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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Will has been fantastic in helping us with our mortgage. From start to finish, he has been friendly, professional, and incredibly knowledgeable. He took the time to explain everything clearly, was... もっず芋る

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5぀星のうち5の評䟡

We had excellent service from Will at Cooper Associates. He was incredibly responsive, amenable and guided us through the whole process from start to finish, with several changes along the way and alw... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I first spoke to Oliver Strong two years ago as a first-time buyer. He made the whole process feel completely manageable. He is knowledgeable, clear, and very easy to talk to. We communicated... もっず芋る

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5぀星のうち5の評䟡

Oliver Strong was great from start to finish. Despite me having a couple of issues, he remained supportive and kept in regular contact

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4.9

優良

TrustScore 5段階評䟡の5

179件のレビュヌ

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4.9

すべおのレビュヌ

(179)

過去12か月のレビュヌ数: 85ä»¶

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5぀星のうち5の評䟡

Exceptional mortgage advisor

We were recommended Julie Callun of Cooper Associates Mortgages to explain the process of buying a house in England. She clearly explained the entire process and within a week, had the mortgage, solicitors, insurance, and everything necessary for the purchase of the house ready. She accompanied us throughout the entire process, clarifying any questions that arose as the purchase progressed, alongside her team at Cooper Associates. She made sure that just one consultation turned into the purchase of an excellent home. Julie Callun and, of course, Cooper Associates Mortgages are 100% recommended.

2025幎5月6日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you, Maria for a wonderful review. We have passed your kind words onto Julie and the team. We are delighted with your experience and look forward to supporting you in the future. Kind regards, Megan

5぀星のうち5の評䟡

Professional, patient and caring

Jarryd Vince helped me navigate a very tricky situation to get my mortgage to buy out my ex. His humanity, professionalism and patience made the process as easy as it could be.

2025幎1月8日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you so much for your review. We are so pleased Jarryd was able to help you navigate such a difficult time. Your kind comments have been passed on to Jarryd and we look forward to supporting you in the future. Kind regards, Megan Barton

5぀星のうち5の評䟡

Will Crane of Cooper Associates made


Will Crane of Cooper Associates made the whole process as easy and informative as possible for us. Would 100% recommend (and have done to friends).

2025幎3月21日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you Lukas for your very kind review of Cooper Associates Mortgages and of our fantastic adviser, Will Crane. We look forward to supporting you (and your friends) in the future. Many thanks, Megan

5぀星のうち5の評䟡

Oliver Strong was excellent at finding


Oliver Strong was excellent at finding me a mortgage deal , communicated throughout the process , made it as stress free as possible , and had a sense of humour which was appreciated .

2025幎3月20日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Hi Jane, we are delighted you have received such fantastic service, with a smile. Your review has been passed on to Oliver. Thank you so much. Megan Barton

5぀星のうち5の評䟡

Most helpful and professional service

Cooper Associates have been very efficient and professional throughout the process. Jacob Dodds has been most helpful, patient, considerate, knowledgeable and professional person to deal with. My situation was not straight forward however Jake managed to find me a mortgage lender and today I got mortgage offer! I would highly recommend this service.

2025幎3月20日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you very much for taking the time to leave such a glowing review. We are thrilled Jacob was able to support you and make the process easier for you. We look forward to supporting you in the future. Thank you again, Megan Barton

5぀星のうち5の評䟡

Graham Davidson of Cooper Associates


Graham Davidson of Cooper Associates helped me find a mortgage in a not straightforward situation. He was very knowledgeable and went above and beyond to help me. Really responsive to any questions I had. Great sense of humour which were needed in the circumstances

2025幎3月11日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Hi Sarah, thank you very much for your great review. We are so happy to hear that you enjoyed the service Graham provided and he was able to support you in a difficult situation, with a smile. We look forward to supporting you in the years ahead. Thank you again. Megan Barton.

5぀星のうち5の評䟡

Amazing experience!

We had Hubert as our mortgage advisor and he was extremely helpful and supportive with every step of the process. I would definitely recommend Hubert, he helped put us at ease due to us both being extremely nervous as our previous mortgage advisor let us down. Thank you for all your support.

