Prompt customer service support and set up. I have switched a month ago, my internet is fast, reliable and wifi range covers my 2 story home without any extenders. It’s costing less than half than Be... もっと見る
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I'm a recent Telcan subscriber. This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades. I... もっと見る
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We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple a... もっと見る
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Calling India via Telcan.com using your smart phone is the fastest, most convenient and the cheapest. But, Telcan offers eight (8) ways to call to and from India. Everyone does not have a smart ph... もっと見る
企業情報
当該企業による記述
Telcan is a leading internet and home phone provider in Ontario & Québec, Canada founded in 1998. We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. - - - - - - - - - - - - - - - - - - - - - - WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
連絡先
2800 Skymark Avenue, 402, L4W5A6, Mississauga, カナダ
- 1-888-835-2268
- techsupport@telcan.com
- telcan.com
Transition from my previous provider…
Transition from my previous provider went very smoothly
2024年7月1日
Telcan からの回答
We're thrilled to hear that your transition from your previous provider to Telcan went smoothly. Making the switch seamless for our customers is always our goal, and we're glad we could deliver on that for you.
Telcan harassment
Telcan admitted that I never was a client. However, I continue to get two calls every day, threatening me because of “ lack of payment “, and “failure to return equipment “. Whenever I tried to talk to someone I got some gibberish, and the calls continued coming.
This has been a nightmare for months now, and I don’t know how to stop this craziness
D. Saal
2024年7月2日
自発的なレビュー
Telcan からの回答
We sincerely apologize for the inconvenience and distress caused by the repeated calls you have been receiving from Telcan. Your experience is not reflective of the service we strive to provide, and we understand the frustration this situation has caused you.
It appears that your phone number was previously assigned to one of our former customers who has outstanding payments and has not returned their equipment. Unfortunately, this has resulted in the erroneous calls you are experiencing.
To resolve this issue as swiftly as possible, we kindly ask you to send an email to us at satisfaction@telcan.com with the phone number receiving these notifications. This will enable us to locate the source of the problem and make the necessary adjustments to ensure you no longer receive these calls.
Once again, we deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter. Your feedback is invaluable to us, and we are committed to ensuring this does not happen again.
Thank you for bringing this to our attention. We look forward to assisting you and resolving this issue promptly.
Telcan Inc review
Telcan Inc, Internet service provider
September 2, 2021, I moved to my new home and had my internet and home phone connected within one week, so far all is well. While other providers are struggling with heavy overhead due to abuse, waste, inefficient operation, and dwindling subscription due to non-affordable prices for low income consumers, if Telcan will remain competitive by cutting cost, eliminating waste by monitoring the progress in its operation with Statistical Process Control (SPC) and pass the savings to its customers, its profit will continue to rise without being a future communication giant and without the dilemma of other big providers which lose customers due to non-affordable prices and face business contraction. Nature is cyclical: Expansion followed by Contraction, when a company grows so big, left hand does not know what right hand is doing, there is communication problem between departments and there is abuse and waste resulting in increasing operating cost, some departments may be working against each other for self-interest. As the company increases fees to cover rising operating cost, it risks losing customers who switch to other lower price providers. Consumers are price sensitive as they struggle to make ends meet by cutting their expenses amid rising inflation and cost of living. The ramification for the struggling big providers will be layoff, freeze in pay hike or even pay cut. The worst outcome could be takeover by other providers and in cases of drowning in debts, face bankruptcy. An ingenious operating system, effective and responsible customer communication, experienced and well trained technical support staffs (excel in knowledge, clear verbal English/French and politeness) are essential for pleasing its customers and vital for the company's success.
Human intelligence is not created equal, most start up internet providers started to increase fee once their business picked up, then started to lose customers struggling to make ends meet amid hardship in life. Corporate greed and indifference to consumer's plight is the cause of business failure. Over the years, I have seen many start up companies born and died within as short as 2 years. But Telcan has kept its operating cost low and its fees constant while providing intelligent and conscientious service. The never ending increasing profit of Walmart and Dollarama are a good exemplary for business venture entrepreneurs: Massive steady and secured sale revenue at low operating cost and low consumer prices.
