TheDressOutlet.com レビュー 242

I ordered a prom dress for my daughter. There was a hole in the back of it that I noticed before she ever put it on. I contacted The Dress Outlet within a few days to request a refund for the dress and have not heard anything. I have reached out through text and email and live chat and no one will get back to me about shipping this back and getting my money back. So, now I don't know what to do about getting a prom dress because right now I am out $250. I would not recommend ordering from The Dress Outlet unless they get back in touch with me and make this right.

My dress was delivered to the UPS hub in my area damaged (actually they said the contents fell out) so they returned the package to sender (The Dress Outlet). Unfortunately they showed the shipping tracking# as delivered (to UPS hub - not my address). I tried calling and texting all the numbers I found online. The 888 number was not a valid phone number. They list their hours 8-5 PST, called another # at 4pm and the auto answer said they were closed. Tried calling the next day at noon and said they were no longer taking calls but I could email??? What the heck?!? They do accept emails and that was the only way they were communicating with me. I contacted UPS twice and was told both times the sender would be getting the claims paperwork and should be refunding or replacing my order. Since they are the sender they would have access to the tracking# on the return and would not provide that to me. But TDO said they didn't recognize the tracking# of the shipment to me and it showed delivered in there system so the only way I could get a refund or replacement is if UPS provided proof that they sent it back. All this to say, I finally gave up and filed a dispute with the credit card company. Lesson learned! Stick with brick and mortar stores or at least reputable stores online. Do not buy from here!

I have ordered at least 6 dresses from them. I loved every last one of them. I get so many compliments wearing those dresses. I thought the material would feel cheap, but it hasn’t so far. It was exactly the same as the ones I got from the dress stores. I just received my next one for a wedding in July. It’s beautiful! I recommend checking your size and measurements before ordering. Also check their sizing. You can go to dress stores and try on the dresses. The brands for some of those are exactly the same. Doing this will help you to avoid having to return anything.

I ordered a wedding gown listed on their website and paid IN FULL. There were more than one dress size available for the gown I ordered. I received email confirmation of my order.

Two days later, I received an email stating the dress is actually out of stock and the company cannot provide it.

I was given 3 options, buy another dress at a 5% discount, carry a store credit or get a refund.

I requested a refund.

The next day, I received an email stating the team was looking into my order and they would get back to me about when I would receive my wedding gown.

I followed this email up by replying for more clarity... is the dress out of stock? Am I getting a refund? Do I still have an active order? Do they have the gown I ordered?

Their reply, the dress was indeed out of stock BEFORE I ordered and paid for it. They cannot provide the dress nor explain why it was on their website as available.

We are now waiting for the refund to hit our bank account but no action yet.

PAY MORE, BUY ELSEWHERE. Peace of mind is everything for your wedding.

I ordered a dress but after looking at the return policy i decided to cancel my order. I then email asking to cancel and they take so long to get back. Finally, they said my order has been refunded but it’s been 2 days and I haven’t been refunded??

I ordered three dresses for my daughter’s prom. I requested the return within the allotted time and they denied a refund. No explanation other than they were not elegible for refunds! I am stuck with store credits for three dresses now. Do not do business with them.

I am furious with their return policy. There is only one brand of dress that they allow a refund to your credit card. Most every dress on the site you can only return for store credit… And no, they do not make this clear in any way before you order! I am now stuck with $1200 credit at a store that I no longer want to do business with.
UPDATE: after agreeing to buy one dress that was worth half the credit, the company agreed to refund the second half. I appreciate their response to my complaint.

I ordered a dress for my daughter's wedding from TheDressOutlet.com. I received both an email order confirmation and an order number, with directions to track my order through Shop. After a couple of days, I went online to Shop to track my order and couldn't find anything, so I contacted TheDressOutlet. The dress listed for sale (Alex Evenings) was SOLD OUT - even though it was listed for sale on the website! Buyer Beware - do not order from them. Now I have to start all over again :/

My dress is truly amazing, the quality is pristine and i have never found a dress that looks so good and is not that expensive. It is a little big but thats on me. The only problem i had, was the processing and shipping taking longer than expected due to it being an international shippement to europe. I have to say that the customer service was truly excellent, all my worries were resolved with their help.

