The Beer Town ロゎ
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The Beer Town レビュヌ 

967
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TrustScore 5段階評䟡の4.5

4.6

ビヌル専門店
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5぀星のうち5の評䟡

Used the beer town several times now. Always have an interesting selection and never had a problem with delivery or breakages. I think they only dispatch a couple of times a week, so bare in mind the... もっず芋る

5぀星のうち5の評䟡

Excellent service from ordering to delivery. Great range of drink. One of a few places that sells Tennants in bottles if you like me avoid Amazon

5぀星のうち5の評䟡

Great product range, the hardest part is actually choosing what to order! Ordering was easy with delivery a few days later. Went for some FÃŒrstenberg lager from the Black Forest which is crisp and r... もっず芋る

5぀星のうち5の評䟡

Great service always prompt delivery and only place in Uk that I have found can supply my particular German beer. Would highly recommend

䌁業情報

  1. ビヌル専門店

圓該䌁業による蚘述

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

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4.6

優良

TrustScore 5段階評䟡の4.5

967件のレビュヌ

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4.6

すべおのレビュヌ

(967)

過去12か月のレビュヌ数: 448件

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5぀星のうち5の評䟡

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

2026幎2月20日
The Beer Town ロゎ

The Beer Town からの回答

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

5぀星のうち1の評䟡

A Waste Of Time & Money

I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.

To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.

2026幎2月1日
自発的なレビュヌ
The Beer Town ロゎ

The Beer Town からの回答

Hi, Martin.

Thanks for your review.

Firstly, I would like to apologise for your experience with this order, as it was far from the service we aim to provide.

When you had first emailed ourselves on a Saturday, we got back to you first thing the following Monday as there is no one on weekend shifts. We received your order details and looked into the issue for you. We then informed yourself that we could arrange a free collection for the unopened case, and a 20% refund for the case in which several bottles had been opened, which you had initially agreed to.

However, you then stated that you would like the full cost of the opened case refunded, as you felt they didn't taste right. We replied just over an hour later, advising that usually we would not refund the whole case as several had been opened, but on this occasion we would as a goodwill gesture. You have now been fully refunded for both cases, while being able to keep one.

In regards to the collection, I can only apologise as this one is on us. There was an honest mistake made where we hadn't confirmed the collection, and thereafter a lack of communication between ourselves and APC. Once again, I can only apologise to yourself and your neighbour, as the issues with the collection could have been avoided.

In summary, you have been refunded for the collected case, and also for the opened case, which you are free to keep and use in whatever way you may see fit.

Again, I apologise for the negative experience you have had, and I hope you can consider giving us another chance some day in the future.

Kind regards
The Beer Town

5぀星のうち3の評䟡

Very competitive price

Very competitive price , reasonable service but crap delivery service

2026幎2月6日
The Beer Town ロゎ

The Beer Town からの回答

Hi Mr Cummings,

Thank you for your review and I'm sorry to hear about the negative experience you had with your delivery.

If you would like to discuss this issue further, please contact us via email at hello@thebeertown.co.uk and we will be happy to help you.

Kind regards
The Beer Town

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