Extremely disappointed that the package was said to be delivered but nothing arrived. I will never order from this company again. No response from this company following my complaint.
企業が回答しました
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レビュアーのコメントを見てみましょう
only received half of my order but the material is different than it used to be and the tails are much shorter now. Upset about the durag that didnt come in at all but oh well..
企業が回答しました
Last time you cancelled order and refunded money for ordered DURAG. This time સિલ્ક yellow Durag ordered is still not delivered and you are asking FEEDBACK ? Means your system is not fullproof. Yo... もっと見る
I had recently cut my hair off and started working on waves.I purchased 2 silk durags, and the quality is incredible (especially for the price - durable, comfortable, hair’s great, alldat)! Now I’m... もっと見る
企業情報
当該企業による記述
At Taelor Boutique, we believe that looking good and feeling good go hand in hand. We are a black-owned and UK-based online store that specialises in providing high-quality durags, bonnets, and other accessories that are designed to help you upgrade your style and improve your hair health. Our mission is to empower our customers to look and feel their best, by providing them with products that are not only stylish and trendy, but also functional and comfortable. At Taelor Boutique, we are committed to providing exceptional customer service and satisfaction. We believe in transparency and honesty, which is why we always strive to deliver on our promises and exceed our customers' expectations. We are dedicated to supporting our customers on their hair care journey. Join us today and experience the Taelor Boutique difference for yourself!
連絡先
3.0
まあまあ
204件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extremely disappointed that the package…
Extremely disappointed that the package was said to be delivered but nothing arrived. I will never order from this company again. No response from this company following my complaint.
2026年3月27日
Taelor Boutique からの回答
Hello Prim. We’re really sorry to hear about your experience and understand how frustrating this situation must feel.
We’d like to mention that we haven’t received any email about this issue so we weren’t aware of your concern, but we’d really like to make this right. Upon checking, your order is currently still in transit. We’ve also sent you an email with your tracking details so you can follow the latest updates.
We truly want to help resolve this for you so please feel free to reach out to us directly. We’re more than happy to assist further and ensure you receive your order.
Taelor Boutique からの回答
Thank you, Nia! We’re glad you enjoyed the easy selection and variety of colors. Hope you find your next favorite soon!
Taelor Boutique からの回答
Hello Farris. We’re so sorry for the confusion and understand how frustrating that must feel. I see we’ve responded to your email with the tracking details for your order. Please have a look when you can and feel free to reach back out if you need any further assistance. We’re here to help!
Half Order Recieved-Different Quality
only received half of my order but the material is different than it used to be and the tails are much shorter now. Upset about the durag that didnt come in at all but oh well..
2026年2月12日
Taelor Boutique からの回答
Hello Emily. We’re sorry to hear about this and appreciate you bringing it to our attention. Incomplete orders are not our standard and we’ll resolve the missing item promptly. Please contact us with your order details. We also stand by our quality and would welcome the opportunity to review your concerns about the material and tail length. Your satisfaction is important to us.
The WORST customer service
I had an extremely disappointing interaction with Jacek, one of their Customer Success Agents. After Taelor moved locations, they sent me an incorrect return label. I offered a simple solution to correct the issue, but instead of helping, Jacek became defensive and combative. The exchange was so unprofessional and unexpected that I cancelled my service on the spot. Unfortunately, the situation escalated even further, which led my husband to cancel his subscription as well. I personally liked the clothes, but my husband didn’t — and with customer service behaving this way, it simply isn’t worth the hassle. Until they make serious improvements to their customer service, I would strongly recommend staying away from this company.
2026年1月20日
自発的なレビュー
Taelor Boutique からの回答
Hello Matt. Thank you for sharing your feedback. After carefully reviewing this review, we’re unable to find any record that matches the details mentioned. We’d also like to gently clarify that Taelor Boutique specializes in durags and headwear and we do not offer clothing, subscription services, or have a team member by the name referenced.
It’s possible this review was intended for a different business with a similar name. That said, if there’s any chance this relates to an experience you believe was with us, we’d truly appreciate the opportunity to look into it further. Please feel free to reach out to us directly so we can assist.
Try replying to emails
Try replying to emails
And if someone pays for 1/2day delivery its probably cause they really need the item maybe for a special occasion try to honour that agreement and not shrug it off like its no big deal
2025年11月7日
Taelor Boutique からの回答
Hello Wayne. Thank you for your honest feedback. I see we have responded to your email. We’re really sorry for the delay. We know how important timely service is and we’re working on improving our communication and shipping so this doesn’t happen again. We truly appreciate you bringing this to our attention.
Delivered pretty quick
Delivered pretty quick. The fit isn’t what I expected so ima have to alter them at a nearby cleaners.
2025年10月31日
Taelor Boutique からの回答
Thanks for the feedback, Edwin! We’re glad it arrived quickly. Sorry the fit wasn’t what you expected but we’re here to assist you on future orders.
Courier lost my package
Courier lost my package. I request a refund. Can’t say I recommend the brand.
2025年9月4日
Taelor Boutique からの回答
We’re very sorry that your order was lost in transit by the courier. While this situation was outside of our control, we completely understand how disappointing it must have been. A full refund has already been processed and we’re actively reviewing our shipping partners to ensure a smoother experience for our customers moving forward. We appreciate your feedback and hope to serve you better next time.
