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We had a good experience with Swinton Pet insurance. Iâve only given 4 stars as when I first filled in the online claim form this didnât process properly and my claim wasnât registered. But after call... ãã£ãšèŠã
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Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... ãã£ãšèŠã
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After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... ãã£ãšèŠã
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Warning!!! Do not use these to insure you Pet, claiming money back is a nightmare, they have all information including invoice and after nearly 2 weeks of having them, Swindon sent me an email saying... ãã£ãšèŠã
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Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
3.9
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Found the company to work with and sensible quotations
Swinton ããã®åç
Thank you for sharing your thoughts with us.
It is wonderful to hear that our setup felt easy to navigate and that the figures provided aligned well with your expectations.
If you ever need a hand with anything going forward, please feel free to reach out.
Kind regards, Kirsty @ Swinton Insurance
Swinton ããã®åç
Thank you for taking the time to leave a review. We are delighted that you found our process so straightforward to follow and that we could provide a setup tailored exactly to you and your dog.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Swinton Insurance
Saved over £50 per month by swapping from my existing provider
Swinton ããã®åç
Thank you for your fantastic feedback! Weâre delighted to hear that youâve saved over £50 a month by switching to us. Thatâs a great saving, and weâre so pleased to have you on board. We hope you continue to enjoy the service!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Swinton Insurance.
This company made me feel like a criminal being interigated. They looked for any detail to turn down the claim on until they manage to find one. Would promise updates when you call them that were not received. I have just thrown money away for the last year to Swindle
Swinton ããã®åç
We're very sorry to hear about your experience and the frustration it has caused you. It was never our intention to make you feel uncomfortable or unheard during the claim process. We aim for all of our insurers to handle all claims fairly and transparently, and I apologise if we did not meet those expectations in your case.
We understand how important timely updates and clear communication are, and we apologise for any promises that were not fulfilled. Your concerns are taken seriously and if you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/pet-insurance/contact
Kind regards,
Darren @ Swinton Pet
The person I spoke to was extremely helpful. I have a mental health problem nut he took the time to make sure I understand each stage of the process
Swinton ããã®åç
Thank you so much for sharing your kind words about your recent experience with Swinton Pet Insurance. Iâm really pleased to hear that the person you spoke to was able to help you clearly understand each stage of the process, especially while taking into consideration your mental health needs.
If thereâs anything more we can do to support you, please donât hesitate to reach out.
Kind regards,
Chris @ Swinton Insurance
Swinton ããã®åç
Thank you for your kind feedback! We're delighted to hear that you found our Swinton Pet Insurance service easy to navigate and set up. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Swinton Pet
Upon taking insurance through Swinton we were asked for the breed of our pet. Then when we needed to make a claim we were told we don't insure this breed of dog. So spend £1000 on vet fees to then be told we aren't covered.
Swinton ããã®åç
Thank you for bringing this to our attention.
Iâm very sorry to hear about the difficulties youâve experienced with your pet insurance claim and understand how frustrating this must be after spending so much on vet fees. We would like to investigate this matter further to understand why your dog's breed was not covered despite the information provided at the time of taking out the policy.
If you would like us to look into this further or raise a complaint, please follow the link below.
https://www.swinton.co.uk/pet-insurance/contact
We want to ensure that any issues are resolved fairly and promptly.
Kind regards,
Hayley @Swinton Pet Insurance
Renewal was up by 25%, after querying it I was offered a rise of âonlyâ 11%. So I cancelled and took out the same policy as a new customer for virtually the same price. Ridiculous.
Swinton ããã®åç
Thank you for sharing your feedback with us. Iâm sorry to hear about the increase in your renewal premium and the frustration it has caused. We strive to offer competitive pricing to both new and existing customers, but occasionally there are changes in pricing due to various factors.
I appreciate that after querying your renewal, you were offered a reduced increase, however, I understand this still led you to cancel and secure a new policy at a better price.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below :
https://www.swinton.co.uk/contact-us
Kind regards,
Kristy-Ann @ Swinton Pet
I had trouble seeing what to do as I have macular degeneration and it took me about 4 attempts before I could complete the payment. I still prefer a hard copy as an aid to knowing when to re new subscriptions and also for a family member to Check I have done it correctly.
Swinton ããã®åç
Thank you for sharing your experience with us. Iâm sorry to hear about the difficulties you had while completing your payment, and I completely understand how challenging this must have been.
We appreciate your preference for receiving a hard copy of your insurance details. We have arranged for a physical copy to be sent to you in larger print, so you have a clear record of your renewal dates, and your family member can assist with checking if needed. Additionally, we have changed your preferred delivery method to postal for all future documents to ensure you continue to receive hard copies.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/pet-insurance/contact
If there is anything else we can do to support you or make the process easier, please donât hesitate to let us know.
