Talk Home Mobile レビュー 1,092

I have never know such an awful company. I lost my bank card so the payment didn't got through and all I got was an email which much have been sent almost immediately on cutting me off saying the payment hadn't gone through and to try another payment method. Of course, I was on holiday, trying to arrange to see a friend, with no way to contact them and couldn't use my maps to find them. Obviously I updated the payment method. This month I get no notification at all and they just seem to cut me off again. Its not even showing on their website that I had a contract. I rang for help and he just said he would have to get someone to ring me and to call back tomorrow, si another day with no service. You can't even ring customer services from your phone so another nightmare. The phone service seems a bit hit and miss too and the mobile data regularly seems to not work. This way of working is just dangerous. I only discovered the issue upon going to my local supermarket for the groceries and realised I couldn't open the app or pay! At least contact people and let them know!

All was fine until suddenly the network was having "maintenance work", as a result of this my mobile was not auto topped up and i lost signal, tried to contact customer service and was fobbed off numerous times until i decided to leave and join another network. Then for some reason i could not get a PAC code, "ERROR ISSUES" and i am still waiting to change my number over, so not impressed

Worst network i have been with signal sucks been trying to get my PAC code but won't send me my PAC code
Thinking of raising a complaint with Ofcom

Stay away from this network

I have previously given Talk Home Mobile (THM) 5-stars. I've been with them for over 3 years. However, some problems are apparent. Normal phone calls are often poor quality & break up. When making calls it also often fails to connect or fails to ring. The signal has also gone recently, and therefore my smartphone is unusable (no Internet). There's also been outages over the years where there's been no service at all (no calls/texts or data).

The most recent problem was another outage - today. Currently I cannot receive or send texts - or use the Internet / apps (despite having paid an £8 monthly fee!). I was doing online banking earlier today. My bank sent me verification codes by text (to verify online debit card payments) - but my mobile is not receiving them due to the outage (so I could NOT approve the payment). This was the FINAL STRAW & I've arranged a switch to GIFFGAFF. I purchased a GIFFGAFF SIM at ALDI for 49p. Talk Home Mobile say the outage will be over in 4-5 working days. Okay if your online debit card purchases can wait 4-5 working days!

Another downside to Talk Home Mobile is, if you run out of Data, your smartphone just stops working! In other words, no Internet - it changes to a non-smart phone. You get no warning of low data. If you want to buy more data, you have to connect to WIFI. If there's no WIFI, you've had it, & you will have to make do with just calls & texts. You also cannot renew your monthly pack early (if you run out of data) - you have to buy a data bolt-on to get you through to your renewal date - this is not good.

At my flat, I found that the O2 signal is very good. GIFFGAFF uses the O2 network. GIFFGAFF currently have a Monthly rolling 40GB Data for £10 offer - I've selected this. I tried the Giffgaff SIM at my flat & it's working fine for Data, calls & texts. My mobile number transfers to Gifgaff in a few days time (I arranged this in my Giffgaff online account).

No longer receive text messages after upgrade on the 19032026

Signed up to a SIM only package with Talk Home Mobile 3 weeks ago on an offer of 5GB data and UNLIMITED minutes and SMS.

This last week been trying to port my current number over but constantly told the update is still ongoing.

Today I notice in my account that I have 5GB data with 3000 minutes and 3000 SMS not the UNLIMITED I signed up for. Called customer services only to be told some rubbish about 'policy' and that "some customers use 900 mins and some 500 minutes" and that "not to worry the plan renews every month" but if I use all the (new) allowance within the month I can call and "they will help me". I said I signed up to UNLIMITED minutes and SMS not for me to call and ask for more if I want them. The reply was to chat on website and was cut off.

This is the first time I've come across the above and am surprised that Talk Home Mobile think they can get away with this.

I'm thinking of leaving them and would never ever recommend or use them again.

system maintenance spent the whole morning trying to access my online banking and hospital appointments unable to receive text messages. Customer services very unhelpful and just said try this evening its simply not good enough in fact abysmal customer service

Been using a Talk Home SIM for months in my car, for my head unit. This month it suddenly stopped working, found out they didn't take the payment this month (card is still active, no email or anything). Can't log in on the app as the verification text doesn't come through and the website is down for maintenance (which should've ended 4 hours ago).

