I bought my first necklace and really loved the name design and colour that I chose. However within a few wears the chain started to tarnish badly to the point that I only got 2 wears out of it. I ch... もっと見る
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I have been a loyal customer of Tatty Devine for many years and have made numerous purchases. My family often gifts me their items, and I received one such gift for my 50th birthday. Unfortunately,... もっと見る
企業が回答しました
My order arrived swiftly and, as always, is absolutely stunning!! Delighted with the brooch, necklace and earrings: beautifully designed and made, with excellent wrapping. Cannot recommend Tatty Devin... もっと見る
My lovely Pegasus wings necklace sadly broke through my own misuse. Rachel has been so helpful throughout, arranging the return and repair with excellent communication throughout. Great job!
企業情報
当該企業による記述
Tatty Devine is the go to brand for original, fun, acrylic statement jewellery. Founded in the heart of East London in 1999 by Harriet Vine MBE and Rosie Wolfenden MBE, all jewellery is still designed and handmade in house by a passionate and skilled team.
連絡先
105 Hopewell Business Centre, Hopewell Drive, ME5 7DX, Chatham, Kent, 英国
- 01634 818772
Love the name, don’t love the chain
I bought my first necklace and really loved the name design and colour that I chose. However within a few wears the chain started to tarnish badly to the point that I only got 2 wears out of it. I chose the more expensive chunky chain. Very disappointing. Then I had to send lots of pictures to prove it which given I’d had it less than 2 weeks it seemed unnecessary and tedious. Then I have had to send it back to get ‘repaired’ which I guess means that they throw the tarnished chain away and put my name on a new untarnished one. Given the speed in which it tarnished and the fact that I took extra care with it and only wore it briefly, leads me to conclude that it will tarnish again. I will update this review once I receive my ‘repaired’ necklace back.
And my replacement necklace has now tarnished 😢
2025年9月23日
自発的なレビュー
Disappointing and inflexible customer service
I have been a loyal customer of Tatty Devine for many years and have made numerous purchases. My family often gifts me their items, and I received one such gift for my 50th birthday.
Unfortunately, it wasn’t to my taste. When I attempted to exchange the item, I was informed it was outside their 28-day policy, despite the gift being purchased well in advance of my birthday. I reached out to their customer service team for assistance, but they were completely inflexible and unwilling to make an exception. This experience has been very disappointing, given my long history with the brand.
2024年6月17日
自発的なレビュー
Tatty Devine - Care & Fulfillment からの回答
Hi Kellie, we are sorry to hear that you are disappointed with your recent experience with us, we really do value all our customers. Our returns policy is outlined on our website and in our store and we are proud to offer a longer returns period of 28 days than most retailers who offer 14 days. We do hope to see you return to Tatty Devine again
Excellent service and great product
2022年2月9日
Excellent service!
My lovely Pegasus wings necklace sadly broke through my own misuse.
Rachel has been so helpful throughout, arranging the return and repair with excellent communication throughout.
Great job!
2021年11月10日
自発的なレビュー
Tatty Devine - HIGHLY RECOMMENDED!
My order arrived swiftly and, as always, is absolutely stunning!! Delighted with the brooch, necklace and earrings: beautifully designed and made, with excellent wrapping. Cannot recommend Tatty Devine enough, they really care about their customers and have worked extremely hard during the pandemic to keep us all inspired with beautiful new jewellery.
2021年1月5日
The best customer service out there…
The best customer service out there always. Lovely in the shop, great on the phone and email too. Favourite brand.
2020年2月21日
自発的なレビュー
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