Tao Sweeps: Social Casino & Fish Tables レビュー 

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年3月12日

Hi Dreamer, thank you for sharing your experience. When you contacted our support team, we checked the transaction with our payment system and it showed that the redemption had already been completed on the processor’s side. Because of this, our payout provider requested a bank statement so they could investigate further and trace the transaction with your bank. This document helps the provider confirm whether the transfer was received, pending, or rejected by the bank so they can properly locate the funds.

We understand that this process can be frustrating, but the request was made so the payment provider can complete a full investigation and resolve the situation. Once the statement is provided, the provider can continue checking the transaction details and update us accordingly. Our team is here to assist throughout the process and will continue working with the payment provider to resolve the matter.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年3月12日

Hi Anthony, we understand your frustration and appreciate you sharing your feedback. After reviewing your case, we confirmed that your redemption request was approved by our team right away. Unfortunately, at the time the request was being processed, our payment provider experienced an issue with the instant push-to-card service, which caused the transaction to be canceled on their side. Once the processor returned the balance to us, it was added back to your account so you could submit a new redemption request. At this time, the available option is ACH bank transfer, which we recommend using for your next request. We apologize for the inconvenience caused by the processor issue and our team is always available to assist if you need help completing the new request.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Thank you so much for the great review! We're thrilled to hear your winnings came through so quickly — fast redemptions are something we truly pride ourselves on. We also hear you on the website experience and are always working to improve things on that end. So glad you're enjoying the games and having a smooth time overall. We'll continue to do our best for you!

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Thank you for your honest feedback and we're glad your redemption came through in the end! We sincerely apologize for the confusion around the status updates — we completely understand how stressful it can be when things don't look right on your end, even when the payment has gone through.

This is something we're actively working to improve. Status displays and support communication should be clearer, and your feedback helps us identify exactly where we need to do better.

We hope you'll give us another chance to show you an improved experience. If you ever run into anything in the future, please don't hesitate to reach out and we'll make sure it's handled properly.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Thank you for your honest feedback and we're glad your redemption came through in the end! We sincerely apologize for the confusion around the status updates — we completely understand how stressful it can be when things don't look right on your end, even when the payment has gone through.

This is something we're actively working to improve. Status displays and support communication should be clearer, and your feedback helps us identify exactly where we need to do better.

We hope you'll give us another chance to show you an improved experience. If you ever run into anything in the future, please don't hesitate to reach out and we'll make sure it's handled properly.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we’re sorry to hear about your experience.

We want to clarify that all of our games, including roulette, are powered by certified third-party providers and operate on fair, random systems—we do not control game outcomes.

Regarding redemptions, we never withhold or remove funds without a valid reason. In some cases, issues can come from playthrough requirements, account verification, or promotion terms not being fully met.

We’d really like to review your case and give you a clear answer. Please reach out to us directly via email or live chat and our team will look into it for you.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we appreciate you taking the time to share all of this.

We understand how frustrating this situation can be, especially with delays and changing redemption methods. If a redemption is canceled and you’re asked to use a different method, it’s usually due to a temporary issue with that payment option.

For Skrill, it should normally be fast as well, but delays can still happen depending on processing or verification. We understand switching methods can be inconvenient, and we’re sorry for that experience.

If your case is still not fully resolved, please reach out to us directly and we’ll make sure it’s reviewed and handled as quickly as possible.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we’re sorry to hear you feel this way.

We want to be clear that we do not ban or remove accounts without a valid reason. Actions like that only occur in cases such as verification issues, policy violations, or misuse of promotions. We also do not take any player’s funds without cause.

If you experienced a system-related issue, we’d genuinely like the opportunity to review it and provide a clear explanation. Please reach out to us directly via email or live chat so we can look into your case.

We’re here to help and make sure everything is handled fairly.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we’re sorry to hear about your experience—we understand why this would be frustrating.

If a Skrill shows as completed but isn’t received, it can sometimes be due to a processing issue on the provider side. In those cases, the funds are typically returned to the account so a new redemption can be requested.

Regarding the account restriction, this does not happen without reason and is usually tied to verification or policy-related checks. We understand it may feel unclear, and we’re happy to review it in detail with you.

Please reach out to us directly via email or live chat so we can take a closer look at your case and provide a proper update.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we’re sorry to hear about your experience.

Playthrough requirements are part of certain promotions and are always outlined in the offer details before participating. These requirements must be completed before a redemption can be approved, and if they’re not met, the request may be declined.

We understand this can feel frustrating, especially if anything was unclear. That’s why we’re continuously working to make all promotion terms easier to understand upfront.

If you’d like, please reach out to us directly and we’ll be happy to review your case and go over everything with you in detail.

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

10/10 right back at you! Thank you so much for the love and recommendation — it truly means the world to us. We'll keep doing our best to make sure it stays that way!

Tao Sweeps: Social Casino & Fish Tables からの回答

2026年4月15日

Hi, we’re sorry to hear about your experience and understand your concern.

All of our games, including roulette, are provided by certified third-party providers and operate on regulated RNG systems—we don’t control or alter any game outcomes.

In situations like the one you described, it may be related to a connection or processing issue at the moment the spin was placed. If a spin does not go through properly, the wager is typically not processed or is returned, rather than affecting the game result.

We’d really like to take a closer look at what happened in your case. Please reach out to us directly with your account details or the recording you mentioned, and our team will review it thoroughly for you.