February 5, 2024 I chatted with Telcan agent to report change of address, the process was very simple and smooth. I moved to a new home, my internet and home phone cable was installed on February 8 and access to internet and phone is operational, thanks TelCan for the great job !!!
July 2, 2024 I chatted with Telcan agent to report change of address again, the process was done in 10 minute. I moved back to the former address 2 days ago but into a different room, the Telcan technician came this morning at 8 am and made the internet/home phone connection in less than 15 minutes and it is operational, thanks Telcan for the great job again, highly recommended.
2024年6月28日
自発的なレビュー
Telcan からの回答
Thank you so much for your detailed and positive review! We truly appreciate your kind words about our service and the seamless experiences you've had with us during your moves and address changes.
At Telcan, we strive to provide reliable and efficient internet and home phone services, and it's fantastic to hear that our team met your expectations each time. Your satisfaction and recommendation mean a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out us at techsupport@Telcan.com. We're here to ensure you continue to receive exceptional service.
Thank you once again for choosing Telcan!
Telcan からの回答
We're thrilled to hear that you're enjoying our service and experiencing great connectivity. Your satisfaction means the world to us, and we're delighted that we could meet your expectations.
Wish there was a zero rating
Wish there was a zero rating. Been almost a year since cancelation and now they send another bill. Beware of this shady company
2024年6月24日
自発的なレビュー
Telcan からの回答
We sincerely apologize for the inconvenience caused by the billing issue. We understand your frustration and regret the oversight. We did attempt to reach you by phone, but unfortunately, the call went unanswered. Please be assured that we have now waived the charges on your account, and your account has been settled and closed with no outstanding balance. You will no longer receive calls or notifications from us. Thank you for bringing this to our attention, and we appreciate your patience.
Telcan からの回答
We're so glad you are enjoying our service, Jeff n Sharon A! Thanks for trusting us and leaving a great review.
Great first impression
The installation of the modem was really fast and the internet has been working perfectly this month
2024年5月22日
自発的なレビュー
Telcan からの回答
Thank you for taking the time to leave such an amazing review, Laura! We're very glad that you have found our service to be excellent.
Great!
Recently signed up for internet service from Telcan for my condo. Shipping of the modem was prompt, with no delays in providing service which was activated remotely without an agent to be present.
Very smooth process! Have been happy with the advertised speeds as well. Easy 5/5
2024年6月21日
自発的なレビュー
Telcan からの回答
We are delighted to hear that you had a smooth and prompt experience with our internet service and that the modem delivery and activation process met your expectations. It's great to know that you are satisfied with the advertised speeds and our service overall. Your positive feedback motivates us to continue providing excellent service to all our customers. If you ever need any assistance, please don't hesitate to reach out. Thank you for choosing Telcan!
Don't do it
Don't do it! This company is a wolf in sheep's clothing. They offer cheap rates and provide cheaper service! They throttle your internet and when you catch them, they play dumb. When you cancel your account, they ignore you and continue to charge you and send you threatening messages EVERY DAY saying they will report you to the credit bureau! I have been going back and forth with them every day for weeks now! Every time they say "sorry for the confusion" and then proceed to tell me they are going to disconnect me and report me to the credit bureau!! There is no confusion! I already told them I'm not using their service!!! I paid them every month and then said my last payment was my last payment! They igonore you - sort of - but then come back with the same never ending circular conversation. It's like when George Costanza wouldn't answer his girlfriend's calls so she couldn't break up with him. Save yourself the aggravation and run from this company!!
2024年4月16日
自発的なレビュー
Telcan からの回答
Hi Dave, We deeply regret the inconvenience you’ve experienced with our service. It is our utmost priority to ensure a seamless and satisfactory experience for all our customers, and we apologize for any frustration caused by unexpected charges and communication issues.
