I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very s... もっと見る
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所在地
所在地を変更Peter Jones (John Lewis Partnership), Sloane Square, SW1W 8EL London, Greater London, GB
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Half the amount of flooring was ordered after having sent a surveyor and months to organise it all. I got sent an email with an extra invoice at the end of the first day of replacement, asking for... もっと見る
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Nurul dealt with us all the way and her persistent patience all along is greatly appreciated. She went out of her way to ensure we got the best price for the materials and the best contractors for the... もっと見る
企業が回答しました
Nurul and the other Floor Room assistant were very helpful when I placed my order
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企業情報
The Floor Room - Peter Jones について
当該企業による記述
We believe that every dream home starts with the perfect floor.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
We are passionate about providing fabulous flooring options without any fuss. Our mission is to offer a wide range of high-quality carpets, laminate, luxury vinyl, and wood flooring, ensuring that you find the ideal fit for your space.
At The Floor Room, we understand that choosing the right flooring is a crucial decision that can transform your home. That's why we curate a collection of flooring products from the finest brands in the industry, ensuring that you have access to the latest trends and styles. From classic elegance to modern aesthetics, we have something for everyone.
We pride ourselves on being more than just a flooring store. Our warm and approachable team is always ready to assist you in finding the perfect flooring solution that matches your unique taste and lifestyle. We believe in the power of storytelling. We understand that your home is a reflection of your personality, and we strive to help you bring your vision to life. From the moment you step into The Floor Room, we are committed to providing clarity, exceptional service, and the highest level of customer satisfaction.
連絡先
Peter Jones (John Lewis Partnership), Sloane Square, SW1W 8EL, London, Greater London, 英国
- 02039 650 803
4.2
ほぼ満足
16件のレビュー
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Nurul and the other Floor Room…
Nurul and the other Floor Room assistant were very helpful when I placed my order
2024年8月6日
The Floor Room - Peter Jones からの回答
Good Morning,
Thank you ever so much for taking the time to leave a review, I know from my time working with Nurul and all the team in Peter Jones, they always do their utmost to give good customer service, and it's fantastic to hear your feeling the benefits of this.
Kind Regards,
Samuel
New Carpet from The Floor Room
I was very happy with the service The Floor Room at Peter Jones provided from beginning to end. Nurul who advised me on the choice of carpet was extremely knowledgable and patient, offering me very sound advice and the various pros and cons regarding different types of carpets. She also was very accommodating with my ever changing schedule.
The carpet is lovely, just right and i'm thrilled with it. The fitters were also excellent, highly professional and quick. 5* all around
2024年6月25日
自発的なレビュー
The Floor Room - Peter Jones からの回答
Good morning, thank you for taking the time to leave a fabulous review. Nural is indeed very knowledgeable and will be thrilled you've told us about it. We're so happy that you're also delighted with your new carpet.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
A very knowledgeable support offered…
A very knowledgeable support offered with kindness and attention to our preferences and needs
2024年7月8日
The Floor Room - Peter Jones からの回答
Good morning, this is lovely to read. The team in Peter Jones will be delighted to hear your comments.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
The Floor Room - Peter Jones からの回答
Dear Jamal, thank you for leaving us a 5 star review! We hope you found everything you needed and we look forward to giving you the same level of service when your new flooring is fitted.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
The Floor Room - Peter Jones からの回答
Hi Malaika, we're so pleased to hear the store looked after you so well. Thank you for taking the time to leave us 5 stars.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Certainly
Certainly! Here's
I had a fantastic experience with Peter jones customer service team. They were attentive, understanding, and resolved my issue promptly. Highly recommend their exceptional service!"
2024年5月23日
自発的なレビュー
The Floor Room - Peter Jones からの回答
Hi Touraj; we're really pleased to hear our team have given you such great care. Thank you so much for taking the time to tell us.
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Very Good service from store and Team !
Very Good service from store and Team !
Thanks for Everything highly Recommended
2024年5月20日
自発的なレビュー
The Floor Room - Peter Jones からの回答
Hi Abdul; this is so good to hear, thanks for leaving such a positive review!
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
The Floor Room - Peter Jones からの回答
Hi Peter
Thank you so much for taking the time to tell us!
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Efficient and helpful lady.