The Best Quality Durags and Service
As far as I am concerned, this is the ONLY place to buy the best quality durags. Their quality is unmatched. Throw away all of those low quality Chinese imports and go for these. Furthermore, their customer service is beyond great.
2025年8月28日
自発的なレビュー
Taelor Boutique からの回答
Hello Ade! Thank you for your wonderful review. We’re delighted to know our durag quality and customer service have exceeded your expectations. Your support is truly appreciated!
I finally found a durag color scheme I…
I finally found a durag color scheme I really like (sky blue & white).
2025年8月15日
Taelor Boutique からの回答
Thanks for the love! Sky blue & white is a clean combo. We are so glad you found a color scheme that fits your style!
It was great the clothes everything is…
It was great the clothes everything is prefect fit and designer nice 👍
2025年7月3日
Taelor Boutique からの回答
Thank you so much for your kind words, Jaquis! We're thrilled to hear that the jeans fit perfectly and that you love the design. Your support means a lot to us and we can’t wait to serve you again soon.
Paid an additional £7 for 1/2 day…
Paid an additional £7 for 1/2 day delivery and being 4 days it’s still not here with no communication
2025年5月2日
Taelor Boutique からの回答
Hello Oscar. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We completely understand your frustration, especially after paying extra for faster delivery. There’s clearly been a delay and a breakdown in communication, and we sincerely apologize for both.
Please reach out to us directly at taelorboutique@gmail.com and we’ll do everything we can to make this right, including checking the delivery status and arranging a refund for the expedited shipping.
Thank you for bringing this to our attention. We’re working to ensure it doesn’t happen again.
Responsive customer service
Responsive customer service. Sherille was communicative and helpful while assisting me with changes to my order.
2025年5月2日
Taelor Boutique からの回答
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. If there's anything else we can help with, don't hesitate to reach out!
Shipping
Takes to long to ship. Maybe if you offered expedited shipping i wouldn’t have had to chose standard shipping? like please be serious
2025年4月1日
Taelor Boutique からの回答
Hi Niceal. Thank you for your feedback. We sincerely apologize for the shipping delay you experienced. We noticed that you selected standard shipping, which typically takes a bit longer than expedited options. We're always working to improve our delivery times and appreciate your patience. Please know that we’re taking your feedback seriously and will strive to ensure faster shipping in the future. If you have any concerns or need assistance with your order, feel free to reach out to our customer support team. Thank you for your understanding!
Such a great shopping experience
Such a great shopping experience. The website is easy to navigate, and checkout was smooth.
2024年3月18日
自発的なレビュー
Taelor Boutique からの回答
Thank you for the wonderful feedback! We're so glad you enjoyed your shopping experience. It's great to know that you found our site user-friendly and the checkout process seamless. We can't wait to welcome you back soon!
Quality Product
From the time I ordered, it probably took 10 days to receive the du-rag, which was frustrating. But this is probably the best one I’ve owned. It’s easily the best in the past decade. I hate to say admit, but it might have been worth the wait. Great product.
2025年3月2日
Taelor Boutique からの回答
Thank you so much for your honest feedback, Tremell! We completely understand how frustrating the wait can be, and we truly appreciate your patience. We're so happy to hear that the durag exceeded your expectations and that it's the best you've owned in the past decade – that's amazing! Your satisfaction means the world to us, and we're thrilled it was worth the wait. If you need anything else, don’t hesitate to reach out. Thanks again for your support!
I ordered a variety of durags
I ordered a variety of durags from Taelor Boutique to match my outfits, and I love every single one of them. The colors are vibrant, the material is top-notch, and they fit perfectly. Great value for the price, and I received my order promptly. Highly recommend for anyone looking to up their durag game.
2024年3月14日
自発的なレビュー
Taelor Boutique からの回答
Wow Sasha, thank you so much for the amazing review! We’re so glad to hear that you love each and every one of your durags. It’s great to know the colors, material, and fit are exactly what you were hoping for. We’re happy you had a smooth and prompt experience with your order as well! Your recommendation means the world to us, and we truly appreciate your support. If you ever need more durags to match your style, you know where to find us!
Communication was perfect
Communication was perfect, let me know when to expect, when it was out for delivery, no fuss no fight 👌🏽 they execute everything well
2025年3月6日
Taelor Boutique からの回答
Thank you so much for your kind words, Teren! We're thrilled to hear that you had a smooth experience with us. Clear communication is key, and we're glad we could meet your expectations. We look forward to serving you again soon!
Great Quality and Service
The Durags and Bonnets are great quality. I’ve had a good experience with customer service.
2025年3月7日
Taelor Boutique からの回答
Thank you so much for your kind words, Robert! We're thrilled to hear you're happy with the quality of the durags and bonnets, and that you've had a great experience with our customer service. We truly appreciate your support and look forward to serving you again soon!
A genuine Business
Even when the Holidays get in the way, they go out of their way to make things right! Keep in mind, this is a business run by a human who may or may not be in your country and mail sucks - its not their fault and their product is quality and most importantly they always take accountability. Buy.
2025年1月8日
Taelor Boutique からの回答
Thank you so much for your kind and understanding review! We truly appreciate your patience and support, especially during the busy holiday season when things can sometimes get a little tricky. We’re so glad you’re happy with the quality of our products and our commitment to accountability. It’s always our goal to provide the best possible experience for our customers, no matter what challenges come our way. We look forward to serving you again soon, and thank you for choosing us!
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