Telesin レビュー 

I am extremely disappointed with my experience shopping at the TELESIN online store.

I placed an order for the TELESIN Smart Phone Camera Grip on 14 October 2026 (Order #TELESIN33154) and paid US$58.99, including shipping. As of 26 October, almost two weeks later, my order status still says “Still preparing. We'll email you when these items ship.”

Despite sending emails to both support and info email ids, I have received absolutely no response. There has been no shipping confirmation, no tracking number, no estimated dispatch date, and not even the courtesy of an explanation for the delay.

What makes this experience particularly frustrating is the complete lack of communication. Customers should not have to chase a company repeatedly just to find out whether an order they have paid for will ever be dispatched.

I was genuinely interested in TELESIN's products and placed this order in good faith. However, the company's handling of this purchase has seriously undermined my confidence in the brand. Taking payment is not enough; customers deserve reliable fulfilment and basic customer support.

I am now considering raising a payment dispute with my credit-card issuer if this situation is not resolved promptly.

My advice to potential customers: think carefully before ordering directly from the TELESIN store, particularly if you are ordering internationally. Based on my experience, the lack of shipping updates and the failure to respond to customer emails are unacceptable.

I hope TELESIN takes this complaint seriously and either dispatches my order with valid tracking details or issues a full refund. I will update this review if the company resolves the matter.

I bought a lens on October 1st. 16 days letter I have received a tracking number which tells me in the currier website it does not exist, I have written two email in over a week without response from Telesin. This is a fraudulent website in my experience.

I bought products from TelesinStore, but the order never arrived. There is no tracking information either. Furthermore, they have no customer service. Avoid buying from them.

Hello Telesin, if you are seeing this message, pls help. My ORDER #TELESIN31789. You sent me wrong version of master grip. I ordered iphone 18 pro max version. U sent me iphone 18 pro version. I sent pictures to your email, but no reply yet. Tq

Never received my order! The tracking number is bogus, and customer support has been absolutely useless. They claim it was delivered and are telling me to deal with my local carrier. I’m out $75 with nothing to show for it. Extremely disappointing!

I bought a Telesin under water remote for my GoPro. During my first dive it worked for less than 15 minutes, then it was dead, nothing worked anymore. How sad that Telesin sells underwater tools that are not water resistant. Crap. I bought Telesin stuff once but never again.

Very disappointing experience. I paid for my order and received the order confirmation, but since then there has been no shipment, no tracking updates, and no response from customer support despite contacting them. The lack of communication is unacceptable. I cannot recommend this store based on my experience.

I would strongly advise people to think twice before ordering from Telesin. I placed an order for a Magnetic Neck Mount on 18 November 2025, my payment was taken, and my order was confirmed. Despite this, I never received the product.

The lack of communication and customer service has been extremely disappointing. After waiting for my order, I was left without the item I paid for and without a satisfactory resolution. As a paying customer, this is completely unacceptable.

When you spend your money, you expect either the product to arrive or for the company to resolve the issue promptly. Unfortunately, that wasn’t my experience. Based on how my order was handled, I cannot recommend Telesin and will not be purchasing from them again.

Buy at your own risk. My experience has been nothing but frustrating from start to finish.

I ordered the following items directly from Telesin:

Telesin Filter Set CPL + ND Filter Set for Action5 Pro/4/3
TELESIN Upgraded 1/4 Adapter for Action Cameras
TELESIN Floating Tripod Selfie Stick

The tripod and adapter arrived without any issues, but the filter set was incomplete.

After contacting customer support, I provided proof of purchase, photos, and all the information requested. Telesin acknowledged the issue and sent a replacement shipment.

Unfortunately, the replacement did not solve the problem. Instead of the missing filters for the Action5 Pro, I received a CPL filter designed for a different camera model (Pocket series), which is not compatible with my device.

I recorded a video of the replacement package being opened and shared it with support as evidence.

Since then, I have sent multiple follow-up emails but have not received any response for several weeks.

At the time of writing this review, I still have not received the correct filters or a refund.

#TELESIN26565

Hice una compra desde su web hace mas de 1 mes y no solo que no enviaron el producto, sino que no responden los correos. En la web figura que el pedido fue realizado y pagado pero nunca se envió. Creo que es una web de estafa y no se por que medio denunciarlo.

I placed my order with Telesin on November 9, 2025 (Order #TELESIN21945). When the package arrived on December 7, 2025, the main product was missing.
I contacted Telesin the same day, and again on December 8, when they asked for photos. On December 9, 2025, they confirmed that the product had mistakenly not been shipped and promised to send it again.
After multiple follow‑ups on December 11, January 5, and January 12, 2026, I finally received a new tracking number on January 20, 2026.
However, the tracking clearly shows that the shipment was sent to Texas, USA, and on February 4, 2026, it was picked up by an unknown individual at a post office in Giddings, Texas. I live in Denmark and never received anything.
Despite more than three months of waiting, repeated emails, and several promises of resending the product, I still have not received what I paid for. The customer service is slow, unprofessional, and provides no real solutions.
I cannot recommend Telesin.

Never delivered the product. When I followed up they said that it was out of stock, but never refunded me. These guys are crooks, stay away!