tenantevaluation.com レビュー 

9
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TrustScore 5段階評価の2

2.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

2.1

期待以下

TrustScore 5段階評価の2

9件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1カ月以上経ってから回答

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2.1

すべてのレビュー

(9)

過去12か月のレビュー数: 2件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Hot trash and all of the real reviews…

Hot trash and all of the real reviews agree. If you see their company name, avoid them like the plague.

2026年4月17日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

We’re sorry to hear you had a frustrating experience. Could you contact our support team with more details about what happened so we can look into your concerns? Please keep any application or personal information out of this public thread

5つ星のうち1の評価

CR-P

Poor customer service. Inflexible. Atrociously slow technology. Only one word to sum up the experience: CR-P

2026年1月12日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

We’re sorry the slow technology and customer service made this experience frustrating. Please email support@tenantevaluation.com with your application number and the issue you ran into to get help with your specific case. Please keep personal details out of this public thread.

5つ星のうち1の評価

A rip off scam

A rip off scam. They close your application while you are waiting on documents they requested. Then they want you to start over and pay another $450. No consideration for delays outside of your control

2025年8月7日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

John, we’re sorry this was so frustrating, especially while you were waiting for documents. Please contact support@tenantevaluation.com with your application number and the closure and fee details so you can get help with your specific situation. Please keep personal documents out of this public thread.

5つ星のうち1の評価

I paid the extra money

I paid the extra money, as did others. DON'T DO IT!!! There's nothing expedited about this "service" as they call it. There's no service done.

I settled on my condo on 6/18. Today (7/29) I got the letter. Apparently, they didn't care if I passed.

2025年6月1日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Julie, we’re sorry the timing left you disappointed after paying for expedited service. Please email support@tenantevaluation.com with your application number and the dates involved to request clarification on the processing and letter delivery. Please keep personal details out of this public thread.

5つ星のうち1の評価

System doesn’t work good

When you apply your documents , they asking only for American passport or visa , so if you have a green card the system doesn’t accept it.
It’s terrible, that this system doesn’t have more choices about your status

2025年6月11日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Svetlana, we’re sorry you had difficulty with the document options. Please contact support@tenantevaluation.com with your application number and a description of the upload issue to get guidance. Please don’t post identification documents or other personal details here.

5つ星のうち1の評価

Process delays due to Tenant Evaluation


As a realtor, I find the Tenant Evaluation System’s requirement for a Bank Reference Letter instead of a Bank Statement to be an unnecessary and frustrating hurdle. The process of obtaining a Bank Reference Letter from the bank can take up to seven days, and even when you visit the bank in person, they cannot provide the letter on the spot—it must be ordered and mailed, causing further delays. This has resulted in hold-ups on my clients' approval processes.
When clients upload a Bank Statement instead, the system rejects it, even though a Bank Statement provides far more detailed and relevant information than the requested letter. Ultimately, clients are forced to pay a rush fee to expedite the process, adding unnecessary costs.
Given that the system already asks clients to link their bank accounts for verification, I don't see why the Bank Statement—already rich in information—wouldn't suffice. I believe streamlining this requirement would make the process much faster and more efficient for everyone involved.

2025年1月13日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Maria Luisa, we understand that gathering documents can take time. The association sets the required documents, and Tenant Evaluation collects them on its behalf. Please contact support@tenantevaluation.com with the application number so we can clarify the requirements for that application. Please keep client and banking details out of this public thread.

5つ星のうち1の評価

I agree with the other reviewers on…

I agree with the other reviewers on yelp and Better Business Bureau & this website. This company is the worst company ever eight days of HELL . I paid them $150 plus $45 to expedite eight days later nothing they’ve done nothing they keep asking for documents simple credit check it is extortion. It is a scam now they made me pay another $30 or they won’t do the credit check eight days later still dealing it’s hell. I reported them to the Better Business Bureau if anyone has to use this company don’t rent from any condo association that uses them because you will go through hell.

2025年1月17日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Suzanne, we’re sorry the process was frustrating. The association sets the required documents, and Tenant Evaluation collects them on its behalf. For your concerns about processing time and additional fees, please email support@tenantevaluation.com with your application number and any previous support ticket number. Please don’t share personal or payment details here.

5つ星のうち1の評価

Absolutely the worst tenant screening…

Absolutely the worst tenant screening company around. They are a nightmare to deal with. No one ever answers the telephone, the automated phone system will take you in loops and then disconnect the call. They do not respond to emails to support. You might get a reference number to a support ticket but nothing ever happens. Tenant evaluation enters incorrect information about tenants names and won't correct them. They close applications and prospective tenants can't upload additional necessary information, subsequently the tenant is incorrectly denied by the association and it's a nightmare to try to correct.
I'm a local realtor and cringe when I see the property manager utilizes this service for tenant screening. It's always a headache going back and forth to get a good, well qualified tenant approved.

2023年8月23日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Dorine, we’re sorry it was so difficult to get help. The concerns you describe about application information, document uploads and unanswered support requests are important. Please email support@tenantevaluation.com with the relevant application and previous ticket numbers, keeping applicant details out of this public thread. That’s the appropriate channel to request help with a specific record.

5つ星のうち1の評価

Their web application is S**T

Their web application is S**T. They checkout process doesnt work, I tried 3 different credit cards to pay for the application fees and every time got an error. Now I look at my recent transactions and they actually charged me!!!

2023年2月23日
自発的なレビュー
tenantevaluation.com ロゴ

tenantevaluation.com からの回答

Ihor, we’re sorry you encountered payment errors and then saw charges appear. Please email support@tenantevaluation.com with your application number and a description of the checkout errors to request help clarifying the payment status. Please don’t send full card numbers or post payment details here.

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