Synter レビュー 

Buying a mini from SYNTER NEWPORT has been the most frustrating experience ever. I would NEVER recommend these dealers to anyone! And I have wasted so much time with stupid admin queries and issues. I first had concerns when I the manager, James Chesworth, tried to sell me GAP insurance with the sale of the vehicle. This was something I quite obviously didn’t need and I later found out that this practice has been prohibited by the FCA since 2015. After bringing this to their attention, I was made another offer on the car and decided to go ahead with the purchase in early February 2021.

The car was delivered swiftly, but was filthy dirty and needed to be cleaned. The V5C keeper’s section was not sent with the other documents. I tried to contact them after the sale to ask for a copy of this and was told by Miles Gordon that due to GDPR he couldn’t provide it. This was later confirmed as incorrect by the DVLA when I tried to tax the vehicle without the V5 slip. I emailed Miles who told me he was confused about what I wanted and emailed a photo of the slip. I have emailed him many times for the MOT voucher I was promised as part of the sale (it is now April), and I am still awaiting a reply.

Having still not received the logbook today I contacted the DVLA. Surprise surprise, they never received the documents. It seems Miles did not make sure the V5C was submitted to the DVLA after the sale. 8 weeks after buying the car I am still having problems with this dealership! They always have an excuse for their unprofessional service; Miles said it was his admin who had failed to process the document. Further, I am unable to register for my warranty with Mini due to not having a logbook.

I should also mention that in the midst of emailing Miles, I had an email from Sarah Hayward who was initially super helpful and got some things sorted for me. She seemed genuinely concerned about the customer experience and about negative feedback, and after the first issues were sorted out, I kindly left them a good review on the Mini Survey. However, since completing it (despite copying her into the subsequent emails asking Miles for the MOT voucher) I have had no response from her either! It seems as soon as you’ve scratched their backs, they simply haven’t got time for you. Like I said at the beginning I would NEVER do business with them again or recommend them to anyone else.

Synter Cardiff, recently bought a new BMW X5, very happy with the service and speed of process, the car was delivered on time on the day they had promised. Will certainly be looking at going back here next time I ready to change