2024年5月10日
The Floor Room - Peter Jones からの回答
Dear Helene, thanks so much for leaving a positive review. We hope you continue your flooring journey with us and that we can keep up the good service!
Kind regards
Debbie
Customer Experience Consultant
The Floor Room
Satisfied customer
Nurul dealt with us all the way and her persistent patience all along is greatly appreciated. She went out of her way to ensure we got the best price for the materials and the best contractors for the jobs. We had a wooden floor as well as carpet laid for two separate areas. We are very happy with the result and would highly recommend.
2024年3月6日
自発的なレビュー
The Floor Room - Peter Jones からの回答
HI Elizabeth,
Thank you so much for such a positive review, it's great to hear Nurul in our Peter Jones outlet has been so attentive when you place your order. New flooring certainly can be quite complex, with a lot to think about and organise, and it's great to hear she has helped you through this process as best she can, I'm sure she would want me to pass on her thanks for taking the time to leave this review.
Kind Regards,
Samuel
Half the amount of flooring was ordered…
Half the amount of flooring was ordered after having sent a surveyor and months to organise it all. I got sent an email with an extra invoice at the end of the first day of replacement, asking for more money as they had run out of parquet. Minimal explanation. Had I not asked for clarification and called nothing would have been resolved. The cluster manager did not even bother to call to apologise. When I did finally speak to him the following day, after repeated chasing, he was rude and unwilling to accept responsibility for the extra charges.
I had to wait all morning for a response, which I had to chase for. I now have to wait an extra week for the rest of the flat to be finished. Not once was an attempt made to apologise or speed up the process. Not to mention the added costs of furniture storage, and moving out were not acknowledged. The FR at Peter Jones is a mess. Zero client service capability. Extremely disappointed. Awful service.
2024年2月28日
The Floor Room - Peter Jones からの回答
Thanks for taking the time to review the service and provide us with feedback following your order.
I know the team have discussed the concerns with you and I'm sorry things have not went as expected on your order.
The team will continue to assist resolution. If you want to share any more details you can email help@thefloorroom.co.uk
Regards, AM
This was an efficient service and Nurul…
This was an efficient service and Nurul was always there to answer any questions.
2024年2月27日
The Floor Room - Peter Jones からの回答
Good Afternoon,
Great to hear Nurul in Peter Jones was able to answer your questions, I know from my time working with her she takes Customer Service very seriously, and I'm glad to hear she was able to help on this occasion. Thank you for taking the time to leave a review.
Kind Regards,
Samuel
Nuru in Peter Jones is very…
Nuru in Peter Jones is very knowledgeable and very good advisor ! She is also very pleasant and helpful.
2024年2月17日
自発的なレビュー
The Floor Room - Peter Jones からの回答
Hi Roseline!
Thank you so much for taking the time to leave a review, I know from my time with working with Nurual she certainly is pleasant and always wanting to help customers as much as she can! It's great to hear customers feel the same way too!
Kind Reards,
Samuel
It took 4 days and innumerable phone…
It took 4 days and innumerable phone calls toget an acknowledgment for the money I sent
Then I had to come in to the store to find out what happens next
There was no one on the desk I had to ask the floor manager to find someone and the sit and wait for 10 minutes .
2024年2月9日
The Floor Room - Peter Jones からの回答
Thanks for taking the time to leave us a review. We’ve passed the comments to the area management team to review and support improvements in the service offering. If you’d like to share more details please email us help@thefloorroom.co.uk
Making life easy
Making life easy
I only dealt with Stuart at Peter Jones and Tottenham Court rd. He has promised to ensure my carpet is fitted when I want and managed to save me approximately 20% of the cost. He was polite, professional and very efficient. I would highly recommend but as they use a separate company for fitting the story is not finished as yet because the carpet will be fitted in April 24.
2024年1月11日
The Floor Room - Peter Jones からの回答
Good Afternoon,
Firstly, thank you so much for taking the time to leave a review. It's great to hear Stuart was able to help with this order in Peter Jones. I completed my training with him and know he puts customers at the front of everything he does when in store, and it's fantastic to hear customers are still benefiting from this attitude. Hopefully the installation goes well, but if you need any assistance please do feel free to reach out and I'm sure a member of the team will be able to help.
All the best,
Samuel
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