TCL Electronics レビュー 264

Defective TCL Aircon and Unresolved Service Issues

I purchased a TCL 1.5HP Split Type Inverter Air Conditioner (Model: TAC-13CSD/KEI2) on August 7, 2025, and my experience has been very disappointing.

Within a few months, the unit developed recurring water leakage issues. We requested service multiple times and even paid service fees, but the problem was never resolved.

Now, the unit has completely stopped working—less than a year after purchase. This is unacceptable for a brand-new air conditioner.

This has seriously affected our household, especially since we have a young infant who cannot sleep properly due to the heat.

Given the repeated failures and ineffective repairs, I am requesting a full unit replacement instead of further repairs.

Very poor product reliability and after-sales service.

I am extremely disappointed with the lack of professional support from both HelloTV and TCL regarding my brand-new television. Despite it being under full warranty, I have been left with a defective unit for over 10 days without any resolution.
​Product & Order Details:
​Model: TCL QD Mini-LED 55C79K (2025)
​Order Number (HelloTV): 251322502
​Factory Order No: QCC552726A
​Serial Number: Z2549028397
​The Issues:
​Technical Defect: The system completely freezes every time the remote control is used, requiring a manual power reset. This occurs repeatedly throughout the day.
​Lack of Coordination: I have provided all verified data, including photos of the original box label and internal system screenshots (Serial No: Z2549028397, BOM No: P2Z2S10401006941). Yet, there is a massive gap in communication between the customer service and technical departments.
​Impossible Demands: The support team (TCL) continues to delay the process by demanding a photo of the back of the TV, ignoring my explanation that the 55-inch unit is professionally mounted on a fixed wall bracket. As I live alone, it is physically impossible and unsafe for me to dismount it without assistance.
​Neglect: It is unacceptable for a consumer to be ignored for over 10 days while their primary device is broken.
​I expect an immediate escalation of this case and a confirmed date for a technician visit. This level of service is a poor reflection of both HelloTV and TCL.

Great TV (55C655 Pro), but zero support. I've been asking for an Android 14 update for a week through all official channels and no one is responding. My S/N is Z2446054001. I hope someone here notices and finally pushes the update to my device. Rado from Slovakia.

Straight up need a zero. Online with their chatbot and she got into a loop and kept asking me to do the same thing over and over. I asked for a person and it put me on hold for 10 plus minutes after saying my wait time was 2 minutes and then hung up on me. I am on hold again. There is no one to email. You must go through the chat bot either text or phone. I don't know if this will get resolved. TV is 7 months old and has the same black screen that everyone else has. Seems common and I should have researched better. I expect at least 2 years from these tvs now days. I got 7 months. TV is 75S451. Don't waste your money.

Worst company in Nepal. My washing machine had a board problem, as they said. It's already been 15 days, and they're still saying it will take more than 15 days because their parts are coming from China. Is this a relevant thing to say? One month for service, and still not sure about the parts. How can we wash clothes? Please do not buy TCL products; they are too cheap and have zero quality. My friend got a TV and washing machine, and they always make similar excuses. I even have a TCL AC in my office, but now I'm done. Please do not buy products from TCL or CG. Beware.

Absolutely disgusting customer service. I've been waiting 47 days for my 4 month old 65" to be repaired. This mob TCL are thieves, conmen, and every other bad name that you can say about a company that doesn't give a @$$% about their customers.
DONT DONT DONT BUY TCL. IF YOU DO YOU'LL REGRET IT.

I bought TCL NXTPAPER 11. The product itself was good but after one month, I broke the screen. Sent it to the only authorized service in Czechia just to wait 2 months for a replacement without success. So in the end totally useless product, if it gets damaged/broken.

With a lot of trouble and harassment from Best Buy (listen to me, don’t go there) I have used the 98” QM7,8 and 9 MK’s and the X11K TV’s. SPECTACULAR! Looking forward to the X11L. Sound isn’t as good as we are being told, sadly.

