Een goede site, met voldoende info en een heel goede uitleg om je voet te meten en zo de juiste maat te bestellen. Relatief snelle levering. Het zou wel interessant zijn om een bevestiging van je best... もっと見る
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I ordered the slim leather red Tevas size 39 after tracking them for weeks at end of season, saving up, them vanishing off the website and then suddenly reappearing. I really wanted the red colou... もっと見る
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Teva sandalen Hurricane XLT JR Roze besteld voor mijn dochter maar ben er absoluut niet tevreden mee. Ze zitten goed en lopen lekker, maar na 1x buitenspelen met water en zand zien ze eruit of... もっと見る
企業が回答しました
Dopo aver acquistato un paio di sandali TEVA on line, ho avuto grossi difficoltà, non risolte, con il corriere. Scrivendo all'assistenza clienti TEVA sono riusciti a risolvere il problema cambiando... もっと見る
企業が回答しました
企業情報
Teva について
当該企業による記述
Welcome to the official Trustpilot profile for Teva.
Thank you for sharing your reviews with us.Our story:
Pioneered in 1984, the original icon was created to give people the freedom to roam. We inspire those who crave experiences and connections, in whatever form they take, and our products are crafted to be accessible, versatile and a celebration of the independent spirit. Creator of the original sport sandal over three decades ago, the self-defining idea of freedom still holds true today with Teva products now sold in over 40 countries worldwide.Our community. Our environment:
We believe in good business. The kind that positively shapes our community, protects the environment and inspires future generations. Our Corporate Responsibility Program encourages us to look at the broader impact of our activities on our employees, customers, communities, and the environment as a whole.100% of our iconic straps are now made from traceable, verifiable recycled plastic. We want those who come after us to have the freedom to explore the outdoors tomorrow, so we're reducing our footprint today. Read more here
Free returns & exchanges
Free returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.Our Customer Service promise:
At TEVA, your feedback is important to us and we carefully read your reviews for Europe. Our Customer Service team is always here to help you.Contact our Customer Services
当該企業による記述
連絡先
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, 英国
- customerservices@teva-eu.com
- teva-eu.com
4.1
ほぼ満足
1807件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
You say my order has arrived but I have…
You say my order has arrived but I have been home since 2.30 and no-one has delivered anything
2026年7月3日
Teva からの回答
Hi Cathy,
I am sorry to hear your order hasn't arrived despite the notification. I am currently looking into this for you and will be in touch shortly to assist further.
Kind regards,
Mia
Teva からの回答
Bonjour Dominique,
Nous vous remercions pour votre retour.
Avec plaisir. N'hésitez pas à me contacter si vous avez la moindre question. Nous vous souhaitons une excellente journée.
Cordialement,
Dhyna
Teva Relation Clientèle
Another pair of Tevas
They are as they looked online. They seem to have a slightly wider fitting than many shoes I've tried and that suits my feet. The soles on my ancient Teva sandals have not worn out which is great as they have done lots of miles. I hope I get the same from these new shoes.
2026年7月3日
Teva からの回答
Hi Conor,
I'm happy to hear that our shoes provide a comfortable fit for you! It's wonderful that your previous pair of sandals offered such great durability. We certainly hope these new shoes will provide you with many miles of wear as well. Thank you for your positive feedback!
Kind regards,
Mia
Brilliant company
Brilliant company. I have worn a pair of their hiking sandals for years and they are so comfortable, I decided to have another pair in a different colour. They are dainty enough to wear with summer dresses. I forgot to use the code for 10% off and so I emailed Teva. They have just credited my card with the £7. Excellent customer service. Thank you.
2026年7月3日
自発的なレビュー
Teva からの回答
Hi there,
I am pleased to hear how much you love our hiking sandals and that they have provided you with years of comfort! It is wonderful to know they are versatile enough for summer dresses too. We are also pleased we could assist with the discount code. Thank you for your kind words and continued support.
