Teldoc ロゴ
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Teldoc レビュー 13

•
TrustScore 5段階評価の4

4.2

医師
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

企業情報

  1. 医師
  2. 医療センター

当該企業による記述

Teldoc Australia provides accessible and affordable telehealth services, connecting patients with experienced Australian doctors via video or phone in just 15 minutes. We offer a wide range of healthcare solutions, including general consultations, prescriptions, medical certificates, and specialist referrals, with bulk billing available for eligible patients. Committed to convenience, quality care, and patient satisfaction, Teldoc is your trusted partner for online healthcare from the comfort of home.

連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

13件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Dr Vafa Derakshan amazing

I had a telehealth appointment today with Dr Vafa Derakshan through Teldoc and honestly couldn't be more impressed.

I've never done something like this before and was a bit unsure going in, but he made the whole process incredibly easy. He explained everything clearly, was patient and took the time to make sure I fully understood what I needed to do.

He helped me organise a referral for an important test and made what felt stressful at first feel simple and manageable.

Really appreciate the professionalism and kindness. Can highly recommend to anyone needing a quick and helpful telehealth consult

2026年3月19日
自発的なレビュー
5つ星のうち5の評価

I got the instant GP service.

Due to some health issues, I couldn’t travel. I reached out to teldoc, and they got me an appointment right away. They diagnosed my issue and gave me a prescription right away. I highly recommend them and for future appointments I will use teledoc only.

2025年9月4日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Hi Abhishek, thank you so much for your kind words about how seamless our telehealth session was—it means the world to our team at TelDoc! We're thrilled it helped you get back on track quickly. Looking forward to supporting you again soon. Best, Teldoc Team

5つ星のうち5の評価

Amazing doctor

Amazing doctor, listened to my concerns well and took time to explain and recommend options. We’ll definitely be seeing him again!

2025年7月1日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Hi Malakdeep, your fantastic feedback brightens our day—thank you! Delivering reliable telehealth care is our mission at TelDoc, and we're so glad it worked well for you. See you next time!

5つ星のうち5の評価

Sound advice in a timely manner.

Sound advice in a timely manner. Thanks!

2025年6月30日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Thank you for taking the time to leave such a glowing review! At TelDoc Australia, we're passionate about making telehealth accessible and effective, and it's rewarding to hear we've hit the mark for you. We look forward to welcoming you back anytime.

5つ星のうち5の評価

Great doctor!

Great doctor! Very detailed, takes time to understand your condition and provides excellent advice to achieve improved health outcomes! Would recommend to anyone!

2025年5月1日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear Elvis, we truly appreciate you sharing your positive experience with our virtual support—it's feedback like yours that keeps us motivated to deliver compassionate care. Grateful for your trust in TelDoc. Wishing you all the best ahead!

5つ星のうち5の評価

The Dr and my experience was very good…

The Dr and my experience was very good I’m very happy with the experience

2025年4月15日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Thank you for sharing this wonderful feedback—it's heartening to hear that your telehealth experience with the doctor left you feeling so positive! At TelDoc Australia, we're dedicated to making every virtual consult smooth and supportive, and reviews like yours inspire our team. We look forward to being there for you again soon. Best regards, Teldoc Team

5つ星のうち1の評価

Unwanted request for feedback

I received an email asking me to give feedback on my Telehealth consult with Teldoc. I have not contacted Teldoc ever and wondering why I have received this request?

2025年3月11日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Hi Helen, We recently sent out a request to our former patients, and some of these appointments may have been from a while back.
Edit: Thank you for confirming your details. We can confirm that you were seen by our practice last year for a telehealth appointment. Please reach out to our reception team if you would like more details. Apologies for any confusion caused.

