レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

very good service and quick. they are also very helpful and communicative especially when there was cancelation/ reschedule to my flights. i'm glad to use their service. i'm satisfied overall. thank y... もっず芋る

5぀星のうち4の評䟡

Steve was very helpful and promptly answered our queries. Our tests arrived on time and were easy to use. Our only slight issue was that we only ever got one result certificate despite two tests (fo... もっず芋る

5぀星のうち4の評䟡

The website for registering and uploading documents definitely has some technical issues. I have used the service twice and the site is not user friendly. For example one has to populate the test... もっず芋る

5぀星のうち5の評䟡

Very professional and stress free I chose Tests4Youfor Day 2 PCR from the Government list because they were the cheapest I could find and I could post test in Royal Mail box Arrived by DPD on time... もっず芋る

䌁業が回答したした

䌁業情報

  1. 地域医療サヌビス

圓該䌁業による蚘述

We deliver one of the country's most cost effective and reliable testing solutions. We have a two-way tracking system which means you can follow the test kit as it heads to your home and also follow it back to the laboratory after you've provided your sample. We believe in  transparency in delivery/returns, policies and of course we offer completely transparent and honest  pricing, with no gimmicks. Our dedicated team of testing specialists are driven by our commitment to get the country up and travelling, and our 7 days a week (9am-6pm) customer support, both on the phones and email, is designed to offer you all the support you require. We pride ourselves on our commitment service excellence coupled with the most competitive pricing in the country, allowing family holidays to become a reality once more. Testing doesn’t have to be complex, costly and be riddled with 'dodgy' pricing and opaque terms - we are here to make the whole process as simple as possible by putting you, the customer, at the centre of all we do.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

264件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(264)

過去12か月のレビュヌ数: 0ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Everything on time

On day 0 I collected my test from my mailbox. On day 1 I took a sample and sent it off. On day 2 I received a confirmation of sample reception at around midday and just after midnight I received my result. Everything worked as it should. Can highly recommend.

2022幎1月9日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Thank you Adam for the very kind review - we really appreciate you taking the time and trouble to share your thoughts.

We are thrilled that we were able to provide you with what you deemed an "Excellent 5 Star service" and we hope to continue meeting and exceeding our customer's expectations.

From everyone at Tests4You we hope that 2022 brings you an abundance of health and happiness (and please remember to stay safe!).

5぀星のうち1の評䟡

my result did not come

my result did not come you are not serious

2022幎1月8日
Tests4You ロゎ

Tests4You からの回答

Dear Maricel

Thank you for your review.

On the 8th January you wrote that your "result did not come" and you gave a 1 star review for our service, meaning 'bad'.

On looking into your case we found firstly that the test sample was only posted back to us on 6th January. Secondly, the test kit was not registered till 7th January and hence, the "result did not come" for the above reasons which obviously have nothing to do with our service.

We are totally committed to delivering the best possible customer care irrespective of the reason for any delays and so I am going to get the guys to resolve it hopefully today on Sunday!

kind regards

Dave (support@tests4you.co.uk)

5぀星のうち1の評䟡

Tests arrived quickly, shame results didn't!

Test ordered and arrived quickly, problems started when put in Royal mail Priority box on 2nd Jan. I assumed they would be collected with the priority service which was at 3.00pm same day - turns out they were just on Royal Mail 1st class tracked service so didn't get picked up until Tues 4th Jan. Eventually arrived at tests4you and only have 3 out of the 5 test results back on 8th Jan. Have been on the phone everyday to see if they could speed things up but told the same thing that we have to wait up to 48 hours from when the test is logged as received. 2 have been received but not even logged as arrived! Not happy and would not use again.

2022幎1月8日
自発的なレビュヌ
5぀星のうち5の評䟡

Fast, reliable and cheap!

Fantastic service. Test kit waiting for me when I arrived. Easy to use, posted straight off. Received notification of receipt the next day and 24 hours after received my negative result. And was the cheapest PCR test I found online.
Would Def recommend.

2022幎1月8日
5぀星のうち4の評䟡

I ordered 2 x Day 2 PCR tests but only


I ordered 2 x Day 2 PCR tests but only received one. After sending an email, and a response to a message to review Tests4you, I received an email with an apology and the missing test was dispatched the following day. I was kept updated, with emails, regarding the order and dispatch date and further messages to say when the tests would be delivered within a very precise 1 hour window.

2022幎1月7日
Tests4You ロゎ

Tests4You からの回答

Dear Deborah

Thank you for your lovely review ... I am sorry we couldn't get the full 5 Star excellent on this occasion and I promise we will work harder to try to earn it for next time!