Kind regards,
Mia
Très très bon produit
Très très bon produit, on a acheté plieurs depuis quelques années et ca tiens 2 a 3 ans en utilisant tout les jours pendant l’été. Donc sur le longterm moins cher que d’autre et pas mal au pieds mais du confort, donc très content
2026年7月2日
Teva からの回答
Bonjour Egbert,
Merci beaucoup pour votre retour.
Nous sommes ravis d'apprendre que nos produits vous accompagnent depuis plusieurs années et qu'ils répondent à vos attentes en termes de durabilité et de confort.
Savoir qu'ils résistent à une utilisation quotidienne pendant l'été et qu'ils représentent un bon investissement sur le long terme est une grande satisfaction pour nous.
Merci encore pour votre confiance et votre fidélité. Nous vous souhaitons encore de nombreux étés confortables avec nos produits.
Cordialement,
Dhyna
Teva Relation Clientèle
Erreur de commande
Sûr les 2 produits achetés, un ne correspond pas à ma commande, erreur de modèle et pointure !
2026年7月2日
Teva からの回答
Bonjour Catherine,
Nous vous remercions pour votre retour et nous sommes désolés pour ce désagrément.
Nous comprenons qu’un des deux articles reçus ne correspond pas à votre commande (erreur de modèle et de pointure). Ce n’est évidemment pas l’expérience que nous souhaitons vous offrir.
Nous vous prions de nous excuser pour la gêne occasionnée et restons à votre disposition.
Cordialement,
Dhyna
Teva Relation Clientèle
Satisfaction
j'ai trouvé facilement ce que je cherchais et j'ai été tenue au courant régulièrement de ma commande.
La livraison a été rapide.
2026年7月2日
Teva からの回答
Bonjour Elisabeth,
Un grand merci pour votre retour positif.
Nous sommes ravis d'apprendre que vous avez trouvé facilement ce que vous cherchiez, que le suivi de votre commande vous a satisfait et que la livraison a été rapide.
Votre satisfaction est notre priorité, et votre message est une belle récompense pour nos équipes.
Au plaisir de vous accompagner à nouveau lors d'une prochaine commande.
Cordialement,
Dhyna
Teva Relation Clientèle
Great selection of product and colours
Great selection of product and colours. Really prompt delivery too . Very happy customer.
2026年7月2日
Teva からの回答
Hi Michele,
I'm so glad you appreciated our product selection and prompt delivery. We truly value your positive feedback!
Kind regards,
Mia
I have no idea where my order is
My order was supposed to arrive yesterday at a pick up location by my house. I was at work and tracking it.
It then appeared on the DPD site that the driver couldn’t deliver it because I was not home, which doesn’t make sense because I sent it to a shop. They then said they left it with my neighbour, and in the picture of proof of delivery, the address listed doesn’t exist on the street near the pick up spot, and according to the tracking, in Barking, which is nowhere near where I live in Tottenham.
I went to the shop just to check and they received nothing. I have absolutely no idea where my package is. I did report this through the Teva site, the AI assistant said it would pass on my details but I would like an email address or something to connect me to a person.
I am quite upset and disappointed with this. I’m not sure if the label was wrong or if DPD messed this up, but on the website, all my details are correct. This is also a pick up location I used frequently.
2026年7月1日
自発的なレビュー
Teva からの回答
Hi Kayla,
I'm sorry to hear this.
A member of our Customer Service team will be in touch with you via email shortly to assist you further and help resolve this for you.
Kind regards,
Sue
Excellent service
I was kept updated on my delivery and it was delivered within the time frame given to my designated save place.
2026年7月1日
Teva からの回答
Hi Elizabeth,
I'm so happy to hear that our delivery updates and timely arrival met your expectations. We appreciate your positive feedback!
Kind regards,
Mia
Schnelle Lieferung
Schnelle Lieferung, bequeme Sandalen.
Leider einen Punkt Abzug für das starke Schwitzen/Geruchsbildung.
2026年7月1日
自発的なレビュー
Teva からの回答
Lieber Kunde,
vielen Dank für Ihre Bewertung und Ihr ehrliches Feedback.