2025幎3月1日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you, Megan for your kind words that I have passed on to Hubert. We are delighted we were able to get you your mortgage and look forward to supporting you in the future. Many thanks, Megan

5぀星のうち5の評䟡

First Time Buyers

We had a very great experience using Coopers Associates from start to finish buying our first home.
Couldn’t recommend enough to first time buyers to use this company, we weren’t confident before finding this company when we started our journey as my partners credit rating was poor, when our applications were rejected by some banks we had no hope, we were recommended to use Coopers Associates and they were a dream.
Thank you so much to Antony Veevers who
Got our mortgage secured, we thought we would never be able to own a home and he made it all possible and made the experience very relaxed. He also found us the best deals on the market and when the interest rates changed he kept us up to date if we wanted to change our offer again to get the best deal out there.
Thank you so much. Hedley and Billie

2024幎8月26日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you Hedley and Billie for your wonderful review. We are so pleased Antony was able to support you and look forward to helping you with your mortgage in the future. Kind regards, Megan

5぀星のうち5の評䟡

Highly recommend this firm

Highly recommend this firm. Prompt and polite correspondence and knowledgeable advisers. I have used the firm for 2 remortgages and will use again in the future

2025幎3月6日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Hello Laura, thank you very much for your fantastic feedback. We are delighted you feel our service has exceeded your expectations on several occasions. We look forward to supporting you again. Many thanks, Megan

5぀星のうち5の評䟡

We were really struggling to get a


We were really struggling to get a mortgage but our advisor Antony pulled out all the stops and worked his magic and we now have the keys to our new home
Antony was with us every step of the way, always available to answer any queries and updated us at every turn
The aftercare from Cooper Associates was also 2nd to none
We are so grateful to Antony and Cooper Associates and can't recommend them enough

2025幎2月21日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you so much for your glowing review, Adam. Our advisers pull out all of the stops to ensure our clients get the best outcome so we are delighted you are happy with Anthony's service. Please do recommend us to friends and family, Anthony will be in touch about our referral programme. Thank you, Megan

5぀星のうち5の評䟡

Dale Lemon is very professional and go


Dale Lemon is very professional and go extra miles to help us secure a mortgage.

2025幎2月25日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you for your very kind feedback, Jiun. We are delighted you are happy with our service and look forward to supporting you in the future.

5぀星のうち5の評䟡

Great experience with Cooper


Great experience with Cooper Associates, dealing mainly with Anthony who was incredibly helpful. Will definitely recommend to others.

2025幎1月22日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you Jon for your wonderful feedback which I have shared with Antony and the team. We look forward to supporting you in the future and are delighted you are pleased with our service. Kind regards, Megan Barton

5぀星のうち5の評䟡

Oliver Strong - Excellent customer service

Oliver Strong - excellent customer service and as first time buyers, he was brilliant at “simplifying” everything for ease of understanding! Given the short time frame we had to complete and the never-ending saga of issues from third parties, we are extremely grateful for all the help and support he has given throughout the process. Thank you!

2025幎1月14日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you Mary for your very kind review, we are delighted you had such a fantastic experience. We have sent your feedback onto Oliver. We look forward to supporting you in future years. Thank you again. Megan Barton, Head of Digital Marketing.

5぀星のうち5の評䟡

Massive Thankyou to Deon Depont!

Want to say a massive Thankyou to Deon Depont. Without him none of this would’ve been possible from start to finish he has been amazing and has been more than just a mortgage advisor he’s helped us in ways well before we was ready to get a mortgage by giving us advice on what we needed to do with paying things off etc
 When we actually was ready, it went so smoothly and quickly and he assured us from start to finish all the way through the process. When ever we needed him he answered, there was even days he wasn't working in the office but wanted to ring us to give us good news. He truly is amazing and definitely deserves a pay rise, we are so happy, we were lucky enough to have Deon appointed to us for our advisor and can’t wait to work with him in the future. He’s a good man and can clearly see he cares for his clients it’s not just a job for him, he’s been so happy for us and we can really tell he genuinely is he’s a good man!!!

2024幎12月17日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you, Caitlin for your glowing review. We are absolutely delighted you have had such a fantastic experience and thank you for sharing it. We have passed your comments onto Deon. Kindest regards, Megan Barton

5぀星のうち5の評䟡

Amazing Service from Will

Will (and Cooper Associates) has been absolutely fantastic from start to finish. He was incredibly communicative throughout the entire process, keeping me informed every step of the way and always making himself available to answer my questions.

What really stood out was how helpful and proactive he was - going out of his way to ensure I had everything I needed and that the process ran smoothly. It’s clear that Will genuinely cares about his clients and is committed to delivering the best possible service.

I couldn’t be happier with the experience and wouldn’t hesitate to recommend Will to anyone looking for a reliable, supportive, and professional mortgage advisor.

Thanks Will for all your effort.

2024幎11月7日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you so much Fergal for your glowing review. We are delighted you have received such a fantastic experience and we look forward to supporting you with your future mortgage requirements.

5぀星のうち5の評䟡

Thank you Antony

My partner and I are in the process of buying our first home, and we were recommended to see Antony Veveers at Cooper Associates by a friend. We couldn’t be happier with the recommendation! Right from the start, Antony made the entire process smooth and far less daunting than we had anticipated. He was patient and thorough, taking time to explain every detail and answer all our questions with clarity. Antony is incredibly knowledgeable and responsive, always quick to get back to us and keeping us informed at every stage. His advice was perfectly tailored to our needs, and his professionalism gave us complete confidence in our decisions. We’re so grateful for Antony’s expertise and dedication and would highly recommend him to anyone in need of a trustworthy and skilled mortgage advisor.

