Hassle free online purchase unlike others who want a 10% deposit then a 90% bank transfer and last but not least charge £19.00 postage. Increasing your range of gold coins especially sovereigns woul... もっと見る
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Very quick turnaround of my order (next day, secure/tracked). Nice presentation, with a personalised "thank you for your custom" message. I'll definitely check them out again. Easy to navigate site to... もっと見る
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Great expierience from start to finish. No issues whatsoever. Very clear website layout and very fast delivery. Definitely not last time I am buying from Tavex.
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This is my first order with Tavex. I placed the order just after 3pm and it was sent out the same day - on a guaranteed by 1pm the next day. So super job by the packing team! The item arrived within... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tavex, an esteemed precious metals dealer, has built a significant presence in the industry by providing tangible gold and silver assets across 15 countries. Their clientele is diverse, ranging from private individuals looking to secure their wealth, high net worth clients who understand the value of precious metals, to businesses of different scales, from small startups to established corporations, and even renowned financial institutions that require reliable assets. The foundations of the Tavex Group were laid in 1991. Over the decades, it has not only withstood the challenges of the volatile financial markets but has thrived, carving a niche for itself in the competitive realm of precious metals and forex trading. Primarily based in Northern Europe, Tavex's influence and reach have grown substantially. What sets them apart is their unwavering commitment to quality service and their deep understanding of the industry's intricacies. Today, with their unparalleled expertise, Tavex Group serves a staggering number of clients, with the figure surpassing 2 million on an annual basis. Their story is a testament to dedication, resilience, and the timeless value of precious metals.
連絡先
110 Hatton Garden, EC1N 8LY, London, 英国
- 020 4541 4145
- tavex@tavexbullion.co.uk
- tavexbullion.co.uk
4.8
優良
1321件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time customer, will be a repeat customer
I made my first purchase with Tavex and I'm very happy with my order and service received. Initially phoned them and were very polite and knowledgeable. I placed my order late on Wednesday 01/04/26 and received it on Saturday 04/04/26. Considering that no parcels are delivered on Good Friday I received my order very quickly. Discreetly and well packaged. Tavex are among the top 3 bullion dealers for best prices. I will definitely use them again. Recommended.
2026年4月7日
Tavex Bullion UK からの回答
Hi Gareth,
We really appreciate you taking the time to share your first experience with us. It’s great to hear that we made a great first impression. Thank you for the recommendation. We look forward to serving you again.
Tavex Team
Tavex Bullion UK からの回答
Hi Muhammad,
Thanks for the feedback. It's great to know the service and pricing met your expectations.
Tavex Team
Tavex Bullion UK からの回答
Hi Jordan,
We're really pleased to hear you had a great experience and were happy with our prices. Thanks for sharing.
Tavex Team
Tavex Bullion UK からの回答
Hello,
Thanks for the feedback. We’re so pleased the order was easy to place and arrived safely and on time.
Tavex Team
No replacement for damaged item
I bought 4 gold bars: 1 was ok, 2 were dirty (took some effort but I was able to clean them) and 1 was damaged, presenting multiple scratches on the card/assay. I requested a replacement of the scratched item from Tavex (took them 6 days to reply to my e-mail) and they declined, claiming that this kind of issue can happen in transit and that because the gold in the card was in good condition, they would not replace it.
Extract from their e-mail: "I can assure you that all items in your order were new, and of investment gold quality. Unfortunately, when items are sent out by post, the CertiPack-style plastic packaging can become scratched. The gold bar is still in good condition and can be sold on as an investment item. For this reason, we cannot offer a replacement or refund. "
Each gold bar was posted in a paper envelop, all inside a padded envelope; the cards could have been bent or broken in transit but not scratched, without damaging the packaging; therefore the Tavex explanation makes no sense and lacks any degree of accountability.
2026年3月31日
Tavex Bullion UK からの回答
Hello,
Thank you for taking the time to share your feedback. We understand how important condition and presentation are when purchasing investment products, and we’re sorry to hear that your order didn’t meet your expectations in this regard.
Your comment about response times has been noted and passed on to the relevant team so they can review our processes and communication timescales.
Our team has already carried out a full review of your case, and the investigation has gone as far as it can based on the information available. While we’re unable to take the matter further, we do value your feedback and the opportunity to look into your concerns.
