Terrible bed, Full size ,Double box spring and Mattress..$419.00 absolute trash, garbage , No phone number to call back for return. Sunridge Brick rip off center, Calgary. Not taking phone calls. Del... ãã£ãšèŠã
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My wife and I just purchased a leather sectional from the Brick in Edmonton South Common store. The sales rep was good but the delivery was terrible. They screwed up the instal, didnât know what they... ãã£ãšèŠã
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Bought a new laundry set Was delivered today Set up an hour later, did the initial test run Dryer doenst work Within 48 hour window to lodge complaint which was done within 2 hours Solution c... ãã£ãšèŠã
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I purchased the extended warranty on a washer that I didn't use. I only bought this because I was told that if it weren't used I would get that money back as a store credit. Now that I was ready to go... ãã£ãšèŠã
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Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics.
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114 Avenue Northwest 16930, T5M 3S2, Edmonton, ã«ãã
- thebrick.com
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I bought a cuddler chair.
I bought a cuddle chair. Sales consultant Vilolet was very helpful. Store #997498 New Liskeard, Ont. P0J1P0
It's great quality my granddaughter just luvs it. Nice clean store Ken ordered it only took a week was very happy.
2026幎1æ13æ¥
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The Brick ããã®åç
Thank you for taking the time to provide us with your valued feedback! We are thrilled to see that our store team provided you with a great shopping experience and look forward to seeing you again.
Fuyez!
Des voleurs, simplement. J'ai commandé un ours à 60â¬, reçu pour Noel, ma fille tente de le construire mais dÚs le début, il manque clairement des piÚces. Retour vers tedbricks, ils répondent rapidement mais depuis me font tourner en bourrique et depuis 15 jours ne répondent plus. Donc à fuir!
2025幎12æ24æ¥
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The Brick ããã®åç
Bonjour,
Nous sommes désolés que votre expérience n'ait pas été satisfaisante avec nous. Par contre, nous aimerions prendre cette opportunité de réviser cette situation avec vous avec l'espoir de résoudre vos interrogations. S'il vous plaît nous écrire à reviews@thebrick.com, incluant les détails de votre situation, vos informations de contact, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous allons avoir la gestion appropriée faire un suivit avec vous.
Very bad service i bought a washingâŠ
Very bad service i bought a washing machine 3 months ago and have already called 2 times for the same issue
all i get we apologize and nothing is done
never seen such a bad experience in my life
never again do i buy anything from you
2026幎1æ14æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Problem mattress from The BrickâŠ
I purchased a mattress from The Brick in Vaughan for my 15-year-old son. The salesperson assured me it would be perfect for him. Within a few months, the mattress collapsed in the middle to the point where my son could no longer sleep on it.
I took photos and filed a complaint as instructed. I was told someone would contact me â no one did. I had to return to the store six separate times before they finally sent someone to inspect the mattress.
Despite clear evidence of a defect, The Brick refused to exchange the mattress for a different one. Instead, I was forced to buy a completely new mattress.
This was a frustrating, time-consuming experience with very poor customer service and no accountability for selling a defective product. I will not be going back anytime soon.
2025幎5æ16æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
TrÚs mauvais service à la clientÚle
Nous avons acheter une tv en décembre, ils ont pris le paiement, mais nous n avons toujours pas reçu le produit. Nous les appelons et ils ont aucune réponse logique a nous donner, sauf retarder la livraison chaque fois. Je ne recommande vraiment pas ce magasin.
2025幎12æ19æ¥
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The Brick ããã®åç
Bonjour,
Nous sommes désolés que votre expérience n'ait pas été satisfaisante avec nous. Par contre, nous aimerions prendre cette opportunité de réviser cette situation avec vous avec l'espoir de résoudre vos interrogations. S'il vous plaît nous écrire à reviews@thebrick.com, incluant les détails de votre situation, vos informations de contact, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous allons avoir la gestion appropriée faire un suivit avec vous.
TrÚs déçue du service reçu
TrÚs déçue du service reçu. J'avais demandée le pick up de ma commande à la succursale de Lachenaie et on m'a expliqué froidement que je devais aller la chercher à Pointe-Aux-Trembles. Honnêtement, il serait mieux de ne pas offrir ce service si vous ne pouvez pas le respecter.
2026幎1æ20æ¥
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The Brick ããã®åç
Bonjour,
Nous sommes désolés que votre expérience n'ait pas été satisfaisante avec nous. Par contre, nous aimerions prendre cette opportunité de réviser cette situation avec vous avec l'espoir de résoudre vos interrogations. S'il vous plaît nous écrire à reviews@thebrick.com, incluant les détails de votre situation, vos informations de contact, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous allons avoir la gestion appropriée faire un suivit avec vous.