As previously communicated, we adhere to strict internet regulations that may result in the restriction of certain websites. These measures are implemented to safeguard users from potentially harmful content and to uphold the integrity of our services. Please note that such restrictions are not a result of intentional bandwidth throttling or targeted website limitations, but rather due to broader internet censorship protocols, which may include parental controls and network security policies.
Regarding the disconnection of your service, we require explicit confirmation from you, either via a telephone call from your registered number or an email. Following your review, we attempted to contact you multiple times to process the cancellation, but unfortunately, we did not receive a response. Consequently, the service was not discontinued. Upon your request to void the subsequent bill and cancel the service, we promptly complied; however, we are still awaiting the return of our modem. A prepaid shipping label has been sent to your registered email address for this purpose. We kindly request that you return the modem at your earliest convenience to facilitate the closure of your account and to prevent any further communication regarding this matter.
Rest assured, it is never our intention to deliver anything short of excellence. Please be assured that it is never our intention to provide anything less than a satisfactory experience for our customers.
installer was professional
2024年4月22日
自発的なレビュー
Telcan からの回答
Thank you for taking the time to share your experience, Brian!
Fantastic!
2024年5月10日
自発的なレビュー
Telcan からの回答
We're so glad you are enjoying our service, Golii! Thanks for trusting us and leaving a great review.
Telcan からの回答
Hi Victoria, Thank you for your positive review and your recommendation to others.
Purchase easy, service questionable
Purchase was nice and easy, everything is online, but service is unstable, when I open a ticket with support, technician was only blaming my side and was not willing to troubleshoot on the network side,when I insisted he said that he will give me a call back. Never heard from him back
2024年5月8日
Telcan からの回答
Hi Alex, We sincerely apologize for the inconvenience you’ve experienced with our service and the lack of follow-up from our technician. We understand how frustrating it can be when expectations are not met, and we appreciate you bringing this to our attention.
At Telcan, we strive to provide stable service and exceptional customer support. We regret that we did not deliver on this occasion. We would like to assure you that your feedback is being taken seriously and we are investigating the matter to ensure it does not happen again.
We would be grateful for the opportunity to resolve this issue and improve your experience. Please reach out to us at your earliest convenience so we can address your concerns directly and provide the service you deserve.
Telcan からの回答
We're so glad you are enjoying our service, Irguadalupe! Thanks for trusting us and leaving a great review.
Internet super slow
Internet super slow, comes and go already called, and followed instructions but still the same
2024年5月8日
Telcan からの回答
Dear customer, We’re truly sorry to hear about the issues you’re experiencing with your internet speed. It’s important to us that our customers have a smooth and reliable connection, and we apologize that we’ve fallen short in providing this for you.
We would like to get to the bottom of this as quickly as possible. Could you please reach out to our customer support team again? We’re committed to troubleshooting the problem thoroughly, including both your equipment and our network, to ensure we find a resolution.
Your satisfaction is our priority, and we appreciate the opportunity to make things right. Thank you for your patience as we work to improve your internet service.
Telcan からの回答
Thank you for taking the time to leave such an amazing review, Tom! We're very glad that you have found our service to be excellent.
Might be cheaper, but the service they provide is stable.
A good company, but the service they offer might be cheaper. It's worth mentioning, that their customer service is very efficient and helpful, so if any problem arises, they will quickly provide an appropriate help.
2024年5月5日
自発的なレビュー
Telcan からの回答
Thank you so much for being our loyal customer, Radio Polonia Montreal CFMB A! We're proud of our Team members and always happy to hear positive things about them.
Telcan からの回答
We're so glad you are enjoying our service. Thanks for trusting us and leaving a great review.
Telcan is a reliable internet service provider
I've been using Telcan for two months and cannot fault them. The service is reliable, the internet speeds are exactly as described, and the customer care is highly accessible. I highly recommend Telecan over the established internet providers for their ease of use and friendly customer service experience.
2024年3月21日
自発的なレビュー
Telcan からの回答
Thank you so much for being our loyal customer, Nipun! We're proud of our Team members and always happy to hear positive things about them. We’re grateful for your recommendation and look forward to continuing to provide you with excellent service.
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