Banner for Terra Universal, Inc.
Terra Universal, Inc. ロゎ
りェブサむトにアクセス

Terra Universal, Inc. レビュヌ 757

•
TrustScore 5段階評䟡の4.5

4.5

実隓装眮提䟛業者
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Jessica Chavez does an amazing job. She is always available. She has solved many of BLH problems with her swift thinking and exceptional customer service. She helped us navigate many of the new tar... もっず芋る

5぀星のうち5の評䟡

Eddie Herrerias was extremely helpful. We ordered one of the portable clean rooms from Terra Universal to test out and it was the best decision! Ordering process was swift and simple, overall took les... もっず芋る

5぀星のうち5の評䟡

Leslie at Terra went the extra mile to unearth information for me based on very limited details I could provide her. She was able to confirm product information for a delivery (she otherwise had no in... もっず芋る

5぀星のうち4の評䟡

Overall experience was mixed through (3) different orders. We experienced great customer service and then lost our rep after the first and second orders were fulfilled. This lag moment was the reason... もっず芋る

䌁業情報

  1. 実隓装眮提䟛業者
  2. ゚アフィルタヌ提䟛業者
  3. 補造業者
  4. 安党装眮提䟛業者
  5. 換気装眮補造業者

圓該䌁業による蚘述

Terra Universal designs, manufactures, and stocks comprehensive lines of cleanrooms, air filtration systems, pass-through chambers, desiccator cabinets, glovebox isolators, laminar flow hoods, cleanroom furnishings, and laboratory equipment. Since 1975 our mission has been to transform the world with innovative solutions that improve health, safety, performance, and yields.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

757件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Initial order was incorrect

Initial order was incorrect. Second order took over two weeks to get processed and shipped. I still have not received the product I ordered.

2026幎2月13日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Charles,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the error on your initial order for replacement belts.

We want to provide an update on your replacement order for the belts: it was processed on April 6th, shipped on April 9th, and our records show it was delivered today, April 15th. We hope it has arrived in good order.

For future orders where speed is critical, we do offer expedited processing and shipping options for faster delivery.

If you have any remaining concerns, please contact us directly at customerservice@terrauniversal.com or (714) 578-6100 and we'll be happy to assist.

Sincerely,
Loren
Customer Service

5぀星のうち1の評䟡

Undeliverable.

Order was cancelled after being placed because they couldn't deliver it.

Response:
That's crazy because your competitor had no problem delivering to me.

2026幎2月12日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Chris,

Thank you for your feedback. We're working on expanding our delivery options to include residential addresses and hope to serve you better in the future.

Your card was not charged for this order. You will not incur any costs as a result of this situation.

If you have any outstanding concerns or would like assistance exploring alternative solutions, please don't hesitate to reach out to us directly at customerservice@terrauniversal.com or (714) 578-6100.

We appreciate your feedback and hope to have the opportunity to better serve you in the future.

Sincerely,
Loren
Customer Service

5぀星のうち1の評䟡

No response to my emails

I have contacted this company three times trying to get a refund and never get a response. I will never buy anything from you again.

2026幎2月3日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Melanie,

We’re sorry to hear about your frustration.

Regarding the order for the PCR tubes, our system shows no record of any email or refund request. Our team will be reaching out to you directly to gather more details about your order and see what we can do to help. We are also available via phone, chat, and email.

We definitely want to understand what happened and make sure your concern is properly addressed. We appreciate the opportunity to resolve this for you.

Sincerely,
Loren
Customer Service
customerservice@terrauniversal.com

5぀星のうち2の評䟡

Cheap products

Cheap products. Would not recommend.

2026幎1月27日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Steven,

Thank you for your feedback. We’re sorry to hear that your experience with the desiccator did not meet expectations.

We take product quality concerns very seriously, and as soon as this issue was brought to our attention, we immediately sent out replacement components for your desiccator to address the situation. Our goal is always to ensure our customers receive products that meet our standards and perform as intended.