Have a lovely weekend and of course stay safe :)

Kind regards

Dave

5぀星のうち1の評䟡

Ordered and registered codes for travel
 Have since had three calls from this company Paul Adam and Peter in quick succession. They were all very pleasant and apologetic. Paul, Adam and Peter. I

Ordered and registered codes for travel with Eurotunnel. Arrived home from France, took test immediately and posted in priority mail as instructed. 31st December .After many hours on the phone speaking with many staff Tests4You we are still awaiting results evening of 7th Jan. The company blame Royal Mail however some companies use a reliable courier service over holiday periods. Utterly frustrated and disgusted as we are Covid free taking LFT and tested in France day before leaving as required, travelled in the bubble of Eurotunnel and Campervan without contact with anyone. Here we are one week on trapped indoors.

2022幎1月7日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Dear Customer

We sincerely apologise on behalf of Royal Mail and ourselves for the postal delay and subsequent confusion.

One of our team members, Peter, has been in touch and explained the situation.

I hope you have a great weekend and thank you for your understanding - it's truly a pleasure to have such decent customers.

Kind regards

Dave

5぀星のうち4の評䟡

I ordered my test day 2 and they sent


I ordered my test day 2 and they sent it and supposedly the post office did not find my address and they returned the test for you again, can you please send it to me again to another address?

2022幎1月7日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Dear Angery

As you will be aware your address was not found by the courier - within minutes of being made aware we sent a new test kit out - very happily covering the costs of the kit and the postage and it will arrive by tomorrow.

We pride ourselves on customer care even when it is not our fault we will absorb the extra costs and look after our customers.

For our part we are pleased to have sent you a new kit out within minutes of your email request to us and even gave you your tracking code with your new address.

Thank you for your custom and we will try harder next time to earn the full 5 stars!

Kind regards

Dave

5぀星のうち4の評䟡

Currently sitting abroad with not much


Currently sitting abroad with not much time left till I’m back in the UK, like the other reviews have stated this company is very quick and efficient at taking money, however I have still not received my booking reference number.

This is very confusing and annoying as this company should have this part of the process running as smoothly their checkout as I already have enough stress for my return flight.

I am doing things I shouldn’t need to like chasing them up on the phone to no avail!

I hope they can respond quickly so I can rectify this review.

RE: Tests4U has now rectified the issue shortly after responding as they promised.

2022幎1月7日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Dear Customer

Thank you for contacting us. Unfortunately I cannot identify you from your review so please email me on: support@tests4you.co.uk .... I have also asked Trust Pilot to reach out to you to help identify you so I can help you.

Your issue will be resolved within approximately 60 minutes and you will receive your number.

Apologies for any inconvenience caused.

Thank you for your patience.

Kind regard

Dave

5぀星のうち1の評䟡

Avoid this. Website doesnt accept payment from UK apparentlyt

Avoid this. Went to purchase, spent 10 mins entering in huge amount of detail only to find that website said there were no available payments for someone living in the tiny backwater of LONDON UK

2022幎1月7日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Dear Matthew

By your own admission you are NOT a customer and yet you feel it is appropriate to give a 1 star and effectively damn all aspects of company.

With respect you are speaking nonsense - out of thousands of customers you are the only one who has complained about not being able to pay AND you were not a customer but still gave a 1 star - I think that speaks for itself.

Nevertheless I wish you well and stay safe :)

Kind regards

Dave

5぀星のうち3の評䟡

Cheap and fast but lacking in communication

EDIT:
After a few hours I have recieved an e-mail with the locater number attached. As mentioned by someone below, it seems the most efficient way of contacting is through TrustPilot. Hopefully as the company grows, so will the communication.

Ordered my day 2 test and the process seemed smooth. Paid and recieved an e-mail with my order number, but the Passenger Locator number was missing. "No biggie" I thought and proceeded to naively call them, but to my surprise their number wen straight to voicemail all 5 times. I then tried to access their website for information on how to e-mail them, but now their website does not work and there is nothing to do. The money has, however, already been taken out of my account. What a scam...

2022幎1月7日
自発的なレビュヌ
Tests4You ロゎ

Tests4You からの回答

Please confirm you have received your number.... thank you

5぀星のうち5の評䟡

Excellent, super fast service!

Excellent, super fast service! Had to call Tests4 you as l couldn’t find my order number and my call was answered promptly and really efficiently. The gentleman talked me through everything making sure that I had everything needed to do my tests.He was friendly, chatty and put you at ease making the process easy to do. Posted my tests at 10am and had results before the end of the next day. Super service, thanks for making my holiday possible!

2022幎1月7日
自発的なレビュヌ
5぀星のうち3の評䟡

Resentful of test and cost

Whilst resentful of having to pay for a Day 2 test to come home to my own country, which has much higher infection rates than the place I flew in from, I will nevertheless attempt to be objective.
The price was cheaper than other competitors and customer services were helpful when my ref number did not arrive as it should have.
It was impossible to register the test online using my desktop because the date matrix was blocked by another part of the webpage. I eventually did it on my phone.

2022幎1月6日

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