Ordered 1 sim very happy ordered 2nd one sent to wrong address had to ring and email eventually came ordered a 3rd again sent to wrong address waited a month still no sim card very armature set up company

My PAYG plan ended for no good reason with no warning, then I discovered I was spending fortunes on calls. Their doublethink response was "Your PAYG plan and auto top-up settings were functioning as per the agreed terms... No overcharges have occurred, and the billing is accurate". Will be switching to 1p Mobile.

I ordered a sim card bit never recieved it. The money was taken out of my bank account..

Total waste of money
Not worthy of 1 penny a moth can’t use internet no smooth call
Useless waste network is rubish in the world don’t buy

Calls are down for more than an hour, also pne of the worst mobile networks.

I called customer service as I had ordered a replacement Sim card as the old one had been lost. The person i spoke to was very rude, told me I had waisted my time and there's and spoke over me everytime I tried to explain or ask a question. Told me I wasn't listening, that I was wrong for inserting the new Sim card before calling them which I advised had never been advised anywhere when I ordered the replacement, apparently thats my fault too thoughm I told him the way he was speaking to me was rude abd he said he was trying to explain and I wasnt listening. I would not recommend this company to anyone.

I moved to Talk Home in January and had been really pleased. I had a really poor signal with a previous provider so was pleasantly surprised with this coverage. However as of last week I can no longer make or receive calls, despite a good signal, they all fail without even ringing. The annoying thing is I convinced my husband and sons to move across too. So we're now paying for four sims that can't make or receive calls.
Talk Home deny any issue, saying it's the phones. So all 4 different phones went wrong at the same time?!?
They claim my calls are connecting so there's no issue, which is utterly untrue.
Please don't make the mistake we did with the attractive low fee. It's not worth the terrible service.

Again and again. I don't know what is this. I ordered sim which was never deleted after resending again. After 30 days, i have to cancel with no other options. Then after more than a month, i received 3x sims at the same time which all are not in use as what I ordered as the plan. So I ordered again in Jan 26 now still no sim received at the end of Feb 26 and asked me to cancel and refund again.
What is this? Full of s**t and irritating.

I saw this low cost mobile network running on EE, and thought about all the adds going on about how good EE are. Unfortunately, I found out the hard way that they are not to be compared with any good network. My experience was diabolical! People could not get hold of me, I couldn't always make calls, and when I could, it seemed to take ages from pressing dial to actually calling.
Luckily, I was in my cooling off period, so I called up and cancelled. About 5 minutes after I got a message saying 'they had taken another payment, and thank you for your continued support! I called back again, and was assured the 2 month payments would be credited in up to 14 working days! I was only with them about 11 or 12 days!
I've not yet received any confirmation of cancellation or money back, but they were fast at cutting me off!
COMPLETELY AVOID!

Wow, shocking company to deal with...!!! Transferred my number to them and the phone worked for the first couple of days and then stopped...!?!
Tried telling the talk home operators and they suggested changing settings, which I did, but still didn't work and they were getting frustrated with me...!?! 🤬🤬🤬 Requested a new port away from this company that hasn't got a clue and only reads from a script when there's a problem, without dealing with the actual problems...!!! 🫣🫣🫣

VERY HARD TO MAKE PHONE CALLS WITH TALKHOME IT EITHER CUTS YOU OFF OR YOU CAN NOT GET CONNECTED TO WHO YOU ARE CALLING.. will be leaving as soon as i can .. tried calling someone on Thursday 19th feb and it took 16 times as it keep cancelling call so i had pres callback each time.. . BAD SERVICE FROM TALKHOME AS IVE ALREADY MENTIONED Im LEAVING THEM AS SOON AS I CAN .. just ( Saturday 21st feb ) tried calling someone again it took 22 times pressing callback before it would connect me .. I have WiFi ( home WiFi as that is where I make calls )calls turned on if it can’t use normal signal but still have same problem..

Think twice before you switch to Talk Home. I think they are over subscribed, I switched both mine and my wife's mobile to Talk Home. Two weeks later we are leaving. Most of the time we can't make any calls, and people trying to ring us can't get through. Truly a very poor service, I would have given zero stars on the review, but one is the lowest. You have been warned. Read how many others have the same issues!