If there’s anything further we can do to support you, please don’t hesitate to reach out to us directly.

Your feedback helps us continue to improve, and we value the opportunity to make things right.

Sincerely,
Loren
Customer Service

5぀星のうち1の評䟡

Poor customer service and follow up

The ship date was severely delayed MULTIPLE times but the bigger problem was the lack of customer service and follow thru from your representative. I understand sometimes there are things out control and you can't meet ship dates but the ONE THING you can control is the personal side and making a simple phone call or email to notify customers of their order status especially when it's being delayed. Our order was initially scheduled to ship on 10/17/25 but was repeatedly delayed and not received until 2/5/26. I REPEATEDLY had to send emails requesting status of my order. One time, I was even pawned off by your rep and told to contact another department for an update. That's HIS job!!! I shouldn't have to call to ask where my order is and why is it late when it's months past due. Someone should be notifying me weekly.
Arthrex has been a repeat customer to Terra Universal and to be treated with such disregard and disinterest is very concerning.

2026幎1月27日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Eric,

Thank you for your candid feedback—we sincerely apologize for the frustration and lack of communication you experienced with your order for the custom storage cabinet.

You’re absolutely right: while certain factors that impact production timelines can be outside of our control, keeping you informed every step of the way is something we can and should do better. The delays to your shipment, combined with the need for you to repeatedly follow up, do not reflect the level of service we aim to provide.

To provide some context, custom-manufactured products can result in longer and sometimes shifting lead times. We are optimizing our automated status notification system to provide more accurate and timely updates—particularly when delays occur—so customers are better informed without needing to reach out. This is an area we are actively improving to ensure greater transparency and consistency.

For projects with tighter timelines, Terra does offer a FastTrack expedited option with guaranteed ship dates. In addition, we maintain a large inventory of hundreds of stocked products that are ready to ship for more immediate needs.

Your experience has been shared internally so we can address these gaps in communication and accountability. We truly value your business and would welcome the opportunity to rebuild your confidence in our service moving forward.

Thank you again for bringing this to our attention.
Sincerely,
Loren
Customer Service

5぀星のうち1の評䟡

Disappointed Again

This was the second time I have purchased a product from Terra Universal. The product that game was a different design than what was advertised and the representative refused to help, stating that they changed the product. The installation of this product was not clearly provided and the overall quality was much less than the previous version.

2026幎1月28日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Christopher,

Thank you for your feedback. We’re sorry to hear about your recent experience and appreciate you taking the time to share it.

We are always updating and improving our products. The design changes on the Lean Rail you noticed were made intentionally to provide a more hygienic solution. That said, we understand how frustrating it can be to receive a product that differs from what was originally advertised—especially as a returning customer expecting consistency.

Your comments regarding the install instructions and perceived change in quality are very important to us. We have shared this feedback with our product and documentation teams as we continue to refine both the design and the overall user experience.

We also regret that your interaction with our representative did not meet your expectations. That is not the level of support we aim to provide.

We truly value your input and will use it to improve moving forward. If you’re open to it, please contact us directly so we can see how we can assist further.

Thank you again for helping us improve.

Loren,
Customer Service

5぀星のうち2の評䟡

No real time support staff and an


No real time support staff and an extremely vague manual for assembly of a very expensive product is a real let down.

2025幎12月22日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Wes,

Thank you for your feedback. We are sorry to hear that your assembly experience did not go as smoothly as it should have.

Our customer service team is available by phone and email to assist with product assembly and technical questions. We encourage you to reach out to us directly at customerservice@terrauniversal.com or (714) 578-6100 so we can answer any questions to ensure your product is set up correctly.

Any feedback regarding the assembly documentation is also appreciated and encouraged so that we can pass to our team for review. We are continually working to improve our technical resources so every customer has a clear and confident setup experience.

We value your business and hope to turn this experience around for you. Please don't hesitate to contact us.

