thamesandkosmos.co.uk レビュー 

I found that a game received as a present at Christmas was missing some parts when I came to play the game in August. After getting in contact with Thames and Kosmos they very quickly supplied the missing parts.

I reported an issue with a game I had recently played and Nik responded (via email) almost immediately and provided an excellent resolution to the issue!
I love the games that Kosmos makes and the excellent customer service I received from Nik just goes to show what an excellent company they are!

Great experience. Jane in particular was extremely helpful. Quick responses from them and great product. Thank you

My copy of The Gang Deluxe Edition came with a missing chip & damaged/misprinted cards. Nik sorted me out with replacements FOC and was friendly and accommodating throughout our correspondence.

Kids love “the Crew” game which is very fun as a family! Also when we accidentally lost one of the playing cards Nik at the company very kindly sent us a replacement card within days! Super service and real attention to detail - great experience!

I contacted Jane Dennis about a faulty part and within minutes the component was dispatched to my home address. This is the most efficient service I have ever received. Impressive.

Done loads of the EXIT escape games, which are really fun and well produced. Had an issue with a missing a booklet in one of the EXIT escape games. Contacted them and they sent a replacement in the post. That arrived very quickly. Great customer service.

We really enjoy playing the EXIT games. On opening our latest one a part was missing. After a quick message via the online form, Nik got back to us the next day and we’d received a replacement part by post 2 days later. Brilliant and simple service, wish all customer service was as good as this!

Fabulous customer service. Quick response to email and a replacement part sent out very quickly.
Thanks all

Got these fast and free of charge. Great customer service

I recently purchased the Advent Calendar EXIT game from Thames & Kosmos, but the story book and help book were missing. I contacted Nik in customer services and the support I received was absolutely outstanding. Friendly and professional in equal measure, Nik resolved everything quickly over the phone and followed up with an email containing the missing books.

After providing my address, he even offered to send the printed books in the post truly above-and-beyond service.
A genuinely lovely interaction with an amazingly helpful company. Thank you for turning a disappointing moment into a really positive experience.

An unbeatable experience! A piece was missing from a simple version of Ubongo, and they sent it to me the day after I reported the issue.
Great service from Nik Neale!

Kosmos make incredible games, alongside excellent customer service. We lost price for a travel game and they respond quickly and kindly. For us an ethical and considerate company

Product is really good, my child loves playing with it. Excellent customer service afterwards, really helpful and efficient.

Immediate replies and resolution of missing parts issue.
Congratulations to Nik & Thames Kosmos for excellent service and ease of contact

So thrilled to receive the Exit game ‘The Great Bee-scape’. We’re going to have much fun playing it and as there are many different riddles combinations it will be engaging for some long time. Excellent customer support too!

I contacted Thamesandkosmos (Nik Neale) he resolved my issue quickly. He was very helpful, informative, and understanding. I am dyslexic and he was patient with me. Thank you

After purchasing a board game from the UK Games Expo, I found it was missing some components. I was unable to remember the retailer used, so contacted the missing parts email mentioned in the rules book.
I was contacted back by Nik, who, after confirming the missing components, sent them straight out. I received them in a couple of days and am now able to enjoy the game.
Thanks again to Nik.

Had a missing component and it couldn’t have been dealt with more speedily! Great company.

Our Adventures of Robin hood had a damaged piece. Without any fuss, we had a new one sent to us immediately. Very satisfied