Hi, I ordered a dress for my girlfriend from the dress outlet, and she was very happy with it. The quality was awesome, and everything was perfectly fine from start to finish. The dress looked exactly as expected and fit her really well. Overall, it was a great experience, and I’m very satisfied with the purchase.

I was thrilled with the beautiful dress I purchased for my formal event. The fabric felt high-quality and looked elegant in person, just like the photos. The fit was true to size, and the design was both flattering and comfortable, allowing me to enjoy the evening with confidence. I also appreciated the timely delivery and careful packaging. Overall, this was a fantastic shopping experience, and I would definitely recommend this store to anyone looking for stylish and well-made women’s dresses.

I bought the dress in a 12 but it was too big. I was able to exchange for a 10. The customer service was excellent in providing the return and sending new dress. Very prompt and courteous service.

My experience was great; buying using the website is easy, the customer service was excellent and helpful and the shipping and delivery was fast.
The dress was amazing and fit well.

I had a great experience overall with the Dress Outlet! I ordered a gorgeous gown for my work Holiday Party and had no issues. Upon receiving the dress, it was a bit big, so I had to send it back for a new size. The return process was very smooth and the customer service is top notch! I received my new dress in plenty of time for the party and it looked great! I will say the dress I ordered was COVERED in glitter and got everywhere, but it made a fun talking point at the party! Lol Just make sure you read all of the descriptions and reviews. As far as the company as a whole - very impressed!
Thanks again! :)

This is mostly an online company, but they do offer very limited appointments for in person try-ons at their office in the downtown LA fashion District. I picked out a couple of dresses that I wanted to try and made an appointment. It’s a little hard to find them because they’re inside a somewhat grubby office building on Maple Street but I did find it and went up to the 12th floor and when I got there, the staff was really really nice. I was not in a store. I was in an office with a warehouse next-door. They took me over and pulled a couple of the dresses that interest me and made me a makeshift dressing room to try them on. They were very kind and helpful and the third dress I tried on was definitely the winner. They all told me I should buy it even though it was on sale and the cheapest one probably in the whole place. It’s beautiful and elegant and looks expensive. All the dresses I saw in the giant place were also beautiful and looked expensive. But they’re not. Carol was helping me with zippers and so forth and she was great actually everyone in the office was really nice. I would definitely buy from them again, especially considering how affordable they are for quality dresses. And they had a good selection of plus sizes also which can be hard to find.

The dress was very nice and fit perfectly. It looked exactly like the picture and was not cheap looking.

Customer service is very prompt and helpful, choice of dresses is huge, pricing is ok.

Excellent company to deal with! Great products and customer service. Will definitely keep buying from this wonderful company.

Received my dress but unfortunately very small make so contacted them to arrange exchange only to be told there is no exchange or refund for international buyers
Beware any international buyers as the rules don’t apply to us even the website says easy refunds

UPDATE ON THIS REVIEW
As of today August 19, 2025
I received replacement dresses today for the previous order that was wrong and damaged. They worked hard after my review to make things better and the new dresses arrived undamaged and in the correct size. They came quickly and the company made sure the replacements were correct and went through customs without any further cost to me. I amend my previous review as they worked very hard to make sure they fixed the problem and sent them to me quickly so I could still have them before my event. I thank the dress outlet for handling this and rectifying this situation. The dresses are beautiful and we'll made and I am very happy with them and the customer service I received to make this situation better. All things considered the quality of the dresses is worth the money and in the end they made everything right and better, one can't as for more than that. I would recommend the dresses based on the quality of them and have to say the customer service improved and they did a wonderful job of making everything right!

I wrote a review earlier about receiving a damage dress and a dress that was sizes to big. That was 2 weeks ago and still haven't heard back from this company with a resolution. In total I paid 500$ pus 177$ in duty and new tariff charges. You'd think this company would want to fix this problem ASAP, but no. As it is going I'm stuck with two dresses that are completely useless and now with no time for them to come before the date I need them. This is the worst customer service ever. I would never recommend buying from here it is an absolute disgrace to all retail companies with no regard or concern for their customers at all