A luglio del 2023 ho acquistato una Lavatrice TCL per il rapporto qualità prezzo.
Dopo 2 anni e mezzo di Utilizzo il cuscinetto del cestello si è rotto e il tecnico, chiamato per il controllo ,riferisce che è anomalo che un cuscinetto si rompa dopo solo 2 anni e mezzo di utilizzo.
La spesa per la riparazione non giustifica la convenienza, per cui il prodotto è da portare in discarica. Grazie

The worst electronics ever,if it were a human being it would have been the most stupid and unreliable creature ever created.their customer service aspect is just whack, cant find them anywhere
Please noone should buy their products ever again

I bought a TCL 50 PRO NXTPAPER 5G and it's junk. I have sent two messages to TCL Australia via their website support form and left a comment on X, but they haven't replied to any.
I definitely won't be buying anything else of theirs.

This company sells defect products that break before the legal warranty is over. And then they blame you for them and try to deny your warranty.

It's a shame that I buy this andtoid tv it only takes just a year the tv shows a bar line already. I am really disappointed.

Oktober 65 inch TCL tv gekocht om Olympische spelen te kijken. Helaas na 3 maanden streep door het beeld. Contact gezocht met TCL ivm garantie, die hebben tv door ce-repair op laten halen. Daarna niets meer vernomen en zelf weer Contact gelegd met TCL. Konden tv niet meer traceren dus moest uitgezocht worden waar deze was. Moet nog terug gebeld worden!!!! Voor mij nu Olympische spelen op tablet volgen met dank aan service TCL. Voor nu zeg ik nooit meer iemand in zee gaan met TCL. Alleen maar mooie praatjes

Prachtige tv's deze wou 8k vandaag kopen de 55C7K
TCL TV C7K Premium QD-MiniLED TV
Deze televisie staat op verschillende websites te koop .voor €680.00.
Prima TCL soundbar erbij en de set is compleet.
Dus ik dacht kijk even op de website vanwege de garantie TCL geeft 5 jaar garantie op sommige televisies.
Dus ik acht ik kijk bij de algemene voorwaarden daar staat 2 jaar garantie.
Op de hoofdpagina staat elke tv die na november 2025 is gekocht 5 jaar garantie.
Dus het is heel verwarend contact is via WhatsApp of bellen. Ik denk verkoop de televisie en doe 5 jaar garantie standaard erbij.De kassabon is de garantie.
Door deze rompslomp heb ik besloten géén TCL televisie tte kopen,terwijl de televisie fantastisch is.
TCL wees duidelijk dit kost jullie klanten.

Robot cleaner Sweeva fell apart after a handful of weeks. Stay away. A replacement of crap with crap is just crap

Achat 98pouces,
Pb de fabrication avec une mousse qui descend sur l'image à l'intérieur de l'écran !
Aucun geste commercial pour garder l'écran qui n'est pas réparable.
Soit je le garde comme çà pour le prix d'origine,
Soit ils le récupère et je dois voir avec Auchan pour remboursement ...
Gestion des litiges bien médiocre.

CHEAP HARDWARE. seriously. screws strip and cant hold anything for the life of em. youd think the people pricing this junk in the thousands would at least include durable hardware, but nope. you get plastic and sad excuses for metal. so disappointing.

TV Mini Led TCL 65C89K 2025-65 pouces (164cm)
Beaucoup de sites et de personnes vantent les qualités de ce téléviseur, mais c'est une grande déception.
L'image est de mauvaise qualité : L'image est floue, surtout sur les mouvements. Il y a des artefacts et des trainées lors des scènes en mouvement, peu importe la source. Les images bavent en permanence avec un halo autour des objets. Le traitement des images non 4K (upscaling) est désastreux.
Aucun réglage (même par défaut ou en mode sport) ne permet une amélioration de l'image, comme s'ils n'avaient aucune fonction.
Je possède une samsung mini led de 2022 qui est bien supérieure, malgré certains défauts également.
Attention à la télécommande qui vide les piles en deux mois.
Seuls points positifs : la qualité du son, qui est de bonne qualité, et les couleurs magnifiques, ainsi qu'un noir profond.
Bref, je déconseille ce téléviseur.

If I could give 0 stars I would - bought a 32 inch tv. It is unusable in the UK - pre loaded with endless US dross, but can not access any of the mainstream channels. Not fit for sale in the UK