TallyMoney レビュー 

TallyMoney からの回答

2025年1月14日

Here’s to many more years of golden growth and financial peace of mind! 💛

-Team Tally

TallyMoney からの回答

2025年1月14日

Hi Kathy, our team is here to support you every step of the way, so it’s fantastic to hear your feedback! Keeping you informed and making your TallyMoney experience as seamless as gold is what we’re all about.

Here’s to many more secure and sparkling savings milestones together! ✨

-Team Tally

TallyMoney からの回答

2025年1月14日

Andrew, you’ve made our day! 🌟 We’re thrilled that TallyMoney's got your gold gleaming with a fantastic 20% boost in just 18 months. Here’s to even more golden growth ahead – we’re cheering you on every step of the way! 💛
-Team Tally

TallyMoney からの回答

2025年1月14日

Cheers, Craig! 🎉

Thrilled you’re loving the app. If you ever hit a snag, just give us a shout. Keep shining with TallyMoney!

-Team Tally

TallyMoney からの回答

2025年1月15日 に更新

We’ve been waiting to hear back from you since the first email—we’re not ignoring you, promise! It’s hard to help if we’re left hanging, though.

Let’s sort this out and get you back into your account pronto. Drop us a line at support@tallymoney.com or simply reply to the last email we sent you. We’ll roll up our sleeves to get this sorted.

-Team Tally

TallyMoney からの回答

2025年1月3日

Hi Beniamin,

It seems you're having a tough time of it across the financial sector, we're sorry for that.

We trust you can appreciate our priority to maintain strict operational standards for the betterment of all our customers. Our 4.2/5 average rating from over 500 reviews reflects our commitment to excellent service and customer satisfaction, which we are deeply passionate about.

We genuinely wish you the best with your future arrangements.

-Team Tally

TallyMoney からの回答

2024年12月20日

Hi Mandy! Our team let us know they’ve been trying to get in touch to help resolve this for you as quickly as possible.

In line with industry standards, if the documents or photos submitted aren’t clear enough or don’t meet the necessary requirements, we may need to request updated ones to securely verify your account. We understand this can feel repetitive, but it’s a crucial step to ensure your account’s safety and maintain the highest level of security.
-Team Tally

TallyMoney からの回答

2024年12月23日

Hi C.S., We take all support requests seriously and aim to respond to emails within 48 hours – often sooner. After checking our system, we couldn’t find any emails from the email address linked to your Trustpilot review or the name provided.

It’s possible there may have been an issue with the email address used or the message didn’t come through to our inbox. To make sure we can resolve this quickly, could you please email us directly at support@tallymoney.com?

Alternatively, you can always call the number on the back of your TallyMoney Debit Mastercard, and one of our team will give you a call back as soon as possible.

We’d love to get this sorted and help you regain access to your account without further delay. 🙌
-Team Tally

TallyMoney からの回答

2024年11月25日

Hi Dan, thank you for opening a TallyMoney Account. The value of the tally you hold in your TallyMoney account is directly linked to the price of gold, and as such the value (in GBP) does fluctuate, as you've correctly pointed out in your review. We take care to point this out in all of our communications. However, gold has increased in value (on average) by 10% year on year since 2000. There have been even larger increases in the shorter term however we do not advertise a fixed capital uplift and have never advertised a 25% return anywhere.

Given you've referred to an immediate decrease, this may be due to the costs involved with making a deposit into your account. As you are exchanging from one currency (GBP) to another (tally) there is a flat fx rate of 0.99% as well as a 0.5% gold handling fee. These costs would have been accepted by you when you signed up for your account. The gold market is traditionally opaque on charges, with many hidden fees and costs which change according to the quantity and timing of gold purchase/sale etc. We have revolutionised that by having a clear, simple and low fee structure.

The good news is that you buy gold with TallyMoney at the global wholesale price of physical gold for ALL of your deposits, getting the best rate with no minimum amount or minimum quantities and the only place in the world where you hold and spend your gold at the live market spot price (AND with unlimited free payments and free ATM withdrawals too!).

