The Curious Drinkerレビュー 

Finding it almost impossible to contact Curious Drink since it has changed name from Craft Gin Club - phone number doesn't connect, website customer service messaging hangs on format of telephone number no matter how you try to input correct number and appears to be no direct way of contacting customer service otherwise. Is this company about to fold?

The recipes are very sugary and unhealthy..

Excellent customer service after my order was damaged. Got an immediate replacement sent with no quibbles . Absolutely delighted and hassle free.

Anna was very helpful and friendly. Pleasure to speak to you Anna.

Anna was very helpful on the phone and listened to me when I called to cancel my membership. I am slightly annoyed that I had to call to cancel and was unable to do it online or by email.

I have mixed reviews on this when I did finally manage to find a telephone number to ring to cancel my subscription Anna was very helpful and talked me through various options. However the fact you can't suspend delivery for a time of your choice easily on the website was a pain and having to ring to cancel was a nuisance so on one hand she was polite and helpful but I would have preferred the option to suspend indefinitely until I needed more- in the end it was easier to just cancel altogether due to this!

Dealt with my subscription cancellation promptly, although the long introductory message seems a little unnecessary.

Thank you Desmond for being efficient

Easy ordering very helpful staff, anna on the phone was very clear and kind and helpful

Anna was so helpful and sorted out what needed doing quickly. And efficiently very friendly

Spoke to Anna in customer service and she was very helpful and knowledgeable

Dealt with Anna to cancel my membership, she was very friendly and helpful and gave me an extra offer to try to convince me to stay

I joined for a simple taster box, and within minutes, they automatically enrolled me in a recurring £47 subscription without clear disclosure. When I tried to resolve this, the customer service was a loop of automated stalling.
I placed an order on Wednesday 2nd June , and one full week later, it still hasn't even been handed to the courier, despite their support agents claiming it was 'moving through the system.' It’s a total failure of service. If you want to avoid a massive headache, don't touch this Curious Drinker brand.. it’s just a rebranded mess. I’ve had to go to my bank to force a chargeback just to get my postage money back. Save your money and buy your own bottles at the shop.
Fly by nights .. grr

I appreciate the reply, but it fails to address the core issue: transparency. When a customer joins, the membership aspect should be glaringly obvious, not hidden in the fine print.
Furthermore, while you claim to be proud of your logistics, my order took nine days to arrive .. and only after I initiated a formal chargeback through my bank. If I hadn't taken that step, it is highly likely I would still be waiting. That is not reliable delivery!
that is a reactive service model. I am happy to have ended the subscription and look forward to spending my money with companies that value their customers time.
It’s clear from other reviews that I’m not the only one who struggled with the subscription trap. The difficulty in cancelling is clearly intentional, designed to keep people paying against their will. Transparency shouldn't be this difficult.

Desmond was really efficient at helping me cancel my membership.

It was frustrating that I had to phone up to cancel my membership rather than being able to do it online but then that’s part of my reason for cancelling. I just disagree with some of the ways the business operates.

He tried to persuade me to stay with a discount off my next box but the facts of why I’m cancelling remain - which I clearly explained.

The price of the boxes has gone up and no longer feel like value for money. I’m also too worried that the company’s financial problems might leave me having paid for a box which can’t be fulfilled if the company doesn’t survive. And I disagree with the terms of the recent CVA which has left previous investors in the business getting a much worse benefit for their investment than they previously had. This means this isn’t a company where I want to spend my money.

Terrible service. Billed after account closed. Money taken from account without permission. Complained and timeframes not upheld. You're the one left chasing their error. Can only cancel by phone but cant get through when you call, stay on hold for ages. AVOID!!!

Once I'd got through Desmond was really helpful

Disappointed that may first Rum box contained Gin not Rum and mixers were for Rum!! Therefore had to improvise

It was extremely difficult to cancel my Curious Drinker membership, and the whole process felt designed to put people off. The option to cancel was buried deep within the website, hidden under several layers of menus and pages, rather than being clearly accessible in the account settings. After finally finding that section, I was then told I could not cancel online and had to phone up instead. The call itself took around ten minutes, going through options and waiting to speak to someone, just to complete a simple cancellation. It is hard to understand why a straightforward request like ending a membership has been made so time‑consuming and awkward.

Desmond was very helpful over the phone, resolved my query immediately with no hassle.

Bianca attended to me and it was nice speaking with him he is good and have a great customer relationship,and he is very positive and polite.