Teeparam レビュー 10

Teeparam からの回答

2026年4月28日

Thanks a lot for sharing your valuable feedback with us.

Teeparam からの回答

2026年3月31日

Thanks a lot for sharing your valuable feedback with us.

Teeparam からの回答

2026年3月18日

Thanks for sharing your valuable feedback.

Teeparam からの回答

2026年3月18日

Thanks for sharing your valuable feedback.

Teeparam からの回答

2025年10月17日 に更新

Thank you for your enquiry.

Had you used our service, our staff would have advised you that air cargo is typically delivered within 10 days from the date of shipment, while sea cargo generally takes up to 45 days.

As the information provided is limited, we are unable to determine whether your shipment was sent via air or sea. To assist you further, we kindly request that you contact our customer service hotline 02037907773 or send us an email to info@teeparam.com with the relevant shipment details. This will allow us to investigate and provide you with an accurate update.

We appreciate your understanding and look forward to resolving this matter promptly.

Teeparam からの回答

2025年10月17日

Hi Sanmuganathan Sasi,

Thank you for taking the time to leave this feedback, and we're truly sorry to hear that your experience has dropped off since we introduced the new online booking system.

We understand your frustration—as a long-term customer of more than a year, your loyalty means a great deal to us, and we should be providing you with a seamless experience, not one with "lots of bugs." You are absolutely right that while the new system is an important step forward for us, we must consider the needs of all our users, and it sounds like we haven't done a good enough job of that yet.

Please know that we are actively reviewing all feedback like yours and are dedicating resources right now to fix the specific glitches and usability issues that have appeared. We are working hard to make sure the system is stable, intuitive, and works for everyone.

We'd love the opportunity to turn this around for you. Could you please send an email to info@teeparam.com with your account details and any specific bugs you've encountered? This will allow us to personally look into your account and ensure your next booking is smooth.

We value your long-standing business and are committed to earning back your trust.

Sincerely,

Teeparam Customer Support

Teeparam からの回答

2025年10月17日

Response to Payment Communication Concern

Dear Don Kokila

Thank you for your valuable feedback regarding the delay in confirming your recent payment and the temporary issue with accessing your profile. We understand how frustrating it is when communication ceases right after a transaction is made, and we sincerely apologize for the lack of visibility and the stressful experience this created for you. This is absolutely not the level of service we aim to provide.

We are pleased to confirm that your issue has now been fully resolved, and we have successfully verified and completed your payment/transfer.

Teeparam からの回答

2025年10月17日

Dear Rufina,

Please accept our most sincere apologies. There is no excuse for the experience you've described. To have your package delayed for nearly a month, coupled with a complete lack of response from our customer service team, is unacceptable and far below the standard we aim to provide. We completely understand why you feel frustrated and believe we are being unprofessional.

We want to make this right immediately and personally investigate the location of your package.

We urgently need your package details to resolve this. Could you please send an email with the following information to our dedicated support escalation team at info@teeparam.com
Your Full Name and Contact Phone Number.

The Date you sent the package.

The Origin Tracking Number

Once we receive this, we will assign an escalation specialist to prioritize your case, find your package, and provide you with a valid tracking ID and an update on its delivery status to India.

We are actively reviewing our internal communication protocols to ensure no customer has to endure this kind of radio silence again. We take your feedback seriously and are committed to resolving your delivery issue and earning back your trust.

We look forward to hearing from you so we can rectify this situation.

Sincerely,

Teeparam Customer Support

Teeparam からの回答

2025年10月17日

Dear Sumathi Franclin,

We are profoundly sorry and extremely concerned to read this review. Please accept our deepest apologies for the devastating experience you've had, especially when the parcel contained gifts for your daughter's birthday. There is no excuse for the missing items, the theft of personal belongings, or the distressing discovery of an empty chocolate box.

We take this claim of theft and tampering with extreme seriousness. We will immediately launch a high-priority investigation into the handling of your parcel.

To allow us to investigate this theft thoroughly, we urgently need the package details. Please immediately email our dedicated Investigation Team at info@teeparam.com with the following information:

Your Full Name, Phone Number, and Email Address.

The Tracking Number for the parcel sent from London to India.

The Date the parcel was sent.

A list of all items you believe were stolen (the Barbie doll, chocolates, other gifts, and the estimated missing weight of over 1 kg).

We will trace the exact point in the journey where this package was tampered with and will pursue this matter until we have a clear answer.

We value your business and your trust, and we are committed to finding a resolution to this traumatic experience and working to earn back your confidence.

Sincerely,

Teeparam Customer Support