Very disappointed in service received from this cleaning company. Services advertised not received. Was sent a certified letter by this owner with a legal suit for my earlier review! I have the certif... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Requested a deep clean. Can't complain at all about the service I've recieved. Cleaners have been friendly, high quality and flexible. Always easy to communicate with. The steam clean of the carpets... もっと見る
Tabby does an excellent Job! I would highly recommend her services! No job too big for her! After my father's death, she helped me with the cleanup. She is reliable and honest, and a very task-oriente... もっと見る
Spotlessly Clean has been doing my cleaning for many years. They are professional, dependable, trustworthy and I am always impressed with how clean and fresh my home is after they have finished cleani... もっと見る
企業が回答しました
企業情報
当該企業による記述
Highly reccomended professional house cleaning service, move out cleaning, maid service, post construction cleaning, janitorial service at competitive rates
連絡先
7141 Highway 78, 36264, Heflin, 米国
- 2562017023
- tabbysspotlesslyclean@gmail.com
- tabbysspotlesslyclean.com
3.2
まあまあ
23件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Use spotlessly cleaning for our office…
Use spotlessly cleaning for our office cleaning love the attention to detail the owner is amazing
2025年6月24日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you Lawrence. It is definitely our pleasure being of service to you for your office cleaning. We look forward to our next visit.
Very dissatisfied
Very disappointed in service received from this cleaning company. Services advertised not received. Was sent a certified letter by this owner with a legal suit for my earlier review! I have the certified letter as proof. No defamatory statement by telling I wasn't satisfied. The owner constantly flags my reviews. I was treated unfairly by the owner! I have the right to express my views on how my cleaning job was handled without being flagged! He is constantly replying to my reviews by telling untruths about me. Totally unfairI Nothing I've written is defamatory, only the truth about my experience with his cleaning. He needs to accept my opinion of the job he did. I have since found a great cleaning company that do what they promise to do. Research well before hiring any cleaning company, that's my advice to anyone!
2025年6月3日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Miss Nora,
We're disappointed to see that your borderline defamatory statements have persisted, despite your earlier, more inflammatory review being revised after it was found to contain serious factual inaccuracies and defamatory statements.
You are entitled to express your opinion. However, when a public review includes false claims of fraud, fabricated events, and personal attacks, we have every right—and responsibility—to protect our business through proper legal channels.
Our communication with you was not a “threat,” but a formal cease and desist letter based on your original published statements, which exceeded the boundaries of honest opinion. Those remarks included many fabricated allegations —none of which occurred and none of which were raised during the walkthrough you completed and approved at the time of service.
We continue to stand by the quality of our work and the professionalism of our team. We’re proud of the reputation we’ve earned over more than a decade of service in this community.
For clarity: yes, we did use the Swiffer wipes you gave us. Yes, we cleaned as instructed. Yes, we completed a walkthrough before we left, during which you raised no concerns and actually allowed us to leave saying I quote "everything looks good" "Its all fine". Strange behavior if you believed your home was not cleaned to your satisfaction.
As for your comments about our appearance, housing, and personal lives—we’re a cleaning service, not a beauty pageant or real estate agency.
Professionalism is measured by results, not by hairstyles or zip codes.
You also claim to have found fault with multiple cleaning companies in your area and declare that our reviews must be fake. Ironically, that’s exactly the kind of pattern real people notice when evaluating credibility.
Our business has served this region for over a decade, with real clients and real reviews. We’re not perfect, but we do stand by our work—and we correct issues when given the opportunity. What we don’t do is engage in name-calling or fiction-writing contests.
We sincerely hope your new cleaning company is a better fit.
We wish you the best in your search for satisfaction and will consider this matter closed.
Even the most thorough cleaning cannot prevent dust from resettling shortly after.
Here are some relevant references to explain our points:
🔹 Swiffer Pads Pick Up Trace Particles, Even After Mopping
"Dry electrostatic cloths like Swiffer will attract particles even from visibly clean floors. This does not necessarily indicate poor cleaning—just their ability to pick up what the eye doesn’t see."
— The Spruce
Swiffer Review
🔹 Dust Resettles Quickly After Cleaning
"Dust in homes is mostly airborne and will settle again within 20–30 minutes of cleaning, especially if HVAC systems or ceiling fans are on."
— Environmental Protection Agency (EPA)
Why Indoor Air Quality Matters
🔹 Even Hospitals Can’t Eliminate All Dust
"Environmental cleaning does not eliminate all microorganisms or dust but is intended to reduce microbial load to safe levels. Resettling of airborne dust is common."
— CDC Guidelines for Environmental Infection Control
🔹 Micro Residue on Floors After Cleaning Is Normal
"Microfiber and electrostatic cloths can attract particles like pollen, skin flakes, or fibers that settle after mopping."
— Good Housekeeping Institute Lab Reviews
🔹 Cleaning ≠ Sterilizing
“The goal of cleaning is to remove visible soil and reduce contaminants to safe levels. It is not the same as sterilization, and minor residue is often unavoidable.”
— NIH Environmental Cleaning Manual
They were on time and did an excellent…
They were on time and did an excellent job. Customer service is superb, and the quality of the cleaning is impeccable. You won’t be disappointed!
