Techless レビュー 347

Techless からの回答

2025年9月11日

We’re truly sorry to hear that your experience with Wisephone hasn’t been what you hoped for. Our mission has always been to provide something different from traditional Android phones—not just another device with parental apps or stripped-down settings, but a purpose-built software designed for simplicity, safety, and intentional living.

Note that many parents come to us because the parental apps failed them. We hear you, and that’s exactly why we’ve put in the work to mitigate additional settings changes with every update, ensuring that loopholes and workarounds don’t undermine the purpose of the device.

That said, we fully understand how frustrating it feels if the software doesn’t meet your expectations. While Wisephone is built on quality Samsung hardware, the real value is in WiseOS, the ongoing updates, security, and the carefully curated toolset we provide to ensure a distraction-free experience.

We’re grateful for your kind words about our team, and we’ll continue working hard to make WiseOS smoother, more intuitive, and more reliable. Your honest feedback helps us improve, and we’re committed to making Wisephone feel worthy of the trust and investment our customers place in it.

Techless からの回答

2025年9月11日

Wow — A+++++ back at you! We’re so glad to hear that Wisephone is the perfect fit for your needs. Thank you so much for your lovely words about our support team — they really mean a lot to us. 💛

Enjoy the freedom and simplicity, and know we’re always here if you need us!

Techless からの回答

2025年9月11日

We’re so glad to hear that! 😊 Our goal is to make returns and support as smooth as possible, and it’s great to know our team could help you quickly. Thank you for sharing!

Techless からの回答

2025年9月11日

Thank you for your feedback, Ren. We hear your concerns and want to clarify that Wisephone is designed to create a safe, intentional environment for teens, free from distractions and unsafe content. The subscription isn’t just for apps you could get elsewhere—it funds ongoing updates, security, and careful app curation to close loopholes and maintain safety.

Our team is working on a more robust firewall to cover any gaps and reviewing reported apps to ensure nothing slips through. For now, the safest approach is to toggle the Tool Drawer off. Unlike full-featured smartphones, Wisephone protects users without monetizing their data or attention, giving families peace of mind while keeping costs low.

Techless からの回答

2025年9月11日

We’re very sorry to hear about your experience. While we do offer phone support, it looks like your initial contact was handled via email, which clearly didn’t meet your needs. We’re here to help, so please don’t hesitate to reach out again. Our team will work with you directly. Call/text 512-675-1820 or email hi@wisephone.com.

We’re also improving the app review process to expand the range of approved apps while maintaining the intentional, safe environment that Wisephone is designed for. Thank you for your feedback, as it helps us make the experience better for everyone.

Techless からの回答

2025年9月11日

Thank you so much for sharing your experience, Tasha! We’re thrilled to hear Wisephone is helping you focus, build discipline, and reclaim your time—what an inspiring transition. 🙌

We hear your feedback about the app switcher. That multitasking button is intentionally disabled to help maintain intentional phone use and minimize distractions. For now, backing out of the app or using Device Care under System Settings will close background apps.

We truly appreciate your insights and are glad Wisephone is serving you well in your life!

Techless からの回答

2025年9月11日

We're truly grateful that you shared your experience! We’re really happy to hear that our support team was able to help you through onboarding. We know it can be a bit tricky initially, but we’re always here to assist you. Please know that we're continually working to make this process even better.

We get where you're coming from with the “smartphone” aspects. While Wisephone does leverage smartphone hardware to stay current, Wisephone II is meant to be simpler and more intentional than your average smartphone. That being said, we know it’s not the perfect fit for everyone. We appreciate your honesty and willingness to give it a shot, and we’re excited to hear you’re starting to enjoy it!

Techless からの回答

2025年9月11日

Hi Claudia,

We’re truly sorry to hear about the frustration and the long delay you’ve experienced. We completely understand how disappointing this has been, and it’s not the experience we want for any of our customers.

We’ve notified our team, and someone will be reaching out to you immediately to ensure your issue is addressed and resolved. We appreciate your patience and the time you’ve taken to work with us, and we’re committed to making this right.