Sincerely,
Loren
Customer Service

5぀星のうち5の評䟡

Leslie was incredibly helpful


Leslie was incredibly helpful throughout the entire process. She arranged unit testing quickly and made sure everything stayed on track by following up on shipping details and lead times. She was responsive to every request and made the experience smooth and stress‑free. I truly appreciate her support and excellent service.

2026幎3月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Leslie went the extra mile

Leslie at Terra went the extra mile to unearth information for me based on very limited details I could provide her. She was able to confirm product information for a delivery (she otherwise had no involvement with) and put my mind at ease that our order was on track. I appreciated her patience, friendliness, and helpfulness. Thanks, Leslie!

2026幎2月26日
自発的なレビュヌ
5぀星のうち2の評䟡

Prepay

Well, it took a bit of effort just to get a quote from them.
After we received approval to do the work it was time to purchase the door system from Terra.
We had to prepay in full up front which is not a problem as this was our first purchase.
It has been my experience that if you ask for a full payment up front, you deliver on time.
My order was almost 6 weeks late and when I called to follow up I was told manufacturing issues was the reason.
When we finally received the product, the cover to the operator did not fit and I had to reach out to them for a new cover. That cover took another 2 weeks to get.
Needless to say, I did not have a good first impression of doing business with Terra Universal.

2025幎12月20日
Terra Universal, Inc. ロゎ

Terra Universal, Inc. からの回答

Dear Hank,

Thank you for your honest feedback. We sincerely apologize that your order experience did not go as smoothly as it should have. Unfortunately, the cover plate you needed was not in-stock. We had one made within a week and shipped overnight to get it to you as quickly as possible.

Regarding the original delay on the door, we always encourage our customers to purchase from our inventory of hundreds of stocked products that are ready-to-ship, or take advantage of our FASTRAK service when there is a required ship date. FASTRAK allows us to work overtime and weekends to ensure your order ships by your critical deadline, giving you the peace of mind that your project stays on track.

We appreciate your patience and value your business. Please don't hesitate to reach out if there is anything else we can do for you.

Sincerely,
Loreen
Customer Service

5぀星のうち5の評䟡

Exceeded Expectations

I placed a small order for replacement shelving from Terra Universal several weeks ago. After submitting my order online, I received a survey asking if I was happy with my experience. I answered "NO" at that time, simply because the order noted that the items wouldn't ship for 3 weeks. I'm in retail and we were in desperate need of the extra shelving. A representative from Terra Universal called almost immediately to inquire as to unsatisfactory survey comment. The young man was SO reassuring and promised to find out how quickly he could arrange to ship the shelves, as Valentine's Day was right around the corner and we needed the additional storage.
The shelves came less than a week later!
I was SO impressed!
I then got a follow up from Daniel Magpayo, making sure I was satisfied with the purchase as well as the service. I told Daniel that I was thrilled with absolutely everything! It's so rare that a company meets and exceeds expectations these days, so I really wanted them to know how pleased and impressed I am. I will definitely order from them again!

2026幎2月10日
自発的なレビュヌ
5぀星のうち5の評䟡

I reached out to Terra about a unique solution, And got service in return

I recently reached out to Terra with a fairly unique set of needs, and I had the pleasure of working with Daniel Magpayo, one of their Sales Engineers. Daniel delivered exceptional support from the very first interaction. He responded quickly, communicated clearly, and approached every part of the process with a high level of professionalism and structure.
Daniel’s technical knowledge and ability to break down potential solutions in a way that was easy to understand, and his genuine commitment to helping me reach the best possible outcome was very appreciated on my end. Even though my requirements ultimately didn’t align with an available solution, Daniel explored every angle. At every step, I felt fully supported and valued as a customer.
Daniel’s combination of expertise, customer-centric mindset, and consistency in follow‑through made the experience outstanding. 10/10 service. Couldn’t have asked for better. Terra is lucky to have him.

2026幎1月29日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報