Deception and lies.
The sales person was misleading and he lied. They sent me a different TV than I ordered and upcharged me.
When I called back the next day to inform them I was told that the sales person or a manager were not there.
The following day I talked to sales manager who told me I sent you a better model. I was decieved and upcharged. Their business practices are suspect and should be investigated.
PS Just got a response to my post. It is a generic response that is the same for everyone. They state to give your information and invoice and they will have a manager contact me. Lol
Why do they think I am writing this review? Because I have talked to numerous managers and they still try to justify their deception.
2026幎1æ11æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
this time ,.....
this time ,.....
I made a purchase online... paid in full, seriously happy, great deal !
called next day to tell me wrong price, they cancel it.
they have my money, I have no product.
they did just now offer my money back, I can't deal with this terrible company any longer. They made me feel like a thief.
2026幎1æ13æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Terrible quality and the worst warrantyâŠ
Terrible quality and the worst warranty team ever.
A $3,000 sectional, including the extra 3-year warranty.
Failed after 1 year. Requested a warranty, but it took an entire month of emails back and forth for them to accept it. Now, in less than 2 years, there are 5 more repairs. They will not fix it, they'll give me credit in their shitty store. And on top! The guy didn't enter the right amount of credit, he took $300 out of the amount we discussed!
2026幎1æ14æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Avis formel vente non honorée et absence de solution équivalente
j ai acheté une tv en spécial le 31 déc. ont devait ma livrer le 12 comme j avait pas de nouvelle j ai envoyé un courriel et fut la réponse désolé elle est discontinue votre vendeur aurait du vous appel depuis jeudi si vous voulez venir passe en magasin il nous fera plaisir de vous accommoder j ai donc faite 40 km pour y retourne me suis déplace pour rien en passant j avis eu un deal du siÚcle un 75pc a 600$ la il me répond dommage j ai rien de comparable le plus que je peux vous offrir c est une tv a 1000-50$ cette solution est loin de compenser la situation c tu rire du monde j ai perdu tout les rabais du boxing Day et je me retrouve sans télé fini brick a vie ....
2026幎1æ11æ¥
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The Brick ããã®åç
Bonjour,
Bonjour,
Nous sommes désolés que votre expérience n'ait pas été satisfaisante avec nous. Par contre, nous aimerions prendre cette opportunité de réviser cette situation avec vous avec l'espoir de résoudre vos interrogations. S'il vous plaît nous écrire à reviews@thebrick.com, incluant les détails de votre situation, vos informations de contact, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous allons avoir la gestion appropriée faire un suivit avec vous.
They don't return it exchange anything
They don't return it exchange anything.
I don't know how they are working in Canada without having any return or exchange policy.
I had the worst furniture shopping experience here.
2025幎11æ10æ¥
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The Brick ããã®åç
Hello,
We are sorry to hear that your experience with us has not been satisfactory. However, we would like to take this opportunity to review this matter in the hopes that we can assist you with your concerns. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Nous avons acheté un lave-vaisselle queâŠ
Nous avons acheté un lave-vaisselle que nous avons fait livrer et nous lâavons déballé lorsque lâinstallateur sâest présenté quelques jours suivants la livraison.
La base du lave-vaisselle était craqué, ce qui causait une fuite importante.
The Brick refuse de nous le remplacer, prétextant quâon a dépassé le délai.
Câest abominable comme service.
Câest la derniÚre fois que je fais affaire avec cette entreprise
2026幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Bonjour,
Nous sommes désolés que votre expérience n'ait pas été satisfaisante avec nous. Par contre, nous aimerions prendre cette opportunité de réviser cette situation avec vous avec l'espoir de résoudre vos interrogations. S'il vous plaît nous écrire à reviews@thebrick.com, incluant les détails de votre situation, vos informations de contact, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous allons avoir la gestion appropriée faire un suivit avec vous.
Sale people very helpful jay knew hisâŠ
Sale people very helpful jay knew his stuff
2026幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Thank you for taking the time to provide us with your valued feedback! We are thrilled to see that our store team provided you with a great shopping experience and look forward to seeing you again.