Kind regards,
Tavex Team
Good prices,Excellent service and fast…
Good prices,Excellent service and fast delivery, even comes with a hand written thank you as well as a complimentary sweet although they seemed to have missed the sweet on my last order 🤷🏼♂️
2026年3月24日
Tavex Bullion UK からの回答
Hi Damien,
Thanks for taking the time to share this. It’s great to know the service, delivery and pricing all work well for you, and that the handwritten note and sweet make the experience feel a bit more special. Sorry one was missing on your last order, we’ll absolutely make it up to you.
Tavex Team
A great way way to buy in.
A great way way to buy in.
I have only had positive sales interactions with Tavex so far .
I recommend them .
2026年3月24日
Tavex Bullion UK からの回答
Hello,
We're really happy to hear you’ve had such good experiences. It’s great knowing every interaction has been a positive one. Thanks for recommending us.
Tavex Team
Tavex Bullion UK からの回答
Hi Mr Steere,
We appreciate you taking the time to leave a review, and we're so glad everything was handled quickly and smoothly.
Tavex Team
Tavex Bullion UK からの回答
Hi James,
It's great to hear everything went well for you, and we're so happy to know you’d come back.
Tavex Team
Great company
Great service ! Delivered on time! Very friendly staff. Great product!! Very happy
Would definitely recommend to friends and family
2026年3月31日
Tavex Bullion UK からの回答
Hello,
Thank you for the lovely feedback. It's so great to hear our service and staff made such a positive impression. Really glad you’re happy with the product too. We truly appreciate the recommendation.
Tavex Team
Tavex Bullion UK からの回答
Hi Colin,
Thanks for the feedback. It's so great to hear the delivery was quick and that you’re enjoying the subscription.
Tavex Team
Excellent service and fast delivery
Excellent service and fast delivery. I like the card they put in your parcel it’s a nice touch.
Definitely more purchases along the way.
2026年3月31日
Tavex Bullion UK からの回答
Hi Alan,
Thanks so much for the lovely feedback. We're really glad that you were happy with the service and delivery. And it’s great to hear you liked the thank you card in the parcel; we’re happy it stood out. Looking forward to serving you again.
Tavex Team
Excellent service
Good price, simple process, arrived next day. Great to deal with a company that has its act together
2026年3月31日
Tavex Bullion UK からの回答
Hi Caroline,
Thanks for taking the time to write this. It’s great knowing the process felt straightforward and your order arrived the very next day. We appreciate your kind words.
Tavex Team
Tavex Bullion UK からの回答
Hi Seyed,
Thanks for the feedback. It's great to hear your delivery arrived quickly and right on time.
Tavex Team
Fake signed delivery in Royal Mail
I face with fake signed and delivered order. Service was good that I got replacement for lost delivery. Just to prevent that kind of situation in future I would be happy if you add under delivery options this: Delivery : post office branch. Gave 2 start only to be seen.
2026年3月25日
Tavex Bullion UK からの回答
Hello,
Thanks for sharing your experience. We're really sorry you had to deal with delivery issues, and we're glad the team were able to sort a replacement quickly. You can absolutely use a post office branch as your delivery address, just input it at checkout.
Tavex Team
A GREAT & ATTENTIVE COMPANY
A great beginning with a great and attentive company and great customer service.
I hope to be a customer again and I wish you well
2026年3月26日
自発的なレビュー
Tavex Bullion UK からの回答
Hello,
Thanks for taking the time to share this. It’s great to know your first experience felt so positive and that the service stood out. We hope to see you again, and we really appreciate the kind message.
Tavex Team
Tavex Bullion UK からの回答
Hi Pencho,
Thank you so much for taking the time to leave feedback. We're so glad you had a positive experience with us.
Tavex Team
My first experience was excellent.
My first time ordering from Tavex & my gold bar was sent very quickly, so a thanks from me.
2026年3月19日
Tavex Bullion UK からの回答
Hi Bruno,
Great to hear your first experience went smoothly and the bar reached you in no time. Thanks for taking the time to leave a review.
Tavex Team
Very good customer service
Very good customer service
Very good team work
Since I started to deal with them I didn't go anywhere else highly recommended.
2026年3月24日
Tavex Bullion UK からの回答
Hello,
Thanks for sharing this. We're really glad the team has looked after you so well. It means a lot that you’ve stayed with us from the start and haven’t felt the need to go anywhere else. We appreciate your loyalty.
Tavex Team
Easy purchase and the parcel arrived…
Easy purchase and the parcel arrived well packed and in good time.
2026年3月25日
Tavex Bullion UK からの回答
Hello,
Thanks for the feedback. We're so glad the whole process felt straightforward and the parcel turned up safely and on time.
Tavex Team
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