Tesoro Direct レビュー 13

Tesoro Direct からの回答

2026年4月5日

Standard service is rare, but we’re aiming for legendary. 😉 So glad the assembly guide helped you get the job done. If you need anything else for your dream bedroom, you know where we are. Thanks for the 10/10!

Regards
Tesoro Direct Team

Tesoro Direct からの回答

2026年2月18日

Thank you for your kind feedback.

We’re really pleased to hear that the delivery and product quality met your expectations. Providing an efficient and reliable service without long waiting times is something we take pride in, so it’s great to know it made a difference.

We truly appreciate your recommendation and your support, and we look forward to assisting you again in the future.

Tesoro Direct からの回答

2026年2月14日

Thank you for your wonderful feedback.

We’re delighted to hear how pleased you are with the look and feel of your wardrobe. Creating a clean, elegant design with generous storage space is exactly what we aim for, so it’s great to know it’s made such a positive impact in your bedroom.

We at tesoro direct, truly appreciate you taking the time to share your experience and hope to assist you again in the future.

Tesoro Direct からの回答

2026年4月1日

Please accept our sincerest apologies for the significant delay in responding to your review here. We have recently been auditing our past feedback to ensure every customer concern has been addressed.

Looking back at our records from July 2022, we can see that this situation was resolved and the Klarna transition was finalized shortly after your post.

While we work with Klarna to offer flexible payments, they are an entirely independent entity. We have no control over their specific banking or refund timelines once a cancellation is submitted. Although we followed our protocol by notifying them of your request straight away, it is clear the coordination between our systems was not as seamless as it should have been. We apologize for the frustration this caused and for the lack of a more efficient resolution.

We value your feedback as it helps us grow, and we hope that despite this past experience, you might consider us again in the future.

Tesoro Direct からの回答

2026年4月1日

Thank you for sharing your feedback from 2022. Please accept our sincerest apologies for the significant delay in responding to your review here. We have recently been auditing our past feedback to ensure every customer concern has been addressed.

We understand and appreciate the frustration caused by the administrative challenges surrounding your order during what was a historically turbulent period for the global supply chain.

As we operate alongside a network of independent third-party suppliers and logistics partners, we are occasionally subject to sudden operational shifts within their own frameworks. During the tail-end of the pandemic, many of these external partners implemented immediate surcharges and logistical adjustments that were unfortunately beyond our direct control. While we always strive for a seamless transition between our partners and our customers, the volatility of that period created a gap in the service we aim to provide.

We have since significantly refined our partnerships and integrated more robust pricing protections to ensure our customers are better shielded from these external fluctuations.

While we regret that the coordination between third-party costs and your specific order was not handled more efficiently at the time, we appreciate you bringing this to our attention as it has helped us strengthen our current service model.