We hope you continue with your TallyMoney account as we really believe that this is the best way to protect the long term value of your money. But if you decide it's not for you then please be aware that we voluntarily offer a 14-day cancellation period, so just get in touch with our support team if you need any assistance.
-Team Tally

TallyMoney からの回答

2024年11月5日

Hey Phil! 🌟 Chuffed to hear you’re loving TallyMoney! We’re all about waking people up to the fact that regular savings accounts (yep, even ISAs) are sneaky culprits in the value-losing game. Think of pounds like a pizza that keeps getting sliced thinner and thinner, thanks to all that quantitative easing.

But we’re not about to sit back and let it happen! 🙅‍♀️ So glad you’re part of the Tally fam, and don’t forget to rope in your friends and family – let’s help them protect their slice too! 🍕💛

-Team Tally

TallyMoney からの回答

2024年9月30日

Hi Mark,

Thanks for sharing your thoughts! We’re really glad to hear that you’re getting comfortable with tally, and it’s great to know our customer service team has been helpful along the way. 😊

In terms of expanding to other metals like silver, we’re currently focused on gold because of its long-standing stability. Silver, while valuable, tends to be more volatile, with sharper price swings compared to gold. By sticking with gold, we can offer a more reliable way to protect and grow your savings over time.

That said, we always appreciate hearing new ideas, and I’ll pass this suggestion along to the team!
-Team Tally

TallyMoney からの回答

2024年9月25日

Thanks for your feedback, Ciaran! 🌟 We’re happy to hear your returns have been good so far!

Just to clarify, the recent fee change is actually a decrease—it’s dropped from 0.9% p.a. to 0.5% p.a. (with a minimum of £3 a month). The more savings you have, the more you benefit! 💛

On top of that, we’ve also introduced **spot pricing**, meaning what you see in the app is exactly what you get—no hidden fees or surprises. In fact, we’re the only ones in the world doing this! 🌍 If you have any questions or want to discuss this further, don’t hesitate to reach out—we’re always here to help! 😊

- Team Tally

TallyMoney からの回答

2024年9月25日

Thank you for your feedback! We’re working on bringing joint accounts to you soon. Stay tuned 💛 If you need anything else, we’re here for you!
- Team Tally

TallyMoney からの回答

2024年9月25日

Thanks for the awesome review, Ian! It’s all about having the stability of gold without the hassle of storage, and being able to access it anytime makes it so much more convenient.

Why lug around bars when Tally makes it so easy? 😉 If you ever need anything, we’re always here to help keep you golden! ✨

- Team Tally

TallyMoney からの回答

2024年9月25日

Hi Karen, thank you so much for sharing your story! 🌟 We’re absolutely thrilled that TallyMoney has given you the peace of mind you were looking for after the issues with your previous bank. Knowing your money isn’t just “backed” but actually is real gold—that’s a whole different level of security, right? 💛 No fiat fluff, just tangible, solid gold you can count on, especially with the way gold prices are rising!

It means the world to us that you’ve felt the personal touch from our team. We’re all about making sure you feel supported and not just another customer on a list. If you’ve ever had a question or hit a snag, we’re so glad to hear we’ve been able to sort it out quickly for you.

If you ever need anything, don’t hesitate to give us a shout. We’re always here to keep you and your savings golden! ✨

- Team Tally

TallyMoney からの回答

2024年9月25日

Fees for a traditional account? No thanks! You’re holding gold, and in these times, that’s the real smart move. Keep doing what you’re doing! 🚀

- Team Tally

TallyMoney からの回答

2024年9月25日

Thanks, Karl! Simplicity and security are what we’re all about, especially in these turbulent times. So glad Tally gives you both! 💛 Why not share the love and refer a friend to earn some extra tally while you’re at it? 🌟

- Team Tally

TallyMoney からの回答

2024年9月25日

We love hearing this, Suzie! 💛 Don’t forget, with our Refer-a-Friend option, you and a friend can both get extra tally!

- Team Tally

TallyMoney からの回答

2024年9月25日

Thanks so much for sharing, David! 💛 It’s great to see you enjoying the best of both worlds—saving in gold for the long term while being able to spend it easily.

- Team Tally

TallyMoney からの回答

2024年9月25日

Thanks for the amazing feedback, Mark! 🌟 We’re all about putting your security first and keeping you well-informed. We’re so glad it’s working for you! 💛

- Team Tally