Thank you for letting us know,
— The Techless Team

Techless からの回答

2025年8月25日

Thank you so much for sharing this! We love hearing how Wisephone has made such a positive impact on your life. It’s precisely why we offer it—to give people the helpful tools they need without the constant pull of distraction. We’re grateful to have you as part of this community, and your encouragement fuels our commitment to providing technology that serves, not steals, our time and attention.

Techless からの回答

2025年8月21日

Chris, we know this news is disappointing, and we’re genuinely sorry. Wisephone I was our first bold step toward a healthier digital life. You believed in that vision—you chose presence over distraction—and you stood with us through the simplicity, the limitations, the breakthroughs, and even the challenges. Your support made everything possible.

From the beginning, we’ve been proud to support Wisephone I without ever charging a subscription. But to keep building a phone that’s intentional, secure, and sustainable, we had to grow. That’s why we created Wisephone II—with modern hardware, a dedicated software deployment system, ongoing security updates, and a stronger foundation to prevent this kind of transition from occurring.

Wisephone I devices may continue to work beyond the date we shared, but since specific systems will be shut down, we can’t guarantee their reliability past that point. To honor your early belief in us, we’ve extended a significant discount on the Wisephone II and subscription plans, making your transition not only easier but also deeply valued.

Thank you for trusting us from the very beginning. We want your next chapter with Wisephone to feel supported, intentional, and genuinely worth it.

Techless からの回答

2025年8月21日

Wow—thank you for calling it game-changing! 🙌✨ We’re so glad you’re loving Wisephone II, and most importantly, the freedom that comes with stepping away from social media. It’s amazing to hear how it’s making a real difference in your life—that’s exactly why Wisephone II exists. Here’s to more focus, more peace, and more of what matters most!

Techless からの回答

2025年8月18日

That's a great title, Titan!💡👏 We’re so encouraged to hear how the simplicity and freedom from social media and browsing have made such a difference in your life.

We also really appreciate your honesty about the service experience. Being out in the wilderness as a firefighter and lumberman is no small thing—thank you for the important work you do. 🙏 Connectivity challenges can definitely come up in remote areas. While we provide the best service we can, every phone model has different hardware components that can affect coverage and performance in unique environments.

Your feedback is invaluable in helping us continue to improve. Thank you for sharing both your encouragement and your critique—we’re honored to be on this journey with you! 💙

Techless からの回答

2025年8月18日

Wow!! 🎉 This makes us so happy to hear! Gaining back over 2.5 hours of your day and finding that freedom to breathe again is exactly why Wisephone exists. 🙌 We’re thrilled that it’s helping you break free from the pull of constant screen time and giving you space for what matters most. Thank you for sharing your story—it’s so encouraging, and we’re honored to be a part of your journey.

Keep enjoying the freedom—you’re living proof of the purpose behind Wisephone! 💙

Techless からの回答

2025年8月18日

Thank you for sharing your experience. We can see how frustrating those first days must have been, especially with the back-and-forth and delays in getting your phone working properly. At the time, our team was working through a very high volume of requests and a new network issue, which caused some of the slowness and repetition on our end.

We're so glad to hear your phone has been working well recently—that’s exactly the experience we want for you. Please don’t hesitate to reach out if anything comes up along the way. While we’re mindful of the costs of providing one-on-one support, we are actively working on expanding our team so we can respond faster and more personally moving forward.

Thanks again for your patience—we really appreciate you sticking with us.

Techless からの回答

2025年8月14日

We’re truly sorry to hear that your experience — both with Wisephone and with our customer service — did not meet your expectations. We reviewed the correspondence you had with our support team and did not find anything intentionally rude in the email exchange, though we acknowledge that’s how it came across to you. We’re so sorry you felt our response was rude. The agent who replied to your return request was aiming to provide clear and helpful information as to why the return could not be approved under our policy.

We aim to be as transparent as possible on our website about Wisephone’s features and limitations, and we’ll use your feedback to make that information even easier to find before purchase. While our return policy is designed to keep prices fair for all customers, we understand how frustrating it is when the product isn’t the right fit.

Thank you for sharing your perspective — even when it’s tough to hear — as it helps us improve both our service and communication. We also warmly encourage all customers to take some time to learn more about Wisephone before making the intentional decision to dive in. It's always good to be well-informed and confident about your choices.

