THE.Hosting レビュー 40

THE.Hosting からの回答

19時間前

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify the situation.

KYC (identity verification) may be requested in certain cases in accordance with our security policies and Terms of Service. This procedure is used to prevent fraud, abuse, and unauthorized transactions, and is applied consistently across our platform.

At the same time, the situation you described requires verification on our side. To properly investigate your case — including the service setup, communication history, and refund request — we kindly ask you to provide your support ticket number or order ID.

Without these details, we are unable to identify your account and review what exactly happened.

We take such concerns seriously and are ready to look into this matter and provide a clear resolution once we have the necessary information.

Best regards,
THE.Hosting Team

THE.Hosting からの回答

6日前

Hello,
Thank you for your feedback. We’re sorry to hear about your experience and would like to look into this matter in detail.
The cases you described require verification based on specific data, such as IP addresses, service provisioning time, and support history. Without this information, it’s not possible to objectively confirm or refute the claims.

Please provide your support ticket number or order ID — this will allow us to accurately identify your case, review the interaction history, check the technical details, and provide a well-grounded response.

We would appreciate your clarification so we can assist you promptly and resolve the issue.

THE.Hosting からの回答

19時間前に更新

Hi Grigor,

Thank you for your feedback.

We’re sorry to hear about your experience. To look into this situation and verify the details, please provide your support ticket number or contact our team directly with it.

Without identifying your request in our system, we’re unable to review the case or provide specific clarification. Once we have your ticket, we’ll re-check everything and assist you accordingly.

Best regards,
THE.Hosting Team

Update:
Thank you for your feedback. We’d like to clarify the situation, as some important details are missing from your review.

At the time of your order, the selected location temporarily had no available resources. This can occasionally happen due to high demand. You were promptly offered two standard options: wait for deployment or switch to another location with available capacity.

Regarding the refund request — we did not refuse it. The funds remained on your account balance and were available for withdrawal or reuse. However, in order to process a refund back to the original payment method (card), identity verification (KYC) is required.

This is not an arbitrary requirement, but a standard compliance measure related to anti-fraud and payment provider regulations (including providers such as Stripe). Without verification, we cannot safely confirm that the refund is being requested by the actual payment owner.

It’s also important to note that:
— payments can be made using minimal input data,
— while refunds require stricter verification, precisely to prevent unauthorized withdrawals.

In your case, additional verification was required before proceeding further. This is a standard step in situations involving refund requests.

We remain open to resolving this matter and would like to assist you. Please continue communication within your support ticket — this will allow us to review your case in detail and provide a resolution as quickly as possible.

Once the verification process is completed, the refund can be issued in accordance with our policies.

THE.Hosting からの回答

18時間前に更新

Hello,

Thank you for your feedback.

Based on the information provided, we were unable to identify you as our customer. To investigate this matter, please provide your support ticket number or contact our support team with it.

Without proper identification, we are unable to verify the situation described or provide a specific response. Once we receive your ticket number, we will review your case in detail and assist you accordingly.

Best regards,
THE.Hosting Team

UPDATE:
Thank you for providing your ticket details. We have reviewed your case and would like to clarify several points, as the situation described in your review does not fully reflect the actual events.

Regarding IP availability
The issue you encountered is related to regional restrictions and filtering by certain ISPs, particularly in specific networks. This is not the same as globally blacklisted or “dirty” IP ranges. Our IP subnets are operational and routable, however, accessibility may vary depending on external network policies beyond our control.

Actions taken by our team
Following your requests, we:
— provided detailed clarification,
— offered and performed server relocation (Romania → Moldova / Armenia),
— activated new services based on the selected locations.

Please note that location changes were carried out according to your requests.

Regarding activation delays
Due to high demand, some locations may experience delays in provisioning. This was communicated, and alternative locations were offered.

Refund policy
You chose cryptocurrency as a payment method. Such payments are irreversible by design, and refunds are handled according to our Terms of Service.
At the same time, we offered a practical alternative — keeping the funds on your internal balance for reuse.

Additional note
We understand that your use case requires stable accessibility from specific regions. Unfortunately, no provider can guarantee full reachability in networks where external filtering is applied.

We would like to help resolve this situation. Please continue communication within your support tickets (ID 884130 / 886986), so we can review your case further and assist you with an appropriate solution.

If there is any misunderstanding, we’re open to clarifying and resolving it together.

THE.Hosting からの回答

2026年4月27日

Hello,

Thank you for your feedback.

Based on the information provided, we were unable to identify this case in our system. To properly review the situation, please provide your support ticket number or contact our support team directly with it.

Please note that account suspensions are never performed “randomly.” Such actions are triggered by security, compliance, or abuse-related factors and are handled in accordance with our Terms of Service. In certain cases, restrictions may remain in place even after verification if the issue is not limited to identity confirmation.

At this time, without being able to identify your account or request, we cannot confirm the situation described. Once you provide your ticket number, we will review the case in detail and provide clarification.