Es freut uns sehr, dass Sie mit der schnellen Lieferung und dem Tragekomfort der Sandalen zufrieden sind.
Gleichzeitig tut es uns leid zu hören, dass es bei längerer Nutzung zu vermehrtem Schwitzen und Geruchsbildung kommt. Wir nehmen Ihr Feedback ernst und geben es gerne an unser Produktteam weiter.
Vielen Dank nochmals, dass Sie sich die Zeit für eine Rückmeldung genommen haben.
Liebe Grüße
Nana
Size shrinkage of Tiva Olowahu
Purchase of Tiva Olowahu
While the buy and the delivery were smooth the item is useless to me. Previously I bought 3 identical pairs, in various colours and I love them. But not this time...
I ordered exactly the same size - except they are now shorter and more narrow than ever before, and that is no good, as whilst i might be able to get other parts of my body to shrink, this is not so with my feet!
I have wasted my time on purchase and my money on postage.
Teva you have a dissatisfied customer. I will be returning the newly arrived Olowahu sandals. My old ones will have to do this summer.
2026年6月30日
Teva からの回答
Hi there,
We are sorry to hear that the fit wasn't quite right for you.
If you need any help with your return please contact our customer service team on:
customerservicesuk@teva-eu.com
All the best,
Sue
Teva からの回答
Hi Dawn,
We're so glad you love your new Teva sandals. Thank you for your kind words.
Kind regards,
Sue
Arrived quickly!
Ordered on Friday arrived on Saturday, really stylish and comfortable. Bought from Teva because my daughter loves hers.
2026年6月27日
Teva からの回答
Hi There,
We are so glad to hear you love your stylish and comfortable new purchase! We appreciate you choosing us.
Kind regards,
Sue
Teva からの回答
Hi Noel,
We are so glad to hear you had such a positive experience with our delivery!
Kind regards,
Sue
Teva からの回答
Bonjour Valerie,
Merci beaucoup pour votre retour positif. Nous sommes ravis d'apprendre que les délais ont été respectés et que la remise de votre commande s'est déroulée de manière agréable.
Au plaisir de vous accompagner à nouveau dans vos prochains projets !
Cordialement,
Dhyna
Teva Relation Clientèle
Commande bien réceptionnée à domicile
Commande bien réceptionnée à domicile
Sandales 2 paires parfaites 🙏
2026年6月25日
Teva からの回答
Bonjour Lysianne,
Merci beaucoup pour votre retour. Nous sommes ravis d'apprendre que votre commande est bien arrivée et que les deux paires de sandales vous plaisent. Nous vous souhaitons d'en profiter pleinement.
Au plaisir de vous revoir bientôt.
Cordialement,
Dhyna
Teva Relation Clientèle
Teva からの回答
Hallo
Bedankt voor uw beoordeling op Trustpilot, wij waarderen uw steun enorm!
Met vriendelijke groet,
Jason 🙂
Teva からの回答
Hallo
Bedankt voor uw beoordeling op Trustpilot, wij waarderen uw steun enorm!
Met vriendelijke groet,
Jason 🙂
Appalling experience
Appalling experience. I was sent the wrong sandals - a cheap model nothing like what I ordered. I initiated the ‘free returns’ process - and using the returns points map ( DHL) that Teva links to, went to 4 different supposed places in my area. Not one of them accepted the parcel. There were 2 automatic ‘locker’ points and two tabacs. The last tabac said when he scanned the return label that it indicated that the parcel had already gone to a return point! I have had to send the parcel by post - it cost me €20.
Naturally I have emailed Customer Services - twice. I have had no reply. I have never encountered such awful service and can imagine I have kissed goodbye to my €110 for the shoes as well as €20 for the postage, not to mention hours driving around , and fuel used. Not worth it. My advice - don’t order from them.
2026年6月20日
自発的なレビュー
Teva からの回答
Hi Sally,
I sincerely regret the difficulties you encountered with your recent order and the return process. It is concerning to hear about the incorrect item and the issues with the return points. I have passed this on to our Customer Service team and someone will be in touch shortly.
Kind regards,
Mia
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