Techless からの回答

2025年8月13日

John, thank you for your detailed feedback. We completely understand the frustration of waiting for apps to be approved, especially when they’re important for school and extracurricular activities. The Tool Drawer is temporarily paused while we work to make the process faster, more transparent, and aligned with our mission to provide intentional, distraction-free technology.

We hear you on missing education and sports apps. Wisephone is designed to minimize distractions, which unfortunately means not every app is available — but your feedback helps us prioritize the right tools for families and students in the future.

We also appreciate your points about support and interface improvements. Delivering both intentional simplicity and reliable usability is our focus, and we’re continually working behind the scenes to improve these areas.

Thank you again for sharing your experience, and for helping us learn how to better meet the needs of families who want to reclaim focus in a tech-heavy world.

Techless からの回答

2025年8月13日

Thank you for taking the time to share your real experience — we really appreciate your feedback, Seth. We hear you on app availability, interface quirks, and missing integrations, such as Android Auto. The app request process is temporarily paused as we work to revamp it for greater efficiency and transparency. We are optimistic that it will be back soon in a better, smoother form.

We completely understand the challenge of carrying a secondary device and the interface differences versus your Pixel. Wisephone is intentionally designed to create a simpler, less distracting experience, but we also recognize that small frustrations can pop up along the way.

Your patience and support mean a great deal as we continue to improve the platform. We’re committed to making Wisephone as reliable, simple, and intentional as possible — and your feedback directly helps guide us toward achieving this goal.

Techless からの回答

2025年8月13日

Hi Mackenzie,

Oh goodness — this is absolutely not the experience we want anyone to have, and we’re truly sorry for the frustration you’ve endured. We take full ownership of the challenges you faced, from the SIM and IMEI errors to the extended back-and-forth with support.

We understand how exhausting it was to deal with delayed responses and multiple support tickets, and we’re glad that Kyle was eventually able to step in and provide real assistance. We also recognize that despite all efforts, the service did not work reliably for your teen, which is unacceptable.

We want you to know that we are working diligently behind the scenes to resolve this post-port network issue. This problem is rare, but it has proven difficult for our carrier team to pinpoint and fully fix. We truly wish this could have been resolved immediately, and we appreciate your patience as we continue improving processes and network support to prevent this from happening in the future.

We also want to acknowledge that we made exceptions to ensure your refunds were processed, because your trust and satisfaction matter to us. Your feedback has been shared with the team and will directly inform how we enhance both our service and support systems.

We are genuinely sorry that your experience fell so far short of expectations. Thank you for your honest feedback, and we hope one day to restore your confidence in what Techless and Wisephone stand for.

— The Wisephone Team

Techless からの回答

2025年8月13日

Wow, thank you so much for your great feedback! We understand it was a little bumpy while we worked through the SIM card/network challenge, but we're so glad you're son is up and running. It’s wonderful to hear that Wisephone is giving your son a way to communicate, enjoy music, and stay engaged without the distractions of social media or a web browser. That’s exactly why we built it—to give families a healthier, more focused way to use technology while still staying connected. 💛

Techless からの回答

2025年8月13日

Hi Nachman,

We’re truly sorry to hear that your experience with Wisephone I didn’t meet your expectations. While Wisephone I delivered its intended purpose for many customers, we recognize that it did not offer the performance some users were hoping for — and we understand how frustrating that can feel.

Looking back at your original case from May 2023, our records show that our team worked with you extensively to troubleshoot, including sending a replacement device. At the time, the phone was confirmed to be working, and the case was closed in June 2023 with the understanding that the matter was resolved. We did not hear from you again until recently.

Wisephone I has now reached its end of life, which is why we offered a generous discount and subscription credit toward Wisephone II — our next-generation device that addresses many of the limitations of the original.

We truly appreciate your early support of Wisephone and your belief in our mission. While we understand you may have hoped for a different resolution, we’ll need to consider this matter closed and will not be reopening the discussion. If you’d like to take advantage of the upgrade offer, please be sure to do so before September 30th.

Our goal remains to provide simple, reliable technology that helps people live more intentionally, and we wish you the very best moving forward.

Potential buyers should know: if your Wisephone has issues from day one, we will absolutely work with you promptly and thoroughly to resolve them. We’re committed to making things right whenever we’re given the opportunity to troubleshoot together.

— The Wisephone Team