Best regards,
THE.Hosting Team

THE.Hosting からの回答

2026年4月27日

Thank you for your feedback and for choosing THE.Hosting. We appreciate it.

THE.Hosting からの回答

2026年4月27日

Hello,

Thank you for your feedback.

We were unable to identify this case in our system. Please provide your support ticket number so we can review the situation.

THE.Hosting からの回答

2026年4月28日

Hello.

We are sorry to see this review, however we must clarify several important facts, as the published information is misleading.
The ordered service was a promotional VPS plan priced at approximately 1 EUR for 1 month.

The payment was made via cryptocurrency, which is an anonymous payment method. Due to the irreversible nature of crypto transactions and fraud-prevention requirements, refunds for such payments are handled according to our published Terms of Service.

Your funds were not “stolen” or lost. The payment amount was credited to your internal account balance and remained fully available for ordering any other service.

Our team also offered an alternative solution — changing the server location/country so you could receive an equivalent service without losses. Unfortunately, this option was declined.
The statement that support was “trying to steal money” is false and defamatory. Our support team acted strictly within the service rules that are publicly available before purchase.
We always aim to resolve issues fairly and offer practical alternatives when inventory changes or deployment limitations occur.

If you would still like assistance selecting another location or activating a service using your credited balance, our support team remains available to help.

THE.Hosting からの回答

18時間前に更新

Hello,

Could you please provide your ticket number so we can review your case and identify you in our system? We’ll be happy to look into the situation and assist you.

UPDATE:
Thank you for providing your ticket details. We have reviewed your case and would like to clarify the situation.

At the time of your request, there was a temporary issue affecting validation of certain phone number formats during the verification process. This was a technical limitation, not a restriction on European numbers, and it has since been resolved.

We can confirm that:
— your KYC verification was successfully completed,
— your refund request was accepted,
— and the case was forwarded for processing.

This means the issue described did not prevent the verification process or the refund from being handled.

We would also like to note that our service fully supports European phone numbers, and no permanent restriction was in place.

If you have any remaining questions regarding your request, please feel free to contact our support team — we will be happy to assist you.

THE.Hosting からの回答

2026年3月31日

Hello,

Thank you for your feedback.

We understand your frustration and would like to clarify the situation. However, to properly investigate your case and provide an accurate update, we need to identify your request in our system.

Please provide your ticket number so we can review your case in detail and get back to you with a resolution as soon as possible.

THE.Hosting からの回答

2026年3月27日

Hello,

Thank you for your feedback.

We’re sorry to hear about your experience and understand how frustrating it can be to encounter issues during the verification process.

KYC verification is a standard security measure used by many providers to protect accounts and prevent fraudulent activity. At the same time, we take reports of technical issues very seriously. If the system marked your document as “Unrecognized,” this may indicate a formatting or quality issue, but it should not prevent proper resolution with the help of our support team.

Regarding your concern about data usage — we want to assure you that all submitted information is processed strictly in accordance with security and privacy regulations and is never used for any unauthorized purposes.

To properly investigate your case, identify your account, and provide a detailed explanation, we kindly ask you to share your ticket number or any reference to your request with our support team.

We’re committed to resolving this situation and will be happy to assist you further once we have the necessary details.

THE.Hosting からの回答

2026年3月20日

Hello,

We were unable to identify you as our customer, and we have no records matching the case you described.

Please provide your order ID or contact our support team so we can investigate the issue. We are always ready to assist and resolve any situation.

At the moment, the information in this review does not correspond with our data, and we have not observed similar reports regarding our infrastructure stability.

THE.Hosting からの回答

2026年3月20日

Hello,

We were unable to identify you as our customer, and you did not respond to our request for additional information. We would like to investigate this situation; however, the information provided in your review does not correspond with the data available to us.

We would also like to clarify that THE.Hosting has no affiliation with PQ.Hosting. The statements in your review appear to refer to a different company and are not related to our services.

If you have any relevant details, please provide them so we can review this case. Otherwise, we plan to request Trustpilot to conduct a further investigation of this review.

THE.Hosting からの回答

2026年3月20日

Hello,

We were unable to identify you as our customer, and we have no records matching the situation described in your review.

We take such matters seriously and continuously monitor our infrastructure to ensure stability and availability. At the moment, we have no data confirming incidents of the kind described.

Please provide your order ID or contact our support team so we can investigate this case in detail. We are always ready to assist and clarify any situation.

If we do not receive sufficient details to verify this case, we may request Trustpilot to review this review further.

THE.Hosting からの回答

2026年3月20日

Hello,

We were unable to identify you as our customer, and we have no records matching the situation described in your review.

We would also like to clarify that THE.Hosting has no affiliation with the brand mentioned in your review. The statements provided do not appear to relate to our services.

If you have any relevant details regarding our services, please provide your support ticket ID so we can investigate this case. We are always ready to review and assist.

If we do not receive sufficient information to verify this case, we may request Trustpilot to review this review further.