have learnt how to love and accept myself for who I am.

Sustainablechange ããã®åç
I am only starting my journey with AlexâŠ
I am only starting my journey with Alex and his company yet everything I perceived from all the free information I have been sent is very achievable and is given with my goals in mind to future proof my health fitness and weight loss. A big thanks to Alex and team I can do this with baby steps and guidance. A big thank you.

Sustainablechange ããã®åç
Helpful and understanding
Alex was very empathetic and not pushy at all. He provided numerous free resources which were really helpful and encouraged me that making a small change every day really does add up. Feeling more hopeful that I can make a positive and lasting change to my health.

Sustainablechange ããã®åç

Sustainablechange ããã®åç
Friendly advice
I got so much help and advice lots of links and all free

Sustainablechange ããã®åç
Fantastic advice
Fantastic advice, plenty of information and tios shared looking forward to reaping the rewards. Thanks again

Sustainablechange ããã®åç
A caring and compassionate organisation
Iâve been with SC for just over a year now and am lighter and have lost cms which is what I joined for. What I didnât realise Iâd also get was a supportive community including a wonderful personal coach who truly keeps me on track and access to reliable information, live coaching sessions and helpful book recommendations. The SC team are all truly lovely people and genuinely care for each person on the program. This is an organisation that will help you lose weight but has so much added value.

Sustainablechange ããã®åç
Being held accountable for my actions is a true gift
It was a challenge to invest in the help and support offered to me by Sustainable Change initially because I had almost given up on finding the kind of support I knew I wanted. I had previously lost over 7 stone with the help of 2 very well-known nationally available weight loss organisations. I hadnât enjoyed it at all but instead had felt judged and that I had failed because Iâd allowed myself to get so fat. I knew I needed to lose more weight- a consultant at my local hospital had told me I should really lose half my then body weight. However, I was afraid to return to either of those organisations because neither of them had helped me to understand WHY I had such a problematic relationship with food or to overcome and change it. If I failed to lose weight one week no one held me accountable. Instead I was told to âstart again tomorrowâ giving me permission to go home, stuff my face with sugary cakes and chocolate, feel dreadful and ashamed and start again the next morning. So I was looking for something else which is why Alex Neilan turned up on my Facebook feed.
Initially I turned down the invitation to find out more however when I inherited some money very unexpectedly I decided to invest in the 12 week programme they offered mainly because I thought having a coach to help me to be accountable for my actions would be a good idea.
It has been. I have finally found out why I have used food as the main source of comfort and reassurance for so many years and have begun to really tackle that. Finding sustainable solutions to my general tendency to dislike exercising has been another revelation. I now really enjoy walking briskly every day and feel off kilter of if I donât do it.
Iâve read that some people find the amount of information theyâre given at the beginning is overwhelming however I just saw that as being offered lots of different approaches. It isnât a âone size fits allâ approach which I really liked. Iâve particularly enjoyed the reading list and the support of my superb coach Michelle. Iâve also been able to access some help with my emotionally stuck feelings about moving at all and been able to completely change my relationship with sleep. I used to take hours to relax enough to sleep. Now however if I even sit on my bed Iâm nodding off almost immediately.
Iâm so grateful to Alex and his team of professionals who provide a truely 360degree service. With their help I am learning how to not need their help in the future.

Sustainablechange ããã®åç
Alex was absolutely fantastic
Alex was absolutely fantastic, kept in contact sent me so many free links, he is brilliant with knowledge and advice THANK YOU I recommend anyone who wants to lose wait to get in contact with him, I havenât paid anything for his services

Sustainablechange ããã®åç
Sustainable Change
I was dubious of the advert at first so did some background checks and it was genuine. I started watching the morning lives which Alex does every morning, Mon - Fri giving away so much information and help sheets for free. This isnât a fad diet, itâs a sustainable plan for you to lose weight and be able to maintain your goal weight whilst still eating foods you enjoy, albeit a healthier version. Scarlett has been amazing and always kind and supportive, as well as giving a quick response to any questions I may have. A wonderful supportive company that has ladies best interests at the heart of everything they do.

Sustainablechange ããã®åç
Avoid
I do not know how this company knew my name and phone number. However they sent me a message asking if I would answer questions. I replied with no. They then absolutely hounded me sending the same question over and over. In the end I had to block them. I have never used this company and after being hounded like this would never use them. Please avoid as nobody should ever be intimidated and harassed to use a service.
Just amazing!!!
Hi, I reached out to sustainable weight loss, nearly a week ago, having got back in touch, and a lot of messaging ,they couldn't have been more helpful!!!.
They have been so approachable, quick to reply, and point me in the right direction to start my Own weight loss journey.
They have given me, for FREE !!!!! lots of resources and time, that I could use myself at home, which has been amazing, so so grateful.
Would highly recommend them!!!

Sustainablechange ããã®åç
Fab programme
Fab programme, have personalised help and a dedicated coach. My coach Rab speaks to me daily, with help, encouragement and any changes to the programme I need. Alex is very motivational and all the professionals are brilliant and full of helpful and useful knowledge. Highly recommmend this programme.

Sustainablechange ããã®åç
I came across this by accident onâŠ
I came across this by accident on Facebook and was very sceptical about it being free but after checking it out I can totally say it makes you think about everything not just food, it helps you understand everything in your day to day life that makes you think about food and how to change your mindset around it all. I encourage everyone who struggles with food to look into this.