2024幎11月1日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Congratulations on getting a mortgage for your first home! Thank you for your glowing review Sherelle. We are delighted with your experience and have passed on your feedback to Antony.
Do take a look at our refer a friend programme and pass on Antony's details to anyone we may be able to support. Thank you once again, Megan Barton.

5぀星のうち5の評䟡

Mortgage 50+ Friendly, professional and reassuring.

Faced with the daunting task of securing a mortgage to meet our needs, our stress levels were extremely high. During our first conversation Oliver asked about our requirements and took relevant details, he was friendly, professional and most importantly reassured us that he could help.
A few days later he contacted us with details of a suitable lender, he gave us clear advice, explanations and was happy to clarify or give answers to any questions or queries we had.
We were in contact via email, text and telephone at various times and the response to any queries etc was very swift.
Oliver made the whole process as easy, simple and as stress free as possible for us, securing a mortgage, giving us advice and also arranging mortgage life protection policies.

If you are in need of a mortgage advisor, first mortgage, last mortgage and anything in between we highly recommend Oliver Strong and Cooper Associates

2024幎9月9日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you very much for your kind review. We are delighted you have had such a fantastic experience and we have passed your feedback onto Oliver.

5぀星のうち5の評䟡

Simple and straight forward.

Just renewed my mortgage with CA for the second time.
This time around I primarily dealt with Jacob Dodds, who was very efficient in getting me the best deal possible. As usual the whole team was helpful in guiding me through and in particular Helen who prompted me to sign some time critcial paperwork I overlooked.
I will be using them again in two years when my current deal expires.

2024幎7月1日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Thank you for your 5 star review Ryan. We will pass on your great feedback to Jacob. We are so pleased you had a fantastic experience with Cooper Associates Mortgages and we look forward to supporting you again for your remortgage. Thank you, Megan

5぀星のうち5の評䟡

Professional and efficient support

Coopers have always been incredibly accommodating and personable with their service. I have predominantly used their mortgage services, and they have always been flexible, working around my schedule and always have my interests at heart. Ultimately professional and a pleasure to deal with. Very grateful for their advice, support and help!

2024幎7月19日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Dear Tom, Thank you so much for taking the time to leave your valuable feedback. We are so pleased you have had such a fantastic experience and we look forward to supporting you for many years to come.

5぀星のうち1の評䟡

Wouldn't recommend after 6 years. Too expensive.

I have been approximately 6 years with Cooper Associates where I have a St James retirement account investment. Little did I know that there management fees were high. I was able to take court action and recoup a little of these fees. I'm now looking to invest in another pension fund. When I asked if there would be any penalties to Cooper associates if I transferred my pension fund they refused to say and I should go through SJP There reason is they can't offer me advice as I'm no longer paying for it. Wow! That's what you get for being 6 years with them.My advice if it's too good to be true stick with your current pension provider or use someone else. I'm actually going back to my company pension fund as it's more financially viable.

2024幎6月18日
自発的なレビュヌ
Thecooperway ロゎ

Thecooperway からの回答

Dear Paul

Thank you for your recent review. We are sorry you feel you have not received the level of service you would expect. We, of course, take this very seriously.

Having reviewed your records we can see your adviser has been in contact with you throughout your time with us to assist you with a variety of financial planning, advice, and annual reviews.

It is critical to conduct annual reviews with our clients to review personal objectives, goals, and circumstances to ensure your financial plans remain on track and suitable.

In 2023 we attempted to contact you to book an annual review. Our efforts to book a review were not successful. Whilst we will always be here to provide you with ongoing advice if you need it, we also cannot receive a fee for advice we are not providing, in line with regulation, under Consumer Duty.

Consumer Duty was implemented by the Financial Conduct Authority (FCA) in July 2023 and requires us as a firm to turn off any ongoing advice fees where we are unable to contact clients and provide this.

Subsequently, you were reimbursed for the ongoing advice charges for the year because we were unable to carry out your annual review. Following this, we have again tried to book in a financial review with you, without success.

We issued a letter on 10th May 2024 outlining that we have been unable to contact you to arrange a review and therefore we would be stopping your ongoing advice charge. We also provided you with the opportunity to receive ongoing advice and arrange an annual review if you wanted one. We did not hear back from you and therefore, going forward, your investments and products with St. James’s place will be managed directly by them, without advice. This is the reason you have been redirected to St. James’s Place.

We will always offer you an annual review and if you wanted to receive an ongoing advice service from us we would be delighted to re-engage and arrange an annual review for you.

I would welcome the chance to discuss further on the telephone should you wish. Ultimately, our priority is to ensure you receive the level of advice required, and are happy with the level of service provided, in line with regulatory requirements.

Sincere regards,

Simon Dawes
Managing Director of Cooper Associates Wealth Management

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