The Cake People レビュー 

The Cake People からの回答

2025年7月15日

Thanks Holly
We're so glad you loved the gluten-free cake — both the look and the taste! 🎂💛

Warmly,
Joanne & Stephen
The Cake People

The Cake People からの回答

2025年7月6日

Dear Rose

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us didn’t meet your expectations, and we’d like to clarify a few important details to provide full context.

When your order was placed online, the incorrect date was selected by you at checkout. Our ordering system requires customers to choose their desired date via a calendar tool, and this is confirmed on your order summary. Once submitted, any changes to your booking require us to manually withdraw and reprocess the order, which is why we charge a $10 admin fee. This process is not instantaneous and takes time away from our tightly scheduled production run. As a small team of just two people managing everything—from baking to customer service—we rely on these systems and fees to keep operations running smoothly and fairly for all customers.

Regarding your request to cancel the order: at the time of your call, we had already designed and laser-cut your personalised acrylic topper. This is a custom-made item and cannot be reused. Our $35 cancellation fee covers the time, materials, and loss associated with custom orders that are already underway. This policy is outlined on our website.

In terms of the delivery, we advised that your cake would arrive before 5:30pm, and your cake was delivered just before 5:00pm—well within the expected timeframe.

Finally, we want to be very clear that Joanne did not yell during your phone conversation. She remained professional while firmly upholding our clearly communicated policies. We acknowledge that tensions can arise, but we always ask that our team be treated with respect, just as we aim to treat every customer with care and consideration.

We're pleased to hear the cake itself was a hit, and it’s unfortunate that this overshadowed the experience. We hope this helps clarify the reasoning behind our approach and our policies.

Regards
The Cake People Team

The Cake People からの回答

2025年7月6日

Thank you so much for the lovely review! We’re thrilled we could help you out last minute and that the Minecraft red velvet cake was a hit with the kids 🎉 We're always here to save the day (and the party)! Hope to see you again for the next celebration!
— The Cake People Team 💖🍰

The Cake People からの回答

2025年7月6日

Thank you so much for your kind words! We’re so glad we could help make your son’s birthday special, even from afar. It means a lot to hear that the process was easy and that the cake was a hit! We loved being part of the surprise — thank you for choosing us 💖🎂
— The Cake People Team

The Cake People からの回答

2025年7月6日

Thank you so much for your continued support! We're so happy to hear your daughter and her friends loved the rainbow cake 🌈🎂 It means the world to us to be part of your celebrations time and time again — thank you for trusting us with your special moments 💖
— The Cake People Team

The Cake People からの回答

2025年7月6日

Thank you so much for the wonderful feedback! We're thrilled to hear the cake was a hit and that delivery was smooth 🎂✨ We're always happy to help with those little last-minute extras too! So glad we could be part of your celebration — thank you for the recommendation!
— The Cake People Team

The Cake People からの回答

2025年7月6日

Thank you so much for your beautiful review! We're so grateful for your ongoing support and love that our cakes have become part of your celebrations 💖 It means the world to us to hear such kind words — especially about the taste and presentation! We're so proud to create vegan cakes that everyone can enjoy, including those with allergies.
— The Cake People Team 🎂🌱

The Cake People からの回答

2025年7月6日

Thank you so much! We’re thrilled your team enjoyed the cake — and we love hearing that no one believed it was gluten free 🙌🎂 That’s the kind of reaction we aim for! So glad we could be part of your celebration, and thank you for the kind words about our service and communication 💖
— The Cake People Team

The Cake People からの回答

2025年7月6日

Thank you so much for the lovely feedback! We're so glad you found the website easy to use and that everyone loved the cake 🎂 It was our pleasure to help make your celebration special — thank you for the kind words!
— Stephen & Jo | The Cake People 💖

The Cake People からの回答

2025年7月6日

Thank you so much for your beautiful words! It means the world to us that we could be part of such a special moment 💍🎂 We're so happy you loved the cake and service, and we can’t wait to help you celebrate many more occasions to come!
— The Cake People Team 💖

The Cake People からの回答

2025年7月6日

Thank you so much! We’re so glad you loved the Bluey cake — and even happier to hear it was a hit with everyone! 💙🎂 So glad delivery made things easier too. Thanks for celebrating with us!
— The Cake People Team 🐾💖

The Cake People からの回答

2025年7月6日

Thank you so much for your kind words! We're so happy we could provide exactly what you needed for your daughter’s 18th birthday 🎉🎂 It’s an honour to be part of such a special milestone — thank you for choosing us!
— The Cake People Team 💖🌱

The Cake People からの回答

2025年7月6日

Thank you so much for the lovely feedback! We're so happy your first experience with us was a great one 🎂✨ It’s wonderful to hear everything turned out just as you hoped, and we can’t wait to make your next cake even more special!
— The Cake People Team 💖