2022年10月20日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Mark,
Thank you for your review. Please let us know what we could have done better to receive a 5 star review
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Manda,
It was our pleasure to be able to help you.
Very professional
Very professional, flexible, and friendly cleaners. Great services. I saved a lot of money and time. Thank you so much for the service.
2021年9月27日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Your quite welcome. Glad we were able to help
Excellent Service
Very pleased with my cleaning service and the attention shown to the home.
2021年8月12日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you Katina. It was our pleasure to be of service.
We used Spotlessly Clean for a move in…
We used Spotlessly Clean for a move in deep clean on our new home. They showed up early, and stayed late, never stopping. Great work, and well worth the cost. It was one less thing on our busy schedule to take care of. I would highly recommend them to be used
2021年7月5日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you Chris. Were are happy would could be of help cleaning your new home. We always try our best to make sure our customers are happy with our services. Some houses need more work than others, but we always try to get as much done as possible in the shortest period of time while still trying to deliver the best results possible for our customers. We are glad you were pleased with our work. Please don't hesitate to contact us if you need our services again in the future.
Requested a deep clean
Requested a deep clean. Can't complain at all about the service I've recieved. Cleaners have been friendly, high quality and flexible. Always easy to communicate with. The steam clean of the carpets was done to a high standard with some of the marks other companies had been unable to get off removed.
The office even called us to let us know they'd be 15 min late (nice attention to detail). Good communication via email, quick to respond. Planning to sign up for a regular cleaner now. Absolutely recommend Spotlessly Clean House for all your cleaning needs. Keep it up!
2021年7月5日
自発的なレビュー
Tabitha did an excellent job
Tabitha did an excellent job. She was easy to work with and didn't seem to mind whatever job I gave her. She took extra time helping me shine the wood which was a big plus thank you
2021年6月24日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Linda,
Thank you for your praise. It always brings us great satisfaction knowing we were able to make our customers lives a little easier. It was our pleasure to be of service to you. Please feel free to contact anytime if the future if you ever need our help again.
Spotlessly Clean
This company goes an outstanding job
This company goes an outstanding job. The entire operation from the initial contact, payment procedure, service provided and knowing your money was well spent is very impressive. I couldn’t be more pleased.
2021年4月30日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
David,
It gives us a great sense of satisfaction when we know we have made our customers live a little cleaner and easier. Were glad you were happy with the work we did for you. We will look forward to continuing to be of help to you as well as hearing from you again soon.
Great work,left everything spottless
They kept me informed on when they would get there, and they worked tirelessly for close to 10 hours. Ms Tabby is amazing, just keeps going and going. Both Billy and MS Tabby, were friendly, professional and very nice.I Would recommend them any time. They did a fabulous job, they left the house spottless
.Thank you
Maria
2020年8月20日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Maria,
Thank you for the wonderful review of our services. We are glad that you were happy with our work. It was our pleasure to help you clean your friends home.
Thank you
Thank you to the people who did a move out clean for us today! They worked efficiently and were so friendly. The house smelled amazing as soon as I opened the door. It’s picture perfect. Thank you!!
2020年7月14日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Marissa,
Thank you for your review. We are glad that you were happy with the cleaning services provide by our team. It was our pleasure to be of service to you.
Tabby has been twice now and is a…
Tabby has been twice now and is a really hard worker. Just let her know up front what your expectations are and how you want things done and she strives to please. Definitely recommended.
2020年3月22日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Mark,
Thank you. We really appreciate you sharing your experience
Cleaning
I have had Tabby coming to clean on a bi-weekly schedule. I find her to be honest and trustworthy.. I hired her a few years ago and have been very happy
2020年3月4日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Sue,
Thank you for being our customer and for the wonderful review. We look forward to being of service to you for many more years.
Tabby does an excellent Job
Tabby does an excellent Job! I would highly recommend her services! No job too big for her! After my father's death, she helped me with the cleanup. She is reliable and honest, and a very task-oriented and professional person with a great deal of knowledge who will get the job done for you! Thanks, Tabby, thanks for helping me conquer the job of cleaning up after my elderly father!
2020年3月2日
自発的なレビュー
Detailed and thorough cleaning.
Detailed and thorough cleaning.. I will be using their service again
2020年3月1日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Hayley,
Thank you for your review.
Tabby was professional and did a great…
Tabby was professional and did a great job! Would recommend!
2020年3月1日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you Crystal. If was our pleasure to be of service to you.
Excellent cleaning service...
Excellent cleaning service. My house is always spotless. Tabby is great. She is friendly and always moving. Billy is so helpful with scheduling. The communication is great. I highly recommend.
2020年2月29日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you jill. We really appreciate your kind words about our service. We appreciate your being our customer. :-)
Excellent job
2020年2月28日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you. We do our best to please everyone.
Hard work
Hard work, congenial, will do anything cleaning-wise. Amazing ability, quite honestly.
2020年2月23日
自発的なレビュー
Spotlessly Clean House Cleaning & Janitorial Services からの回答
Thank you Joanne. It's been our pleasure to serve you. Looking forward to being of service to you for many more years.
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