Kind regards
Chelsea @ Swinton Insurance
Very simple to take out pet insurance and straight forward and received all the relevant information promptly and easy to understand!!
Swinton ããã®åç
Thank you so much for your kind words and positive feedback about your experience with Swinton Pet Insurance. We're delighted to hear that taking out your pet insurance was simple and that all the information provided was clear and prompt.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Nicola @ Swinton Pet
Swinton ããã®åç
Hi Marie,
Thanks so much for your lovely feedback! I'm glad to hear sorting out your policy was really easy. If you need any help or have questions about your Swinton Pet Insurance, just let me know.
Kind regards
Philippa @ Swinton Pet
Customer service is unreliable and very difficult to get in touch with.
Repeatedly had to chase to get them to cover our claim and settle invoices we had to pay out upfront.
Then when came to renew our policy, the price had more than doubled, and the only way to cancel the auto renewal is by calling up and itâs impossible to get through on the phone.
Not impressed that you can not cancel by email or via the online account portal and they are clearly making it as difficult as possible for people to cancel
I wonât be using there insurance products again until this is sorted!
Swinton ããã®åç
Thank you for sharing your feedback regarding your experience with Swinton Pet Insurance. Iâm very sorry to hear about the difficulties you faced in getting through to our customer service team and the delays in your claim process. The insurers we work with strive to provide a seamless and supportive service for all our customers, and I sincerely apologise that they look to have fallen short in your case.
Regarding the renewal price increase, I understand how frustrating this must be, and I appreciate your honesty about the challenges with cancelling the auto-renewal. If you would like us to investigate your concerns further or log a complaint, please use the link below:
https://www.swinton.co.uk/contact-us
In the meantime, if you would like assistance with your policy renewal or cancelling your auto-renewal, please let us know and we will do our best to help you directly.
Thank you again for bringing this to our attention.
Kind regards,
Samantha @ Swinton Pet
Swinton ããã®åç
Thank you so much for your kind feedback! We're delighted to hear that you found our website easy to browse and that booking new insurance was a smooth experience. At Swinton Insurance, we always strive to make things as simple and convenient as possible for our customers.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Samantha @ Swinton Insurance
Swinton ããã®åç
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you find our Swinton Pet Insurance reasonably priced and that it gives you peace of mind. Your feedback means a lot to us, and we're always here to support you and your pet.
If you ever need any assistance, please don't hesitate to reach out.
Kind regards,
Hayley @Swinton Pet Insurance
The customer service rep listened to my questions, and re-quoted for a more appropriate policy
Swinton ããã®åç
Thank you for leaving us a 4-star review!
We're glad to hear that our customer service representative took the time to listen to your questions and provided a more suitable quote for your pet insurance policy.
If thereâs anything else we can assist you with, please donât hesitate to reach out.
Kind regards,
Hayley @Swinton Insurance
Swinton ããã®åç
Thank you so much for your kind feedback!
I'm delighted to hear that I was able to explain the policy thoroughly and assist you effectively. If you have any further questions or need any more help with your Swinton Pet Insurance, please don't hesitate to get in touch.
Kind regards
Chelsea @ Swinton Insurance
We have fingers crossed that we don't have to claim but, joining was very straightforward.
Swinton ããã®åç
Thank you for sharing your experience with us! We're glad to hear that joining Swinton Pet Insurance was straightforward for you.
We hope that you won't need to make a claim, but should the need arise, we're here to support you every step of the way. If you have any questions or need further assistance, please feel free to reach out.
Wishing you and your pet all the best!
Kind regards,
Samantha @ Swinton Pet Insurance
I needed pet insurance for our new puppy and when I renewed my Buildings and contents with Swinton it was a ideal time to get a quote
Swinton ããã®åç
Thank you for reaching out and sharing your experience with us! Weâre glad to hear that you decided to look into our pet insurance while renewing your buildings and contents insurance.
If you have any questions or need assistance with your pet insurance quote, please donât hesitate to ask. We're here to help you find the best coverage for your new puppy!
Best regards,
Nicola Simkin @ Swinton Pet Insurance
Swinton ããã®åç
Thank you for reaching out to us through Trustpilot. Iâm glad to hear that you found our pet insurance offering to be a very good price!
If you have any specific questions about our policies or if there is anything else I can assist you with, please feel free to ask. Weâre here to help you find the best coverage for your furry friend.
Kind regards
Chelsea @ Swinton Insurance
Your website was really easy to use and your insurance premium was very favourable, this year at least! Thank you.
Swinton ããã®åç
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our website easy to use and that you were pleased with your insurance premium for this year.
Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. If you have any more questions or need assistance in the future, feel free to reach out.
Kind regards,
Samantha @ The Social Media Team
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