Sustainablechange ããã®åç
I have only recently signed up to thisâŠ
I have only recently signed up to this facebook group and the free program of videos and cheat sheets have been very helpful.
The tips on eating out have already been put into practice

Sustainablechange ããã®åç
Beware!
Be very wary of signing up. My wife (66 years old) joined last year at £2000 for life. She has lost weight and enjoys it. Her trainer is rarely available though and the daily live workouts are now once a week. After a few weeks I overheard a call from Alex Neilan and that included- you dont have to include your husband - it's your body and your money -. I found out he had talked her into giving him another £3000 for the platinum course! I got her to call him back next day to get her money back where he explained there are no refunds as when you electronically signed up you waive your rights to the 14 day cooling off period. At the same time he talked her out of another £600!
Alex Neilan does deliver for £2000. Just beware the follow up hard sell.
My wife keeps up her diet and exercise regime but rarely uses her 'platinum' course.
Look at lots if reviews.
MY BIGGEST WIN WITH SUSTAINABLE CHANGE
My life has changed dramatically since I joined Sustainable Change. Headed by Alex Neilsden and his cracking team of professionals, Iâve been able to lose 14kg since August, guided by my very knowledgeable coach Gavin Gilsenan. As part of joining SC you are given a coach who checks in with you 2-3 times a week, more if you need it, and guides you through anything that comes up when losing weight. Gavinâs expert knowledge and belief in me has seen me through a back, knee and ankle issue since I started in August. All at different times of course, but thatâs when I have tended to give up and give in. I was Queen Couch Potato when I started, now Iâm walking the dog outside for long walks and looking forward to getting outside to walk more, itâs catching! Iâm excited for my life again and canât wait for summer when I can really enjoy the Spring & summer without giving excuses why I canât join in with walks or other fun outside activities. Iâve achieved (for me) the impossible. Iâm mobile and confident again. My outlook on life was good but in denial and inside I thought this is it, I will be overweight & 70, this is my life now. Not true! Your health matters and at SC itâs not just about the scales, itâs the non-scale victories that matter more, cheered on by Gavin G and Alex N, I feel I can achieve more to truly enhance my health to better serve my family and six grandchildren. If youâre on the fence about doing this, take it from me, youâll never look back. Thereâs a new you just waiting to emerge! If you do, ask for Gavin, heâs da best!
Elaine Sadler ð

Sustainablechange ããã®åç
I joined in January when veryâŠ
I joined in January when very vulnerable I never researched it just been diagnosed with liver damage none repairable . First off all the say itâs free . But when you get the call from Alex they ask for 1,200.00 I had no support once I joined got cheap bunch flowers and diary from them . Would not let me cancel I text Claire told her on 3 rd Feb say was dropping they took other 550.00 spoke to Davinaâs she says wonât refund but think my self lucky I have got life time membership . Never joined no Facebook group so was no support at all I checked in with Andy my coach which I can say only positive thing he was so helpful .PLEASE AVOID THIS COMPANY AT ALL COST THEY ARE A CON COMPANY I WISH NEVER GOT INVOLVED ONCE YOU SIGN CONTRACT YOU TIED IN . Alex is only after you money . Horrible company .
I discovered this website just today onâŠ
I discovered this website just today on Facebook and subsequently spoke at length to Alex about what was hindering my weight loss. I found him to be extremely supportive & approachable & I am looking forward to discovering more about what Sustainable Change can offer me

Sustainablechange ããã®åç
PLEASE DO NOT USE THIS COMPANY
Further to my previous review I thought I would share the response from Sustainable Change regarding my refund request. They have offered me £300 refund for the £1400 + I have paid them for something that I do not know use do not like and certainly will not be wanting anything further from them.
Dear Jane,
Thank you for speaking with me this week. I understand the difficulties you have been facing recently, including your health challenges and frustrations with the program. I am sorry to hear you have been unwell.
To confirm the outcome of our call:
You are unhappy that we will not process a refund for the Sustainable Change programme which you joined in October 2025. In line with the agreement you signed, you cannot request a refund because the services start immediately upon sign up. As I mentioned on our call, you have spent time reviewing the agreement as per the screenshots attached. I have attached a copy of your signed agreement.
You also mentioned you had not been using the programme which I acknowledge based on the last date you logged into your app; please see the attached screenshots. However, this does not negate that we provided you with a service in line with your agreement.
Although you signed an agreement for £1,900, we will waive the remaining payments and we won't take any further charges as a gesture of goodwill.
We acknowledge that you have not used the app since November and found the program overwhelming. I explained the program's cost liability and offered you a partial refund as a gesture of goodwill, which you declined. I also offered you the opportunity to pause your coaching until your health improves and time back as a gesture to complete the programme in the future; which you declined.
While I'm sorry we couldn't reach an agreement during our call I will stop further payments for you as previously mentioned. You will continue to have lifetime access and support from the inner circle and the program will be available to you whenever you feel ready.
Please feel free to reach out if you have any further questions or require additional support.
Best regards,
Client Support Team
Sustainable Change
I do not understand why they think it is ethical to keep my money when I have been trying to get a refund since Nov last year and not using their services.
Is it fair that you pay for something before you see exactly what you get for your money.
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