Acheter chez Brick câest tombé dans un piÚge avec des produit de trÚs mauvaise qualité sans possibilité dâaccompagnement de service aprÚs vente. Donc à fuir
Nous avions acheté un kit de salle a manger: table et buvette en laqué et 6 chaises le 28 novembre 2025. On pensait avoir les meubles de nos rêves tellement ils ont jolies. Il y a 4 jours on a constaté des égratignures. Le laqué a commencé à sâenlever sur la table ainsi que la buvette. La quantité des produits nâest pas du tout au rendez-vous. Nous nâavons pas eu droit à une échange ni un accompagnement quelconque. On va continuer à payer des produits à crédit alors quâon aura pas lâutilité comme il se doit. Le vendeur nâa pas été transparent quâà à la politique du magasin concernant les échanges ou les réclamations des produits. Nous nous sommes trouvé donc dans ce piÚge. Câest vraiment plus quâune arnaque. Des produits de trÚs mauvaise qualités. Jamais je conseillerai à quelquâun ce magasin.
2026幎1æ4æ¥
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The Brick ããã®åç
Nous sommes désolés que vous ayez eu une expérience négative avec nous et nous aimerions obtenir l'opportunité de vérifier ceci avec vous en détail. S'il vous plaît écrivez-nous au reviews@thebrick.com, incluant les détails de la situation, vos informations pour mieux vous rejoindre, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous aurons l'équipe de gestion appropriée qui fera le suivit avec vous.
Bonjour
Bonjour
Je me demande comment placer une personne constipée comme un certain Mustapha
devant le comptoir du service a la clientÚle.
C'était au magasin marche central.
Suite a un problÚme dans ma livraison, j'ai été au magasin pour régler la situation.
J'ai demandé de discuter avec ce soi-disant responsable, ce dernier a refusé malgré plusieurs tentatives.
2025幎12æ31æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Nous sommes désolés que vous ayez eu une expérience négative avec nous et nous aimerions obtenir l'opportunité de vérifier ceci avec vous en détail. S'il vous plaît écrivez-nous au reviews@thebrick.com, incluant les détails de la situation, vos informations pour mieux vous rejoindre, l'endroit que vous avez visité ainsi que votre numéro de commande (si applicable). Nous aurons l'équipe de gestion appropriée qui fera le suivit avec vous.
Delivery Headache
I paid in full for a kitchen set and six chairs on November 22nd. The delivery date was scheduled for December 20th but was cancelled due to cold weather. I can understand and accept that situation but they did not inform me of this new development so I waited all day thinking the tracking was off. I finally phoned and they said that all customers were notified. I checked my records and informed them that they simply missed me! A new date was set for January 10th but I was phoned recently that I have items on back order and perhaps they will have my chairs in by the end of January. They were the ones who cancelled my first delivery date without notifying me and as a so called apology they sold my chairs and put me on the waiting list again!! What a pathetic way to run a business!!
2025幎12æ31æ¥
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The Brick ããã®åç
Hello, We are disappointed to hear that you had a negative experience and would like the opportunity to review this in greater detail. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Sold faulty products
Sold faulty products, then pushed a warranty they refuse to honor. When the items failed, they refused returns and avoided calls. The paper receipt showed no âno-refundâ policy, but they later sent an online receipt claiming no refunds. Warranty support was nonexistent.
Corporate was rude, dismissive, and misrepresented what was said. The only way to recover money is through a credit-card chargeback, not the company. Avoid.
2025幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Hello, We are disappointed to hear that you had a negative experience and would like the opportunity to review this in greater detail. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Donât trust them!
This should be investigated: how can a company with such poor reviews on Trustpilot still have a good rating on Google Maps? ð Donât trust them. They seem to run their business using customersâ money. They sell products and promise delivery on a specific date, but then keep canceling, month after month. In the end, youâre left with plans you made and nothing delivered to your home.
2025幎10æ20æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Hello, We are disappointed to hear that you had a negative experience and would like the opportunity to review this in greater detail. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Really disappointed
Really disappointed. I requested a box spring so no assembly would be required but was sold a frame that requires assembly that I cannot put together. (I was told assembly would be easy.) I have been told repeatedly for the past 4 weeks that someone will contact me to arrange a time for assembly. This has not happened. I am not allowed to make an exchange or return. I would not shop here again.
2025幎12æ1æ¥
èªçºçãªã¬ãã¥ãŒ
The Brick ããã®åç
Hello, We are disappointed to hear that you had a negative experience and would like the opportunity to review this in greater detail. Please email us at reviews@thebrick.com, including the details of your concern, contact information, the location that you visited and your invoice number (if applicable). We will have the appropriate management team follow up!
Customer Experience Team
Purchase dishwasherâŠ
I bought a dishwasher and oven fan and Cherry was so knowledgeable, friendly and professional. She made us feel comfortable and I would recommend her to anyone.
2025幎12æ29æ¥
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The Brick ããã®åç
Hi,
We take great pride in the services that we provide for our valued customers and are so pleased to hear that you are satisfied with your experience. Thank you for taking the time to leave us a review, we hope to see you again soon!
Customer Experience Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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