Techno レビュー 38

Techno からの回答

2024年8月7日

Hi Ryan,

We see from your tracking number that your item was picked up at a postal facility on July 29, 2024. We're sorry to hear about this, especially since you didn't report any issue to us initially. We have reached out to you via email to see if we can help resolve this situation.

Please check your email, and feel free to respond so we can assist you further.

Best regards,

Livvie

Techno からの回答

2024年7月2日

Hi Gabe,

We apologize for any confusion regarding your order. Stating that we refused to refund you is inaccurate, as you accepted our solution, and we provided the partial refund as agreed. If the partial refund isn't satisfactory, we'd happily discuss further solutions to resolve this issue.

Your satisfaction is important to us, and we're here to help. Please let us know how we can assist you further.

Best regards,
Livvie

Techno からの回答

2024年7月2日

Hi Saira,

Thank you so much for your kind review! 😊 We're thrilled to hear that you love the case and are happy with your purchase. We apologize for the longer shipping time, but we appreciate your understanding. Now that you know what to expect, we hope your future experiences will be even better! If you have any questions or need further assistance, feel free to reach out. We're always here to help! Thanks again, and enjoy your new case!

Warm regards,
Livvie

Techno からの回答

2024年7月2日

Hi Laine,

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you had such a positive experience with our customer service. We always strive to go above and beyond for our customers, and we're glad we could help fix the issues and get you a new phone case quickly. Your kind words mean a lot to us, and we want you to know that we're always here to help. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks for being such a valued customer!

Warm regards,
Livvie

Techno からの回答

2024年6月4日

Hi Dante,

Thank you for your feedback. We're very sorry that your first order arrived late due to weather events affecting USPS delivery.

However, we did our best to make things right. Although the initial delay was out of our control, we shipped you the correct case at no additional cost when you ordered the wrong size. The replacement case arrived within 7 business days.

We believe our efforts to compensate for the initial delay demonstrate our commitment to good faith, and we hope you'll consider updating your review to reflect your complete experience with us. If there's anything else we can do to improve your experience, please let us know.

Best wishes,

Livvie

Techno からの回答

2024年6月4日

Hi Rudra,

I'm reaching out again as we haven't been able to locate your order or find any record of an order in Indian Rupees this year. We genuinely want to resolve this issue for you and ensure you receive the products you ordered.

Please contact us directly at info@technofficial.com with your order details so we can investigate further and address your concerns. Your claims are important to us, and we want to make this right.

Thank you for your understanding. We look forward to assisting you.

Best wishes,

Livvie

Techno からの回答

2024年5月22日

Hello Sandy,

Thank you so much for your enthusiastic review! We're thrilled to hear that you had a phenomenal shopping experience with us and found our customer service incredible.

Your recommendation means a lot to us. We're here to make every shopping experience as easy and enjoyable as possible. If you ever need anything else, please don't hesitate to reach out.

Thank you for choosing us!

Best regards,

Livvie

Techno からの回答

2024年5月21日

Hello Georgia,

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that our customer service team was able to assist you and resolve the shipping issue and sizing mistake.

Your satisfaction is our top priority, and we're delighted to know that you would choose to order from us again. If you ever need further assistance, don't hesitate to reach out.

Thanks again for your support!

Livvie

Techno からの回答

2024年5月17日

Hi Aleksandra,

Thank you for sharing your experience with us. We understand how important it is for our customers to receive exactly what they expect. Your feedback is invaluable, and we will certainly address this issue to ensure it doesn't happen again. We're glad to hear that the case itself works well for you, but we understand your concerns and appreciate your honesty. If there's anything we can do to make this right, please let us know.

Best regards,
Livvie

Techno からの回答

2024年5月17日

Hi Deb!

Thank you so much for your fantastic feedback! We're delighted to hear that you found the perfect iPhone case at a great price and that it fits your phone perfectly. We appreciate your patience with the shipping, and we're glad our customer service team could assist you with updates. Your satisfaction means the world to us, and we're thrilled to have you as a happy customer. Enjoy your new case, and we look forward to serving you again!

Best wishes,
Livvie

Techno からの回答

2024年5月13日

Hi there!

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our communication and customer support. We can't wait to see you again and hope you'll love your next purchase just as much. Thanks for making our day with your feedback!

Warm regards,
Livvie

Techno からの回答

2024年5月8日

Hi Brett,

Thank you for reaching out. I'm sorry for any confusion regarding your order. To clarify, we responded to your first message on the following Monday morning and replied on the same day for your subsequent inquiry. Also, our records show that your order was delivered on May 2, 2024.

We truly value your experience and feedback. However, we kindly ask for accurate sharing of information to help us maintain transparency with all our customers.

Thank you for your understanding, and we hope you enjoy your new case!

Best wishes,

Livvie

Techno からの回答

2024年5月8日

Hi Santiago,

Thank you for getting in touch! We’re really sorry for any confusion and the delay in getting back to you. We truly value your feedback and are here to help with any questions or concerns you might have.

Feel free to reach out if you need anything else at all. We're here for you!

Warmest regards,

Livvie

Techno からの回答

2024年4月9日

Dear Melissa,

Thank you for bringing this matter to our attention. We apologize for any confusion regarding your orders. Per our records, we successfully delivered an item to your mailbox at 5:39 pm on April 5, 2024. Currently, we only have one order associated with your email address.

To assist you further, could you please provide more details about the order you're missing? The order number or the details of the items you were expecting would be invaluable for us to investigate further and ensure a swift resolution to this issue.

We are committed to helping you and want to ensure that you receive all your orders. We appreciate your patience and cooperation as we address this. For any more assistance, please don't hesitate to reach out to info@technofficial.com.

Warm regards,

Livvie

Techno からの回答

2024年4月2日

We're just as excited for you, Bonny! Thank you so much for your enthusiasm. We can't wait for you to receive your case and enjoy it. Feel free to reach out if you have any questions or need further assistance once it arrives. Thanks again for choosing us!

Techno からの回答

2024年4月2日

Hey Jeremy, your review truly warms our hearts! We're so glad we could make your experience great. Your kind words and recommendation are deeply appreciated. It's feedback like yours that motivates us to keep spreading those positive vibes and delivering the quality service our customers deserve. Thanks a million for choosing us and sharing your thoughts. We're here whenever you need us!

Techno からの回答

2024年4月2日

Hello Kurt, it's fantastic to hear you had such a positive experience with our team! We're glad we could assist and make things right for you. Your appreciation means the world to us. Thank you for your kind words, and we're already looking forward to your next visit. We hope to see you again soon!

Techno からの回答

2024年3月26日

Thank you, Moaz! We're glad to hear you had a great experience. Your satisfaction is our top priority. Cheers to more wonderful experiences ahead!