Tactical Arbitrage レビュー 113

Tactical Arbitrage からの回答

2024年8月14日

Dear Serife,

We appreciate you taking the time to share your experience with Trustpilot. We're sorry to hear about the issues you encountered.

Our records indicate that you contacted our support team on 3 June regarding cancellation and were assisted by Aks. The chat logs confirm that you successfully cancelled your subscription and expressed gratitude for the support provided.

As a subscription-based service, charges recur until the subscription is cancelled. Your subscription started at the end of May and cancelled in early June, there were no further charges incurred after the cancellation.

We acknowledged that our previous cancellation process wasn't as clear as it should have been. To address this issue, we've made significant improvements by adding a prominent cancellation button to the account management page.

We’re committed to providing excellent customer service and apologize for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact our support team directly.  

Sincerely,
Tactical Arbitrage Support Team

Tactical Arbitrage からの回答

2023年8月8日

We sincerely appreciate you taking the time to share your feedback with us. We value all opinions, as they help us improve our services and better meet the needs of our customers.

Regarding the issue you mentioned about certain pages being searchable, we understand how important it is to have a seamless searching experience. We apologize if you encountered any inconvenience in this regard. We currently have over 1100 domains that can be scanned across 9 countries. Our team actively works to enhance this list to ensure a comprehensive search experience for our customers. If you have any suggestions that you’d like to see added, we do encourage domain requests and regularly add domains that are compatible with TA.

Additional charges for domains only come into play if a customer wants to scan a domain that isn’t available in our list of over 1100. Our pricing structure is designed to reflect the value and resources required to offer the best service possible and a comprehensive domain list, while keeping in mind that not all sites are scannable. We always strive to be transparent about our pricing.

We’re disheartened to hear that you felt our customer service was not up to your expectations. We take pride in delivering excellent customer service, and your experience does not align with our standards. We would like the opportunity to rectify this and address any concerns you may have had. Please feel free to reach out to us directly at support@tacticalarbitrage.com so we can learn more about your experience and work towards a resolution.

We understand that you are considering alternatives, and we respect your choice. Should you decide to give us another chance, we are committed to ensuring a more positive experience. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Tactical Arbitrage からの回答

2023年8月8日

We appreciate you sharing your experience, and apologize for any frustration you've encountered. We understand your concerns about our refund policy and the billing process.

While our terms, which are acknowledged at sign up, do clearly outline our refund policy, we genuinely value your feedback and understand the importance of aligning our practices with customer expectations. We regret any confusion that may have arisen from the monthly billing process.

We're committed to improving our communication and making sure that our customers feel supported throughout their journey with our service. In light of your feedback, we'll be considering ways to enhance our notifications to ensure that our customers are well-informed about charges.

We understand that TA did not meet your needs as anticipated, and we sincerely apologize for any inconvenience this has caused. We'd like to work towards a resolution. Please contact our customer support team at support@tacticalarbitrage.com, and we'll be happy to discuss the situation further and help you maximize your usage of TA, as you originally signed up for.

Once again, we apologize for falling short of your expectations and for any inconvenience you've experienced. Thank you for bringing these concerns to our attention. We're committed to learning from this experience and making the necessary improvements to provide a better service for all our customers.

Tactical Arbitrage からの回答

2023年5月1日

We're thrilled to hear that you find Tactical Arbitrage to be an invaluable asset to your online arbitrage business and that has helped you to streamline your sourcing process and improve your business!

Thank you for your kind words, and please don't hesitate to reach out if you have any further feedback or suggestions. We appreciate your business and look forward to continuing to support your success.

Tactical Arbitrage からの回答

2023年5月1日

Thank you for taking the time to share your experience with Tactical Arbitrage. We're sorry to hear that you had difficulties canceling your subscription, and we want to assure you that we strive to make the process as simple and straightforward as possible. We provide instructions on our website, in our articles, and through our live chat and help desk support to help ensure that customers are able to cancel their subscriptions without issue.

At Tactical Arbitrage, we believe in transparency and we never intend to mislead our customers. That's why we provide clear information about our terms and conditions on our website and require agreement to these terms at checkout. We understand that it can be frustrating when things don't go as smoothly as planned, and we apologize for any inconvenience that you may have experienced.

Please don't hesitate to reach out to our customer service team if you have any further questions or concerns, and we'll do our best to assist you in any way we can. Thank you for choosing Tactical Arbitrage, and we appreciate your feedback.

If you have any further questions or concerns regarding your account or our policies, please don't hesitate to contact our customer service team, and we'll be happy to assist you in any way we can. Thank you for choosing Tactical Arbitrage, and we appreciate your feedback.

Tactical Arbitrage からの回答

2023年5月1日

Thank you for sharing your experience with our software and customer service! We're glad to hear that despite having a few issues, you found our customer service to be great and that we were able to fix your problems promptly.

We're also happy to hear that our chat support worked well and that we were able to respond quickly to your needs. We'll certainly take your feedback about not having a phone number into consideration as we continue to improve our customer service experience.

Thank you for choosing our software, and please don't hesitate to reach out if you have any further questions or concerns.