5つ星のうち1の評価

'Teldoc' (Health Engine) vs 'Teledoc'

I understand 'Teldoc' is the trading name of Health Engine? I'm a 77 year old, with CSHCard, who phoned on a December evening when I'd done a positive RAT for what was my 3rd Covid infection (4 x vaccinated). I requested a script for antivirals. Your doctor charged me $69, declined to give me a script for the antiviral I'd had successfully for my 2nd infection (Paxlovid) 12 months earlier, said he would only give me a script for Lagevrio, even though I told him I'd had that for my 1st infection in 2022 and it resulted in my vomiting (+ diarrhoea). Luckily, I then received a callback from a doctor from Teledoc, and after I sorted the confusion between your 2 names, he immediately issued a script direct to our local pharmacist for Paxlovid and my wife was able to go there and collect my antivirals, 10 minutes prior to the pharmacy closing at 7.00pm. So I had excellent service from Teledoc, bulk billed, and no effective service from Teldoc and charged $69. Thank you for the opportunity to review.

2024年12月2日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear Kay,

Thank you for sharing your experience. We understand your frustration, and we want to address your concerns.

Firstly, we would like to clarify information regarding Medicare rebates. Medicare rebate policies for COVID-19 telehealth consultations have changed, and unfortunately, we are no longer able to provide bulk-billed COVID-19 telehealth consultations in the way that may have been previously available. This is due to changes in government medicare policy, and is not a choice made by our individual company. All our GP's provide bulk billing and Medicare rebates where it is available, and we are always updating our policies in line with Medicare requirements.

Secondly, we have been unable to locate your patient details within our system. It is possible there may have been a mix up with the company that was used. Health Engine is a booking platform, and there are many different Medical Centres that use their booking services. If you would like to provide further information, so we can investigate further, please contact us to discuss.

Regarding the medication prescribed, our doctors make clinical decisions based on current medical guidelines and individual patient needs, prioritising medication safety. The choice between Paxlovid and Lagevrio is based on a thorough assessment of a patient's medical history and potential risks.

We appreciate your feedback and will use it to improve our communication and processes. We are sorry for the confusion and any inconvenience caused.

Sincerely,

The Teldoc Team

5つ星のうち5の評価

Unwell While on Holiday

I was holidaying in Airlie Beach, I live in NZ. My call was answered straight away, details taken. Was told a doctor would phone me back in 15 minutes and that is exactly what happened.
Doctors questions were thorough, medication prescribed and I had it in my hand within 30 minutes.
Absolutely excellent service and a very reasonable price. There was no hesitation that I was not an Australian.
Highly recommend.

2024年11月10日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear Karen,

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our telehealth service while holidaying in Airlie Beach. We're delighted that you found our response time prompt, our doctor's consultation thorough, and the medication delivery efficient.

We're especially pleased that we could provide seamless service to you, even as an international traveler. Providing accessible and efficient healthcare, regardless of location, is a core value for us.

We truly appreciate your high recommendation!

Sincerely,

The Teldoc Team

5つ星のうち5の評価

Great experience

Great experience! Quick and affordable service, doctor and team are always kind and polite. I highly recommend it!

2025年2月8日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear Ana,

Thank you so much for your kind words! We're delighted to hear you had a great experience with our quick, affordable, and friendly service. We appreciate your recommendation!

Sincerely,

The Teldoc Team

5つ星のうち5の評価

Great TeleHealth Option!

Easy to book, simple new patient paperwork, appointment was right on time, the doctor was pleasant to talk to, great communication from clinic (both for confirmation of appt and recieving digital documents afterwards instantly), straight forward billing.
I had not used a telehealth service before, so wasn't sure what to expect. This appointment was efficient and stress free. I will definitely use Teldoc again.

2024年5月23日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear Robyn,

Thank you for your fantastic review! We're thrilled to hear you had such a positive first-time telehealth experience with Teldoc. We're especially pleased that you found our booking process easy, our paperwork simple, and your appointment punctual. We also appreciate your feedback on our clear communication and straightforward billing.

We strive to make telehealth accessible and stress-free, and we're delighted to know we met your expectations. We look forward to serving you again in the future!

Sincerely,

The Teldoc Team

5つ星のうち5の評価

Fast telehealth consult

Fast online doctor consult, and got my script on my phone instantly. Amazing!

2023年4月16日
自発的なレビュー
Teldoc ロゴ

Teldoc からの回答

Dear James,

Thank you for your amazing feedback! We're delighted you experienced our fast online consult and received your script instantly. We're glad we could provide you with such efficient service!

Sincerely,

The Teldoc Team

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